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Looking at Computer
7 Key Business Objectives You’ll Meet with Cloud Adoption
By
ITL Partner: OneShield

This latest eBook from ITL Partner, OneShield, illustrates the benefits of cloud adoption and the innovative initiatives it enables.

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Thriving in the age of acceleration
Thriving in the Age of Acceleration 10 actions to Reinvent Insurance in 2023
By
ITL Partner: Oliver Wyman

With change as the only constant, what should CEOs prioritize in 2023? Oliver Wyman shares 10 actions CEOs should take to Reinvent Insurance and fuel growth in 2023.

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Sand Timer on Desk
Resiliency in Times of Change: Rethinking Insurance to Help SMBs Thrive
By
ITL Partner: Majesco

Majesco’s new research provides insurers a growth roadmap to meet SMB expectations and needs with new products, services, and channels.

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Earth Blue
We’ve Got You Covered!
By
ITL Partner: JobsOhio

As customisation and embedded services shape a new era for insurance, companies in Ohio are looking to build partnerships like never before. JobsOhio’s Ron Rock spoke to four of them.

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Landscape
Property Preparedness: Bracing for the Future of Commercial Insurance
By
ITL Partner: OneShield

Watch OneShield's panel of industry experts for a dynamic discussion of ways to enhance your advisory role, reduce risk in your portfolio and address inflationary economic conditions with a greater understanding of the commercial properties you insure.

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Dark storm clouds in a dark sky
Preparing for Storm Season
By
Troy Stewart

The problem arises when post-catastrophe analyses are reviewed, adjusted and documented, only to be tucked away without any changes being implemented.

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A man and a woman smiling at each other while sitting in a home at a table with a laptop in front of them
3 Steps to Better Onboarding Customers
By
Susheel John

Intelligent Document Processing can record information from every channel and standardize it seamlessly, creating a much-needed layer of centralization.

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Close-up view of an artificial intelligence blue eye
Streamlining Healthcare Claims
By
Clarissa Riggins

AI has the potential to revolutionize the claims process by reducing costs, increasing efficiency and improving accuracy.

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Red car on a road with a background of trees blurred
Driving Change With Realistic KPIs
By
Michelle Buswell

Before any operation can set realistic KPIs that resonate with employees and customers, there are three safety checks that position it for success. 

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A man smiling wearing a headset sitting at a desk and looking at a computer
The Value of Independent Agents
By
Dustin Lemick

Savvy insurtechs are recognizing that agents and brokers are a dynamic part of the market ecosystem--but there's still considerable room to improve.

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Finger touching Earth
Embedded Artificial Intelligence (AI) in Financial Services
By
ITL Partner: International Insurance Society

Generative AI third wave tools portend to expand creativity and eventually, to enhance predictive modelling. The implications of this paradigm shift on financial services, moving from a algorithmic to a data driven approach, have the potential to turbocharge service providers’ ability to provide trusted advice and planning on the full range of financial services.

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Reframing Embedded Insurance
By
Chris Bassett

Exceptional product designers harness emotions that serve as the basis for purchase decisions. What if insurance specialists were included in this process?

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Transformation Is Now an Imperative
By
Rory Yates

The insurance industry is at a crossroads, and ecosystem enablement and new business models are no longer a choice but an imperative.

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Brown Wooden Dock Surrounded With Green Grass Near Mountain Under White Clouds and Blue Sky
The Opportunities in ESG
By
Sarah Williams

Insurers will be relied on to help clients identify and alleviate risks, particularly those caused by climate, and other environmental and social factors.

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A laptop against a grey background with a projected screen
Solving the Data Governance Nightmare
By
Karthik Krishnan

AI-based data governance solutions let financial firms benefit from powerful deep learning technology that improves data access and activity governance.

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Man sitting at a table with his smartphone in one hand and a credit card in the other hand
Enhancing Claims Via Digital Payouts
By
Robert Clayton

In today’s digital-first economy, insurers need to innovate their payout processes to offer their customers speed, convenience and flexibility.

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Text that reads Insurance Information Institute with a logo that shows three i's on a blue background
Group Captives: An Opportunity to Lower the Cost of Risk
By
The Insurance Information Institute

Participation in a group captive can help companies save on insurance costs and provide access to extensive risk management resources, including industry-specific expertise.

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Close-up of a person at a laptop and notebook on the desk
How to Prevent Agent Gaming
By
James Tesdall

Despite the severity of the problem, agent gaming has been difficult to detect and mitigate. Fortunately, insurers have new technology that can help them.

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The Key to Collaborating With TPAs
By
Dan Rufenacht

The combination of natural language processing and predictive analytics offers game-changing capabilities with respect to claims management.

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Is My Organization Actually Innovative?
By
Ruben Ugarte

The best place to look for innovation is in the quality of decisions being made. Here are three ways you should evaluate your performance.

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The 'I Told You So'​ Moment
By
Matteo Carbone

Root has backed away from its plans for telematics -- and suffered mightily -- while Progress shows how much benefit there can be, when done right. 

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Aerial Imagery Maps the Future
By
Izik Lavy

Aerial imagery can help insurers underwrite competitively in a world dominated by unpredictable and destructive weather patterns.

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Abstract circles representing the digital world and the metaverse across a blue background
New Frontier in UX, Risk Coverage
By
Marie Carr
Susmitha Kakumani

Insurers that move swiftly and wisely to use the metaverse can enhance customer engagement and create new revenue streams.

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Underwriting Trends & Economic Fundamentals
Underwriting Trends & Economic Fundamentals May Not be Aligned in 2023
By
Insurance Thought Leadership

An Interview with Dr. Michel Leonard, the chief economist and data scientist at the Triple-I, the Insurance Information Institute.

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Large office building at night with windows lit up
Insurtech: Not Dead but Different
By
Stephen Applebaum
Alan Demers

Some insurtechs will struggle, and there will even be some fatalities, but most are making the necessary adjustments and operating successfully.

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How Digital Twins Help on Climate
By
Yuval Mey Rez

Digital twins help insurers leverage high-quality data to counter unpredictable weather conditions caused by climate change.

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Explainable AI Is the Holy Grail
By
Rik Chomko

AI doesn't help much if it just tells you a customer is likely to leave. It has to be able to explain why, so you have a chance to fix the issue.

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Has Insurance Become Too On-Demand?
By
Justin Kozak

The "customer-centric" concept isn't wrong, but anything “centric” requires a balance. Has the pendulum swung past the point of effectiveness? 

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Business Resilience Will Be Tested
By
Srdjan Todorovic

Anger over social inequality and the cost of living, among other factors, is expected to fuel strikes, riots and civil commotion around the world.

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5 Key Challenges Where RPA Shines
By
Uday Birajdar

Automation has already been widely accepted by the banking and financial industries. It is high time for insurers to adopt RPA.

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How AI Can Help Insurers on Climate
By
Izik Lavy

With climate change bringing unpredictable and damaging weather patterns, AI can assist insurers as they navigate the ever-evolving threat landscape.

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light blue colored photo showing a hand on a laptop computer typing with a a blockchain globe overlayed
Blockchain’s Future in Surety Industry
By
Lisa Trymbiski

Bond execution still involves antiquated technology like typewriters and fax machines. It’s time to catch up, including with blockchain. 

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Call Center
Here’s Why Insurance Customer Engagement Needs an Extreme Makeover
By
ITL Partner: OZ Digital Consulting

The future is multichannel. Are you? OZ Global Insurance Practice President Mark Smith provides insurers actionable guidance to navigate the CX cutting-edge.

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Red street sign against a mostly green background that says "do not enter"
Rejected, Detained, Do Not Enter, Banned…
By
Kimberley Gunther

Laws against using forced labor is creating risks for importers without complete visibility down their supply chains—while presenting an opportunity to insurers.

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Changing the Rap About Insurance
By
Amy Littleton

The industry should come together to conduct a wide-scale campaign to improve its reputation. The campaign would work. It has truth on its side. 

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Unprecedented Severity of WC Claims
By
Mark Walls

Although few seem to have noticed, rising costs on catastrophic workers’ compensation injury claims are creating never-seen-before levels of severity.

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Four people sitting around a desk on laptops and talking
Overcoming the Talent Crisis in Underwriting
By
Shireen Braun
Jody Tracey

The right technology can facilitate real-time sharing of information, bringing together employees of all stripes and driving crucial collaboration.

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Customer Experience 2.0
By
Brandon Smith

The next generation of insurers must look beyond traditional attributes and embrace new forms of data and analytics, including contextual, behavioral and motivational data.

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Two people sitting at a table facing each other while typing on laptops
A Little Empathy Goes a Long Way
By
Jeff Tyler

In developing technology solutions, one of the most overlooked and critical elements of delivering value to end users is empathy -- truly understanding their pain points. 

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Younger woman at a table helping out an elderly man
The Future of Caregiving
By
Larry Nisenson

Employers are more aware than ever that employee caregivers represent a large portion of their workforce and require more assistance to stay on the job.

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Two women at a work table facing another woman who has a laptop
Your Agency Needs a Tech Leader
By
Jennifer Powell

An effective tech leader has experience in insurance systems and processes but also understands organizations and the need to focus on efficiencies.

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It's Time to Get Back to Basics
By
Matteo Carbone

Let's take a look at the current state of insurtech to see why you should focus your innovation efforts on the basics of the insurance business.

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Geospatial-Based Property Risk Ratings
By
Tammy Nichols Schwartz

The limitations of territory-based rating can become a thing of the past because of increased access to location-specific data and risk scores.

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Woman at an plugging her car into an electronic vehicle charger
Should EVs Be More Expensive to Insure?
By
Michael Giusti

Electric vehicles carry higher sticker prices and cost more to repair after a claim -- but that may change soon enough. 

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Person wearing virtual reality goggles looking at the metaverse
The Metaverse: Closer Than You Think?
By
Mark Breading

Or further out than you can imagine? For now, the focus should be more on virtual and augmented reality for use cases such as training and healthcare.

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Steering wheel in a car with a GPS device on the dashboard
Telematics Updates Are Transforming Auto
By
Beth Robertson

Insurers are becoming more adept at using telematics to differentiate their products, reduce risks and expenses and continue improving the policyholder experience.

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City at night lit up and with red and white blurred lines representing cars
Fraud's Increasing Pressure on Underwriters
By
James Tesdall

Underwriters face hyper endorsement, misrepresentation from known fraudsters, as well as criminal networks and the schemes they perpetuate, such as Ghost Broking.

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Scaling Back on Strategic Initiatives
By
Mark Breading

12% of commercial lines insurer executives say their businesses are just in sustaining or surviving mode this year following a challenging 2022.

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Person wearing a scarf and holding a credit card in front of a laptop
5 Trends to Ride in 2023
By
Ian Drysdale

The U.S. market value for embedded insurance was $5 billion in 2020 and is projected to rise to more than $70 billion in 2025.

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Growing Danger From Online Fraud
By
Gergo Varga

While being protected by insurance provides peace of mind to numerous individuals and businesses, insurance companies themselves are at increased risk of fraud.

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Daisy Article
Insurers Securing Their Continued Success in 2023 with AI Technology
By
Daisy Intelligence

AI is helping leading insurers stay afloat in this difficult moment of business – securing their share of customers and ensuring profitability

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Mark Smith
How Automation Can Address Today’s Growing Underwriting Challenge
By
ITL Partner: OZ Digital Consulting

Incredible as it may seem, the average underwriter today spends seventy percent of their valuable, limited time on tasks unrelated to underwriting. But does it have to be this way? Mark Smith, President of the Global Insurance Practice at OZ Digital Consulting, reveals how advances in intelligent automation can not only remedy that disparity, but open up entirely new avenues to opportunity, productivity, and profitability.

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Digital Self-Service Is Transforming Insurance
Digital Self-Service Is Transforming Insurance
By
Pypestream
Insurance Thought Leadership

Self-service automation is the next step in the insurance industry. The right solution can be a win-win for insurers and customers, while the wrong solution can irritate customers and ruin a carrier’s reputation.

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Tech Acceleration in Personal Lines
By
Heather Turner

Personal lines executives see the potential for new user interaction technology to transform core business areas, primarily policy servicing and claims.

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The Future of Claims Is Touchless
By
Bill Brower

But there is a disconnect: The processes insurers use haven’t adapted to the capabilities of the new technology they have adopted.

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A person holding a virtual tablet
AI Has Finally Entered the Building
By
Peter Rousmaniere

AI's capabilities have surged so much that it has the potential in 2023 to dramatically raise the quality of claims handling and underwriting in workers’ compensation. 

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Launch new products quickly while accelerating your digital transformation
By
Equisoft

In this webinar from Equisoft, learn how taking a Greenfield approach as a first step in policy administration system modernization can reduce risk, accelerate innovation and help carriers stay ahead of the digital transformation curve.

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Skyscrapers against a dark blue sky with a cyber circle in the background
A Look Ahead for Insurtechs in 2023
By
Dustin Lemick

The coming year will likely present a lot of opportunities for big carriers to buy whatever they’re interested in.

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The Rise of AI: a Double-Edged Sword
By
Neil Chapman

Instead of asking how ethical a firm’s AI is, we should ask how far ethics is taken into account by those who design the AI, feed it data and use it to make decisions.

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6 Tech Hurdles to Customer-Friendliness
By
Denise Garth

How can insurance processes and next-level technologies place the "friendly" back into "customer-friendly"?

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Finding Mecca in the Midwest
By
ITL Partner: JobsOhio

Ohio is committed to business development and innovation across the financial industry. Ron Rock, Senior Director of Insurance and Insurtech at JobsOhio, explains how state enterprise is targeting this increasingly important part of it

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How to Rise Above Disruption in 2023
By
Greg Foster
Gregory Domareki

Insurers started 2022 in a position of strength and still are in a good spot to drive down costs and increase demand, unless rising claims costs and market volatility continue.

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7 Key Trends in 2023
By
Yasir Andrabi

To help industry players orient themselves, compete more effectively and better serve customers in an increasingly volatile world, here are trends to watch for. 

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Key Insurance Exposures for 2023
By
Richard Clarke

The assortment of massive claims events in 2022 has made insurance more desirable for buyers and insurers more nervous.

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Trends Transforming Mid-Tier Insurers
By
George Ravich

Technology will allow carriers to develop new products with greater efficiency, speed and economy than ever before.

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Growing Universe of ESG Risks
By
Donna Galer

Failure to meet ESG goals can lead to investor dissatisfaction, regulatory scrutiny, shaken consumer loyalty and reduced sales, among other outcomes.

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The Case for Early Intervention
By
Karen Thomas

In workers' comp, a patient-focused, early intervention claims management model has demonstrated many key improvements over traditional case management.

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An Agent’s Guide to Outreach in 2023
By
Doug Coombs

In this new year, agents should branch out of their comfort zones and consider how to improve their efforts to identify and capture new business.

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Two women sitting at a desk with notebooks
Branded Communication: A Strategic Enabler
By
Joshua Ayres

At a time when few answer a call from an unknown number, insurers can identify themselves as a legitimate caller by displaying logos and a reason for the call on the recipient’s device.

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Blue image of a camera lens with a lock on the inside showing cybersecurity
3 Cybersecurity Considerations for Insurers
By
Grant Gibson

Insurance companies store large amounts of information about their policyholders, and attacks are expected to grow in frequency and severity in the coming years.

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U.S. Gig Economy Is Here to Stay
By
Sir Nigel Wilson
John Godfrey

Survey responses from 1,000-plus subjects very much confirmed that gig work is here to stay. 59 million Americans— 36% of the workforce—are classified as gig workers.

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3 Fatal Mistakes Risk Consultants Make
By
Alexei Sidorenko

Most risk products that non-financial companies want to buy, and many risk consultants continue to sell, are missing the point completely.

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Where Small Commercial Insurers Are Investing
By
Mark Breading

Nearly all say improving the customer experience for the agent/broker is one of their top business drivers for tech investments, up 20% over 2021.

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How to Know If You Need Telematics
By
Matteo Carbone

Telematics can provide strategic value and returns on many levels in the insurance business. Here are six questions to ask to see if you can benefit.

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Risk Management for Agriculture
By
Ramsey Masri

Climate change demands a revolution, so the insurance industry can become more resilient and better meet the needs of farmers.

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Unlocking New Frontiers in Claims
By
Pardeep Bassi

The application of advanced analytics is already well ingrained in underwriting. It has only more recently begun to exert more influence in claims operations.

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A New Era of Cyber Risk
By
Erin Whitmore
Christopher Mee

Geopolitical conditions, specifically those related to Ukraine, have increased risks as nation-states orchestrate prolific cyberattacks against other countries.

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Key Learnings From Winter Storms
By
Steve Hernandez

Winter Storm Elliott highlights the importance of preparedness and provides fundamental lessons to better manage winter risks and advance business resilience.

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Why Prepayment Reviews Make Sense
By
Mark Johnson

Prepayment reviews can save money and increase an organization’s efficiency by reducing the workload and friction of concluding retrospective payment reviews.

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Risk Barometer for 2023
By
Thomas Varney

Cyber incidents and business interruption rank as the biggest company concerns for the second year in succession in the Allianz survey.

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Sponsored
Achieve Efficient Investigations with a Comprehensive Investigative Workflow
By
Daisy Intelligence

Discover an integrated suite of solutions that detect fraud, automate claims processing, and underwrite risk - delivering incremental value and verifiable financial results.

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A graphic of the Earth in a body of water under a red sky
3 Key Takeaways From FIO Proposal
By
Ashlyn Anderson

The Federal Insurance Office's proposal on collecting more data to improve understanding of the impacts of climate change is a great start -- but can be improved.

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20 Issues to Watch in 2023
By
Kimberly George
Mark Walls

While there are certainly more than 20 issues to discuss, here are high-impact matters relating to workers’ comp, healthcare and risk management that need more attention.

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Who to Blame for a Cyber-Attack?
By
David Geller

Some 2,300 business interruption suits have been filed related to COVID-19, and a massive cyber-attack would surely produce even more--and more confusing--suits. 

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The Strain on IT Departments
By
Jeff DeVerter

The employee-oriented job market is putting a strain on insurance IT departments, because over half are having difficulty hiring and retaining tech staffers.

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A New Year's Resolution for Procurement
By
Robin Merttens

Let's behave less like the secret police in a totalitarian state and procure in a more empathetic, flexible, open, friendly and fair way.

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Woman sitting at a desk in front of a computer in an office building
Use of Interim Executives Rises
By
Alan Lurty

People who choose interim or contract work are often highly skilled, mission-oriented and project-based individuals who assimilate quickly into new environments.

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Woman at a desk in an office in front of a computer
Life Insurers' Labor Issues
By
Olivier Lafontaine

Younger generations want jobs in which technology reduces frustrations, increases productivity and enables quick successes. In insurance, too many obstacles still exist.

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Risks Rising for Commercial Drivers
By
Patrick Foy

Profitability remains elusive for the U.S. commercial auto insurance sector as inflation and supply chain delays cause claims costs to skyrocket.

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Computer on a table along with glasses, headphones, and a book
3 Signs Your Underwriters Are in Trouble
By
Chris Mullan
Tim Crowe

Fortunately, technology is maturing just in time to respond to common challenges, allowing underwriters to refocus their time on what they do best. 

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A New Approach to Embedded Insurance
By
Chris Bassett

The real opportunity requires introducing insurance at the point-of-design, rather than making it a bolt-on at the point-of-sale.

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Humanized Experiences Are the Key
By
Jess Keeney

Humanized experiences are the only way insurance can successfully digitally transform to serve its purpose. Let’s look at our future through this lens.

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Cybersecurity & Innovation: Keeping pace in 2023
By
ITL Partner: OneShield

With the rise of SaaS solutions propelling insurers to adopt emerging technologies faster than ever, ensuring security requirements can keep pace with technology adoption is imperative.

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Market Outlook: Weakness May Linger in 2023
By
Richard Sega

We had expected the U.S. economy to muddle through 2022 to a soft landing with modest inflation, but we find ourselves with skittish markets and possibly a downturn in 2023.

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How to Get in Front of 2023 Trends
By
Tara Kelly

Times like these are when bold leaders who believe in trust and value can really shine, so challenge yourself to be that intrapreneur or entrepreneur.

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Workers on computers
Should Hippo Be in Play?
By
Matteo Carbone

The latest results still show major problems, but they have some digital assets that could be of great help to an incumbent insurer, and for a modest price. 

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Rethinking Provider Networks in Work Comp
By
Rhonda Moran

Companies with custom physician provider networks experience 50% shorter treatment duration, 60% lower average medical expense and 35% shorter claim duration.

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Is Online Privacy the New Ransomware?
By
Ian Cohen

While ransomware attacks may be in a lull, cyber insurers are facing a new wave of claims due to data privacy violations--and are scrambling.

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2023 Plans for Transformational Technologies
By
Heather Turner

Investments in digital, AI and connected world technologies remain top priorities for insurers, but they are being strategic about how they accelerate certain technologies.

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Elevate Your Success Through Gratitude
By
Michael de Waal

Lead by example and embody positivity, confidence, humility and gratitude. You will have a significant impact on the success of your team or organization.

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A man in a suit and tie talking to two other people
What Pundits Miss on Independent Agents
By
Peter van Aartrijk 

To begin with, we all should rethink the terms independent agency “system,” “channel” and “distribution.”

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A Blueprint for Winning the War for Talent
By
Toni Tomic

Here are six creative approaches that are enabling insurers to uncover, connect with and hold on to top talent at a time when it's at a premium.

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Person typing on a computer with a spreadsheet open
The Cost of Still Using Spreadsheets
By
Mark Tainton

In today’s complex risk landscape, spreadsheets can no longer carry their weight. They create administrative burdens and introduce the possibility of human error. 

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Graph on a computer screen
3 Key Steps to Next-Generation Analytics
By
Chris Cooksey

Most insurers focus too much on the technical issues related to data and too little on the more strategic aspects, especially on embedding analytics into workflows. 

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Top 5 Challenges Facing Agents in 2023
By
Shawn Meaike

One challenge is recognizing this might be the greatest time ever to recruit people, because 70% of employed individuals say they need a second income to make ends meet. 

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Yearly Wrap Up
2022 ITL Yearly Wrap Up

ITL Six Things: 2022 Highlights

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Woman with colorful text projected onto her
Ending the Tedium in Insurance
By
Wojtek Gudaszewski

Anyone who has purchased insurance by phone and a series of back-and-forth emails knows how slow and difficult that process can be. But it doesn't have to be that way. 

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An Interview with Aimee Kilpatrick
By
Insurance Thought Leadership

Aimee Kilpatrick, chief operating officer at Cadence Insurance, describes how the Cadence Bank-owned insurance agency is tackling the industry-wide talent shortage, and how it is meeting clients' evolving needs,

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Person typing on a computer
Cybersecurity Trends in 2023
By
Christopher Strand

The abundance of regulatory updates and revisions in 2022 promises tighter rules and regulations in 2023.

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Person holding pen and notebook sitting by a computer
Key D&O Risk Trends for 2023
By
Vanessa Maxwell

The possibility of global recession, concerns about cyber security and increased scrutiny on ESG issues top the list in Allianz's annual D&O report.

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Insurance Technology's Ugly Legacy
By
Bob Meier

Despite a decade of digital transformation, the insurance ownership gap is widening across the industry and productivity has been flat. Here's why....

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People looking at a computer together
Improving the Quality of Your Leads
By
Jamal English

Haphazard marketing may result in a decent amount of web traffic. But if those prospects do not convert into customers, you've wasted your time, effort and money. 

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Road closed sign on a flooded road
It Takes an "Insurance Village"
By
Deb Franklin

Drawing on our national franchise, we set up an "insurance village" after Hurricane Ian. Here are three lessons we learned that can help agents make an impact after a natural disaster.

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Dissatisfaction With Digital Sales Capabilities
By
Mark Breading

Across the sales value chain, insurer executives generally have low satisfaction with digital capabilities, particularly in early stages of the sales process.

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Embedded Insurance and the Gig Economy
By
Michael de Waal

Carriers can bundle products, enable direct mobile sales channel distribution and offer relevant, affordable and flexible coverage to the underserved market of gig workers.

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Woman holding a mug and typing on a computer
Transforming? Use Fear as Fuel
By
Ali Davachi

If, instead of being paralyzed, you use fear to motivate you to check out every factor that could go wrong and mitigate that negative potential, your odds of succeeding skyrocket.

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Person in gloves and hospital scrubs with a pen and paper
Highlights on New Workers’ Comp Rules
By
Lisa Bickford

Among other likely changes, outpatient hospitals will receive a 3.8% rate increase and a new type of "rural emergency hospital" will be established. 

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Two women looking through a window and pointing
How to Plug Gaps in the Market
By
Tim Hardcastle

With increased adoption of APIs (application programming interfaces), embedded insurance products can seamlessly integrate into third-party buying processes. 

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Aerial shot of a flooded town
AI, Aerial Imagery Can Help Spot Flood Risks
By
Yuval Mey Rez

Any company that still relies solely on governmental property records instead of using AI-derived property databases is significantly increasing its risks.

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How to Stop Claims Leakage
By
Chaz Perera

"Digital coworkers" can address the staffing shortages that claims departments face, while covering for inadequacies in technology and processes.

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Life Insurance Requires New Conversations
By
Wade Seward

Haven Life's second annual Q4 survey highlights a large gap in knowledge surrounding life insurance and its role in building a financially secure household.

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Forest fire
A Breakthrough in Wildfire Safety
By
Izik Lavy

Combining artificial intelligence with aerial imagery can allow for the creation of 3D property insights and make risk identification quicker and more efficient.

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Small shopping cart with money in it next to a laptop
How to Help Digital Businesses Reduce Risks
By
Guy Salame

Traditional insurance companies do not offer the coverage options e-commerce retailers need to protect themselves against emerging risks.

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Can P&C Grow Despite Mounting Global Risks?
Can P&C Grow Despite Mounting Global Risks?

In this webinar with ITL Editor-in-Chief Paul Carroll, Michel Leonard, head of the Insurance Information Institute's Economics and Analytics Department, discusses the prospects for P&C growth in the face of fiscal and geopolitical risks. 

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Robotic hand below blue light
Automation 2.0: What's After RPA
By
Tom Bobrowski

Robotic process automation is giving way to E2E (end-to-end), the only acronym that matters. Here are three guiding trends for the new automation platforms. 

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Pink and yellow lights
How to Unlock Data--and Profitability
By
John Horneff

Previously inaccessible data on customer insights, producer management and renewal optimization can improve a carrier's or MGA’s topline growth by up to 30%.

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Two people in hard hats looking at a sheet of paper
Staying Safe in the Holiday Season
By
Michelle Genser

Unfortunately, this time of year frequently sees an increase in workplace injuries, because of added responsibilities, stress, tighter deadlines and a decreased workforce.

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How to Benefit From the Power of Data
By
Rachel Cruce

Merely personalizing the subject line in emails can yield an open rate of up to 50% (the average being less than 18%). 

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Skyscrapers poking through the clouds
5 Most Outdated Cloud Myths
By
Ram Rangaraj

Evidence of the cloud's inherent strengths continues to accumulate, just as the perceived drawbacks and limitations of cloud technology are waning.

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Person running on a treadmill
Are Health Engagement Programs Worth It?
By
Heather Majewski

Do the benefits of engaging with customers on health and wellness outweigh the costs of launching and running the program? 

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Global Insurance Forum Expert Series
Global Insurance Forum Experts Series: An Interview with Joshua Landau

A Conversation with Joshua Landau

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Person holding a pen in their hand while using a computer mouse
Outsourcing 2.0 to the Rescue
By
Alan Demers
Stephen Applebaum

Outsourcing has moved front and center as the P&C industry transforms to manage today’s new realities, but it has become much more sophisticated. 

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Some Surprises at Lemonade
By
Matteo Carbone

For every dollar of premium sold, the company pays $1.60. Still! And the churn rate for customers appears to be at least 30% to 40%.

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Person holding the wrist of an elderly person
Long-Term Care Insurance Must Evolve
By
Larry Nisenson

Aging has evolved, and there is no longer enough good information about the populations being insured, so every policy issued has more risk than it needs to.

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Person in suit pointing at circles on a screen
Automation Accelerates in Underwriting
By
Deb Smallwood

Eighty-nine percent of insurers are planning or applying automated workflow technologies to their small business operations.

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Small globe in front of a computer
What's in Store for Us in 2023
By
Michael Giusti

A few trends stand out, from the impact of the 2022 election to the continuing roles of inflation and COVID-19, and even green energy’s impact. 

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How Video Fast-Tracks Underwriting, Claims
By
Rama Sreenivasan

50% of small business owners trust their carriers more than they did pre-pandemic. That number jumps to 80% when the business owner has filed a claim.

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Personal Lines Channel Strategies
By
Mark Breading

Given how quickly the landscape is evolving, we will likely have a very different channel environment in five years than the one we have today.

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Workers working on power lines
Business Interruption Loss Trends
By
Scott Inglis

The corporate world is now so connected and complex that underwriters need to understand accumulations of exposures within corporate distribution and value chains.

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Empowering the Underwriter of the Future
By
Megan Bock Zarnoch

I asked an audience how long it takes a new underwriter to go from zero to productive: The majority voted for 24 to 36 months. This is a ludicrous proposition in the age of AI.

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Trucks lined up on a highway
How Telematics Improve Fleet Safety
By
Julie Lawton

Within the fleet industry, the most common cause of crashes is distracted driving, which injured more than 420,000 drivers and killed 3,142 people in the U.S. in 2020 alone.

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Electric vehicle charging
Electric Vehicles: A Use Case for UBI
By
Adam Kostecki

EVs bring to light some potentially interesting implications on auto insurance. They could represent a prime use case for a new type of embedded usage-based insurance policy.

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Part 2: The (Re)rise of Insurtech
By
Ian White

Insurtech 2.0 recognizes the innovators who came before but takes a more nuanced and collaborative approach, recognizing the structural issues inherent in insurance.

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Electric vehicle charging
How Will Electric Cars Affect Insurance?
By
Gregg Barrett

Electric vehicles are more difficult and costly to repair or replace compared with gasoline vehicles, but the issues will fade over time. 

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Underwriting Enters a New Age of Data
By
Deb Smallwood

96% of insurer executives see personal lines underwriting undergoing significant changes within five years – remarkable given the shifts that have already occurred.

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Part 1: Insurtech 1.0: A Post-Mortem
By
Ian White

The legacy of Insurtech 1.0 may be more enduring than the actual companies. They forced incumbents to recognize their intransigence, producing a new focus on customer experience.

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Global Insurance Forum Expert Series
Global Insurance Forum Experts Series: An Interview with Thierry Léger

A Conversation with Thierry Léger

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City lights at night
Can Insurers Connect to the Connected Car?
By
Donald Light

Auto insurers have a strategic imperative to not be left behind in the race to monetize connected car data, and there are several ways insurers can do this.

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Person holding a drawing of a house in their hands
Biggest Home Insurance Factors for 2023
By
Adrian Dzielnicki

Rising costs, general anxiety about the economy and a surge in relocation that began during the pandemic are driving insurance shoppers to seek more options.

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Computer and stethoscope
Will Medical Inflation Hit Workers' Comp?
By
Raji Chadarevian
David Colon
Amelia Carroll

While medical inflation in workers' comp has remained moderate for the past decade, the recent spike in consumer prices has elevated concerns.

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Several birds flying over the beach in the sunlight
We're Flying Blind on Climate Risk
By
Denise Bower
Carlos Sanchez

Because infrastructure often has a long lifetime, it's crucial to understand physical climate risks and embed resilience from the outset. 

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Person tapping the screen of a FitBit while outdoors
The Key to Cutting Workers' Comp Costs
By
Stephanie Gifford

Wearable devices paired with artificial intelligence can significantly reduce workers' comp costs for businesses and the insurance providers that protect them. 

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Most People Won’t Trade Away Privacy
By
Andrew Hurst

More than six in 10 people don’t think that any discount is worth letting insurance companies collect more information about their driving habits and homes.

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Insurance's New Math
By
Denise Garth

Insurers need to prepare themselves and their technologies to bundle, expand, embed, partner, customize and flex to meet future market demands.

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Chairs in a corporate meeting room
How to Say Yes to Corporate Innovation
By
Kate Terry

Based on two decades as a consultant, executive and entrepreneur, I see three patterns that get in the way: Spinning Plates Syndrome, the Department of No and Zombie Resurrection.

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Cyber Due Diligence for M&A Transactions
By
John Butler

When organizations do not complete a detailed cyber evaluation of target companies before a merger or acquisition, they risk significant financial and legal challenges.

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How Insurance Can Help on Net-Zero Goals
By
Natalia Moudrak

By bolstering confidence in the integrity of carbon offset transactions, insurers can ultimately enable greater capital flows to areas where investment is most critical.

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What's Next For Insurtech?
What’s Next for Insurtech?
By
ITL Partner: JobsOhio
Insurance Thought Leadership

Ron Rock, senior director, insurance/insurtech, JobsOhio, and Andrew Daniels, founder and managing director, InsurTech Ohio, talk about what comes next for the insurtech market.

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How Agents Can Use Gamification
By
Deb Franklin

Digital games activate our brains’ reward pathways. Agents can use them to help customers learn about insurance and make each lesson stick.

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Pink prescription medications on a counter
We Must Prescribe Drugs More Accurately
By
Brian Klepper
Josh Berlin

Major advances have the potential to improve health outcomes dramatically, while eliminating a hugely wasteful percentage of current drug spending.

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Ken Mungan Interview
Global Insurance Forum Experts Series: An Interview with Ken Mungan

A Conversation with Ken Mungan

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Person in bed typing on a laptop
Why Autocomplete Is So Important
By
Wes Arnold

Having an accurate address autocomplete option can help streamline your straight-through processing and minimize the need for manual intervention.

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Two people putting paper into boxes at the polls
What the Mid-Term Elections Mean
By
Richard Sega
Scott Hawkins

Here are the key issues that Conning believes will affect the insurance industry resulting from the election out-comes.

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An Interview With Bryan Davis
An Interview with Bryan Davis
By
Insurance Thought Leadership

We talk with Bryan Davis, a HUB International executive and head of its digital platform, VIU by HUB, about its new hybrid business model that includes digital and its broader implications for brokers.

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Compliance on Cyber Is No Longer Enough
By
John Allen

There are countless examples of high-impact breaches affecting companies that are entirely cyber-compliant.

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Where Healthcare Value Can Lead
By
Brian Klepper

A robust ecosystem of risk-reduction mechanisms can result in far better health outcomes while conservatively reducing total health spending by 25% or more.

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Modernizing Insurance for the Digital Era
By
Brad Hawkins

AI can help insurance providers automate job scheduling and keep numerous requests organized so that downtime and unnecessary travel are eliminated.

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Global Insurance Forum Expert Series
Global Insurance Forum Experts Series: An Interview with Olav Cuiper

A Conversation with Olav Cuiper

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Global Insurance Forum
Global Insurance Forum Experts Series: An Interview with Mick Moloney

A Conversation with Mick Moloney.

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3 Paths for Insurtechs in 2023
By
Kevin Abramson

Future leaders will master the skill of harnessing data-driven insights to focus on prevention first, instead of indemnification.

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Insurers Unprepared on Cyber Threats
By
Gary Alterson

65% of insurance technologists cited cyber-attacks/threats as even a greater concern than inflation (45%) and retaining and hiring talent (40%)

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10 Tips for Leading Teams
By
Michael de Waal

What does it take to be a successful leader? How can you lead change effectively? Here are 10 tips that can help you lead change in the insurance industry.

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New Cyber Threats Are Emerging
By
Scott Sayce

While ransomware still dominates among cyber threats, business email compromise incidents are on the rise, and geopolitical hostilities could spill over into cyberspace. 

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Key Takeaways for Insurtechs
By
Dustin Lemick

While several high-profile insurtechs have had a rough year in public market valuations, there are still many bright spots for startups in this marketplace.

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Houses damaged by a natural disaster
How to Minimize Fraud in Disaster Claims
By
Graeme Rowe

Fraud accounted for $6 billion in losses to insurers and government agencies after Hurricane Katrina, but AI-based verification has come a long way since 2005.

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three cars in a car shop indoors
Automakers Build New Insurance Future
By
Renee Kiriluk-Hill

As data and technology pervade the car manufacturing industry, automakers have made fresh inroads into insurance.

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Don’t Get Left Behind
By
Patrick Foy

Small businesses often seek providers offering them the most affordable policy quickly and efficiently. Any delay, and they will likely go to a competitor. 

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Becoming a Data-Informed Organization
By
Tyler Jones

Many companies aim to be data-driven, shifting decisions away from human actors and trusting the algorithms. Instead, firms should be "data-informed." 

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A man sitting at a desk on a computer
Computer Vision Means Satisfied Customers
By
Neil Alliston

Insurers need to find a way to speed up claims — and fortunately, advanced computer vision can provide insurers with the means to do just that.

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Cyber Trends That Will Change 2023
By
Neil Ellis

Here are six cybersecurity and incident response trends and priorities that can help organizations in 2023.

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Speed and Low-Code Go Together
By
Dave Jenkins
Brian Sathianathan

The perfect match: the speed of low-code application development, with the scalability and power of the leading AI/ML engines and large data sets.

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Customer Segmentation Is Key
By
Ilya Filipov

It would be impossible for insurers with thousands or tens of thousands of customers to fully understand each of them individually.

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MGAs Must Evolve
By
Heather Turner

Faced with new challenges, including changing customer expectations and increased competition, MGAs know relationships are no longer enough to stand out.

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People in a meeting room looking over graphs
How Risk Managers, Brokers Must Collaborate
By
Gary Session

Solutions can address brokers’ administrative risks from within, in a way that focuses on the customer/risk manager experience and leads to vastly improved alignment.

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Next-Gen Property Risk Data and Analytics
By
John Siegman

Most property risk models rely heavily on ZIP code. Yet, technology and data exist today to evaluate more than 1,000 risk data points for every single property in the U.S.

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The Death of 'The Robinsons'?
By
Marty Ellingsworth

"The Robinsons." who bundle home and car insurance, represent the crown jewel in customer lifetime value. But the segment is very much at risk.

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3 Ways DE&I Can Boost Agencies
By
Jason Keck

Data has shown that, compared with individual decision makers, diverse teams make better decisions 87% of the time.

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An On-Ramp to Digital Auto Claims
By
Stephen Applebaum
Alan Demers

No one is happy with the current, cumbersome approach to auto claims -- and a key technology has finally arrived that will digitize and speed the whole process. 

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Person typing on a computer at a desk
Security Requires Change Management
By
Jim Rogers

How one carrier (the Hartford) rolled out MFA to its agents. What was measured, what was learned and how this shapes the future of the industry’s data security.

 

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Woman with a phone smiling at something off-camera
Mental Health Challenges (Part 2)
By
Sally Spencer-Thomas

Central to the conversation of how best to support the mental health of BIPOC and AAPI communities is to realize one size does not fit all.

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Paper with an umbrella and "INSURANCE" written on it next to a laptop
How to Fix Data Deficit on Cyber
By
Christopher Strand

The imprecision on cyber vulnerabilities and how to price insurance are unnecessary. Data is readily available -- if you look in the right places. 

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6 Top Wintertime Risks for Wineries
By
Justin Guerra

Wineries are one part farm, one part manufacturer, one part entertainment complex and one part hospitality provider/retailer. Risks abound. 

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Superstorm Sandy, 10 Years Later
By
Andrew Higgins

The "Franken-storm" offers lessons for how to better protect businesses, homes and people as winds and storm surge become ever more dangerous. 

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Two people having a discussion on a couch
How to Provide Better Coverage for Employees
By
Bob Gaydos

As companies struggle to attract and retain people, there are ways to make life insurance more effective for—and attractive to—your employees. 

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Woman Multitasking
2022 Tech Survey Results: How Carriers and MGAs Address New Challenges
By
ITL Partner: OneShield

A new survey from OneShield looks at some of the challenges the industry faces, and why the solutions may not be as out of reach as they seem.

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Turning Underwriting Inside Out
Turning Underwriting Inside Out

In this webinar, we explore a different way of looking at how to improve underwriting; focusing on the needs of the underwriter, not just on the process.

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The Need for Transparency in Underwriting
By
Prakash Vasant

Open the black box and combine analytics with underwriter expertise to evaluate the computer’s conclusions and where the information comes from.

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Toy car on map of Europe
Unlocking Casualty Results With APD Science
By
Bryan Falchuk

Technology for assessing auto physical damage (APD) can enhance the casualty claims process and lead to better decisions, faster. 

 

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People swimming and wading in the ocean
Embedded Insurance Is Everywhere
By
Matteo Carbone

As InsureTech Connect showed, the embedded topic is cool among investors, and every funder is adding it to the pitch deck.

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Global Insurance Forum Experts Series 2022
By
ITL Partner: International Insurance Society
Insurance Thought Leadership

Over this five-part series, hear from insurance industry leaders about the cascading challenges wrought by the pandemic and other social and environmental issues -- and enormous opportunities to rethink the old ways of doing business and plan a better path forward.

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5 Key Trends at ITC
By
Denise Garth

Even with the macro-economic headwinds and other market challenges, every aspect of insurance is being redefined in the context of the future.

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Hand underneath a ball of connected lights
Do You Really Need Blockchain?
By
Roman Davydov

Though blockchain has vast potential due to security and trust, some of its benefits, such as decentralization and distributed processing, can turn into limitations.

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Person balancing on her hands on a mountain peak
How to Win in the Era of Wellness
By
Samantha Chow

Wellness-as-a-service models can produce great outcomes by closely integrating physical and financial wellness programs. 

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Person on the phone at a desk
Life Insurers' Communication Problem
By
Brian Carey

Insurers need to improve their communication by prioritizing customer experience as opposed to heavily relying on automation to do the job for them.

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4 Technology Trends for 2022-2023
By
Alexandr Khomich

The trends enrich the digital experience of customers, reduce operating costs, improve service and take capacities to a new level.

 

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Next-Gen Billing Platforms for Healthcare
By
Brian Marsella

Instead of experiencing a blizzard of statements and notices, employees get a single, simple statement summarizing all their care, regardless of where they received it. 

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A bridge with one car on it across a body of water
Here's How to Close the Protection Gap
By
Bill Suneson

Shifting distribution tactics, focusing on more personalized coverage, designing new products and partnering across industry lines can all narrow the gap. 

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Person with a backpack looking at the camera
Mental Health: Challenges and Opportunities
By
Sally Spencer-Thomas

Discrimination and historical trauma have shaped the mental health of our BIPOC and AAPI communities and the treatment they receive. How can we do better?

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Adopting a New Mindset on Benefits
By
Denise Garth

At the core of group and voluntary benefits is one question that affects all others. Who is the customer — the employer or the employee?

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Sellers Need More Than CRM
By
Yamini Bhat

Complementing a customer relationship management system with AI/ML-based solutions can harness the power of data within an organization.

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Legs of an athlete running on a track
Right Way to Approach MSK Injuries
By
Marcus Osborne
Matthew Condon

Based on technological advances, a hybrid approach lets the injured worker get in-person care while doing carefully monitored, supplementary activities at home.

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Hexagons in the background and squares of various sizes in the foreground
How Data Slips Through the Cracks
By
Ifty Kerzner

By removing data silos and creating a unified, contextual understanding, each department will gain a more complete picture of how best to improve overall performance.

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An AI-First Approach to Customer Service
By
Bill Schwaab

Making conversational artificial intelligence a first line in customer interaction saves time and frees human agents to focus on more involved tasks.

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Boat and dock being hit by a strong wave
2022 Hurricane Season Update
By
Andrew Higgins

As the North Atlantic hurricane season typically has a secondary peak around mid-October, businesses need to remain vigilant about protecting their premises and people.

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The Rising Value of Flexibility
By
Heather Wilson

When we step outside the confines of either/or thinking and embrace a "both/and" mindset, we can achieve great things in our work and home lives and in our businesses.

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Robot drawing a graph using automation
Is Your Agency Ready for Automation?
By
Jason Keck

With the 21st-century shopping experience becoming a "buy now with one click" affair, consumers expect this across the board, no matter the industry.

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Robotic hand on a blue background
What Drives Claims Outsourcing
By
Alan Demers
Stephen Applebaum

Insurers need partnerships with fully integrated national providers with deep expertise in medical, record and investigation management, bolstered by new technologies. 

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Person typing on a computer
An Often-Overlooked Business Interruption Risk
By
Yonatan Hatzor

A great many companies don't realize they rely on critical web-service suppliers, but when the technology goes down, business may grind to a halt.

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Arrows on a road pointing fowards
How to Lift Profitability in Tough Times
By
Patrick Foy

Demand for commercial insurance is on the rise, but profitability remains elusive. Algorithmic data is the key to greater, granular insight into risks and prices.

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Person holding pen and paper
A Road Map to Insurtech Distribution
By
Deb Franklin

When it comes to insurance, customers trust people more than tech. Customers want a credible human partner throughout the buying process.

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Grandparent with two young children
We Need to Care for the Caregivers
By
Ali Ahmadi

One in four Americans is caring for a loved one with a debilitating illness or other special needs. COVID-19 amplified the problem, and it will continue to grow. 

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Regulatory Interest in Big Data
By
Anthony Habayeb

California warns that it is watching and that "bias and discrimination in any form will be investigated and will not be tolerated."

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Person hold a tablet with a chart shown next to pencil and paper
Real-Time Digital Risk Management
By
David Braunstein
Kristy Neal
Pat Stoik

Loss control teams at insurance brokers and carriers desperately need new ways to de-risk day-to-day operations of high-value shippers that have had troubling losses.

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How to Prepare for Catastrophe Claims
By
Jeff Saye

By improving weather modeling and assessing past catastrophes, insurers can use predictive analytics to provide better support to customers during difficult times. 

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How Dark Data Can Shed Light on Risk
By
Matt Labovich

Understanding your dark data can reveal insights into customers and employees, the quality of your assets and manufacturing and the risks your brand faces on social media.

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scifi photo looking futuristic
A Better Way to Consider Flood Risk
By
Jonathan Jackson

Flooding has a clear environmental, social and governance impact, and it’s beneficial to view it through an ESG lens.

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People looking at computers
Simplifying Policy Applications With Insurtech
By
Vara Kumar

Solutions that help explain the process and catch and correct errors before they happen increase productivity and improve the applications' success rate.

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ML Improves Life Settlements
By
Lucas Siegel

Advancements in machine learning are changing the landscape of the life insurance industry, making life settlements more accessible to policyholders.

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A doctor or nurse with arms crossed
The Doctor Is in Your Device
By
Harry Glorikian

Perhaps no technology imagined by Star Trek has enticed more international interest than the medical tricorder.

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AI and the Modern Data Flow
By
Leandro DalleMule

We now have the ability to look at data differently, leveraging innovations to identify risk, extrapolate insights and see the bigger picture big data offers.

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Person on laptop in their home
10 Big Brothers ASAP
By
Tom Bobrowski

Not a fad diet or magic pill, automation is a lifestyle change. Let’s talk change management.  

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Electric vehicle charging
Battery Fire Risks Are Escalating
By
Randall Lund

Given the difficulties involved with suppressing battery fires, particularly at sea, loss prevention measures are crucial, whether batteries are transported within EVs or as standalone cargo.

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Today’s Leading P&C Claims Insurtechs
By
Mark Breading

The most successful are focusing on one or two insurance segments but are offering solutions in specific areas across the P&C claims value chain.

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Two young students in front of a school bus
Insurance Lines for Back to School
By
Michael Giusti

From tuition insurance to life, health, auto or renter’s insurance, parents and their students should get ready for the risks a school year has in store. 

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person typing on a laptop
Why the Decline in Underwriting Quality?
By
Michael Reilly

Many underwriting leaders, amid the industry’s growing focus on expenses, growth and analytics, have taken their eye off the ball of traditional underwriting quality.

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Person holding credit card in front of a laptop
Payment Processes Must Be Simplified
By
Michele Shepard

Insurance companies pursue digital transformation and customer experience optimization but overlook some of the fundamentals. This is exemplified by payments.

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Understanding the Suicidal Person
By
Sally Spencer-Thomas

"Why?" We never get to ask the person who died. We can only infer from notes left behind, snippets of last conversations and changes in behavior.

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Hand typing on a colorful but dark keyboard
Blueprint to Counter Ransomware Attacks
By
Davis Hake

Insurers have collaborated on a detailed plan for small and midsized businesses, which find themselves in the sweet spot for ransomware attacks. 

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ITL ON Demand Logo
Can Insurers Be At Least A Bit Optimistic On Inflation?

In this webinar with ITL Editor-in-Chief Paul Carroll, Dr. Michel Leonard, head of the Insurance Information Institute's Economics and Analytics Department, lays out the Triple-I's latest thinking on the perplexing problem of inflation.

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Covid test and vaccine on a blue background
How to Address COVID Fatigue
By
Daniel Miller

The anti-vaccination movement has resulted in 1 out of 10 American parents delaying or outright refusing necessary childhood vaccinations.

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Men in orange jackets and hardhats standing in a doorway
Workers' Comp: Back to the Future
By
Mark Webb

While many agencies decry a “race to the bottom” by states, a true analysis of workers' comp benefits over the past half-century requires a far broader context. 

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Majesco banner
Expanding Channels for Insurance: A Spectrum from Traditional to Affinity and Embedded
By
ITL Partner: Majesco

Read the latest report from Majesco to understand the opportunities of creating a diversified distribution ecosystem that expands the footprint of offerings and reaches new markets.

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Scientist in gloves and lab coat
The Growing Power of Liquid Biopsies
By
Hilary Henly

The technology for liquid biopsies is developing rapidly, showing potential for multiple clinical applications, including new cancer screening tests.

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Two women in the woods having a conversation
Writing the Life Insurance Ship
By
Farron Blanc

Although the life insurance industry has been cautious by nature, data and technology are shifting the analysis of risk and enabling prudent underwriting without volatility.

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Woman grimacing while on her computer
5 Keys to a Low-Stress Work Environment in 2022
By
David Evans

Stressed employees are less engaged and have lower productivity - and some may even left their job. Here is how to promote a low-stress work environment.

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Person showing watch face
Insurtech Success Stories: Still Waiting for Godot
By
Matteo Carbone

We are still waiting for a clear sign that one of the big three -- Lemonade, Hippo and Root -- can survive in the middle term.

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Hundred dollar bill on fire
You May Be Lighting Benjamins on Fire
By
Christopher Snyder
Dave Rice

You are passing up maybe $1,000 in commissions per client if you aren't cross-selling instant-issue term life insurance policies that don't require a medical checkup.

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A woman on the phone looking at a graph
Financial Transformation Is Already Paying Off
By
Anton Tomic

The idea that financial transformation can help insurers better serve their customers even as they position their businesses for rough seas is no longer theoretical.

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Two people shaking hands
The Next Era of Underwriting
By
Deb Smallwood

87% of insurers said in a survey that they expect big changes to occur in underwriting within the next five years. In 2020, only 69% said the same.

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Line of people with headsets on
Evolution of The Contact Center Experience
By
Randy Leiker

The most important contact center metrics are: satisfaction, customer experience, quality assurance and revenue growth -- but the most measured is “call handle time.” Hmmm.

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Woman carrying boxes
Consumer Trends Signal Change in P&C
By
Denise Garth

New research shows how COVID has moved insurance from seeing change on the horizon to feeling the impact of customer change in the decision-making process.

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Baseball in glove with other baseballs behind it
Moneyball for Employee Benefits Carriers
By
Stephen Boucher

Employee benefits carriers can differentiate themselves and shield themselves from disruption by harnessing predictive models to optimize pricing and radically improve profitability.

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Clouds above a feild
The Cloud: Connecting the Insurance Ecosystem
By
Stephen Applebaum
Alan Demers

Cloud-based platforms will let auto insurers make a critical pivot away from purely reactive claims response and processing to claims minimization and avoidance.

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Credit cards arranged in a grid
How Blockchain Enhances Reliability, Speed
By
Alexandr Khomich

Let's take a look at three options for how blockchain is transforming insurance and improving insurance services.

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Woman sleeping
Sleep Apnea's Risk for Younger Women
By
Anthony Woods

A cross-disciplinary study using digital health data may have serious implications for mortality from sleep apnea -- and for insurers seeking to underwrite these risks.

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Woman calling on the phone next to the open hood of a car
The Power of a Single, Simple Policy Rider
By
Chetan Ghai

As competition heats up, a simple policy add-on that costs just a few dollars each year is a hidden tool in the agent’s toolbox: the roadside assistance policy rider.

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Doctors showing a patient an x-ray
Why to Customize Employee Healthcare Plans
By
Eric Calciano

Custom health plans allow employers to shop competitively the vendors inside of their health plan, like their pharmacy benefit manager, claims manager and reinsurer.

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A pattern made with gold hexagons
Is Blockchain Still on Track?
By
Chak Kolli

With B3i declaring bankruptcy, will blockchain/DLT (distributed ledger technologies) ever reach the point of disrupting the industry for the better?

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Two men in suits
Why Brokers Have a Leg Up in Insurtech
By
Bryan Davis

While insurtechs are struggling, established brokerages have deep industry knowledge and solid businesses from which to build and evolve technology solutions. 

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Rows of growing plants
Key Innovations for Agricultural Insurance
By
Arsira Thumaprudti

Insurers can lower operational costs, improve underwriting performance, offer appropriate insurance quotes and more effectively track the facts on the ground.

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A person holding a plant in their palm
Running Toward Climate Risk
By
Charlie Sidoti

The industry in aggregate is retreating from climate risk, at a time when society needs it to run toward the most severe risks that threaten us. It's time for the industry to step up.

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Person writing code on a computer with a book titled "Python" beside them.
How Low-Code Can Benefit Life Insurers
By
Olivier Lafontaine

Off-the-shelf technology packages rarely produce exactly what an organization needs; with low-code, they can configure solutions to their unique needs.

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Close up of a computer screen with the word "Security."
Is Cyber Insurance on Brink of Collapse?
By
James Norrie

An industry that is too important to fail suffered claims of almost $7 billion in 2021 and now looks to take the lead in reducing client risk.

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Aerial shot of a cul-de-sac
How Owners Can Fortify Homes
By
Diane Delaney

During the last five years, 89 weather and climate disasters in the U.S. caused $788 billion in damage. In 2022, nine events have exceeded $1 billion in losses.

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Drawing of people drinking and texting in life savers.
A New Approach to Cyber ​​Resilience
By
Alexandr Khomich

Today, most security systems are implemented on top of information systems and can leave gaps. An approach called Security by Design holds promise.

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Cars on the street during a rainstorm
Filling Gaps in Weather Forecasting
By
Rob Levine

Newly available data will be ingested into weather models to improve forecasting for carriers, reinsurance companies and even insurance linked securities. 

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Sailboat out at sea
7 Things Sailing Taught Me on Leadership
By
Michael de Waal

Navigating a business' ups and downs can be as challenging as steering a ship through a storm on the high seas. I’ve done both—and lived to tell how it can be done.

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Enhancing the Security of Passcodes
By
Shai Cohen

Adding a layer of phone number and device intelligence can slash the risk of fraud, giving the organization and customers greater security while maintaining a positive experience.

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Two women looking over papers in an office
How to Transform Your Core Platforms
By
David Kuhn

Having a team that's adaptive is essential. Transformation needs to be top-down and bottoms-up. Everyone involved understands why we're going somewhere.

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Pipette in front of a pile of various pills
Should Big Pharma Be Scared?
By
Paul Seegert
Paul Pruitt

Amazon and Mark Cuban have entered the pharmaceutical industry. Will they disrupt things in a way that delivers more efficiency and value for Americans? 

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What's Next for Social Inflation? (Part 5)
By
Tim Fletcher
Andrew Pauley

At what point does social inflation severely constrict the availability of certain lines of coverage and thereby give rise to legal remedies, such as tort reform?

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How to Achieve Data Maturity
By
Saptarshi Sengupta

Using a logical data fabric, insurance companies can apply a modern, agile approach that also allows them to streamline their data governance efforts.

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Green and red mesh
Data Mesh: What It Is and Why It Matters
By
Mike Lamble

Demand for data in today’s insurance companies is outpacing supply, and, in most cases, the throttle is organizational rather than technical.

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Business people touching hands above a table
Talent Gap: Getting Back to Basics
By
John Smith

As the industry faces mass retirements and a challenging labor market, it’s time to get down to brass tacks. Maybe the solution is simpler than we think. 

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Woman in suit shaking hands with a client
Social Inflation: A Claims Perspective (Part 4)
By
Glenn Frankel
Tim Fletcher
Andrew Pauley

How do businesses/defendants and carriers combat the effects of social inflation? It is definitely not a simple challenge, but here are three key considerations.

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Another Overvalued Insurtech?
By
Matteo Carbone

WeFox raised money at a valuation of $4.5 billion. My first reaction is the same one I had when Root raised funds at a valuation of $3.65 billion: This makes no sense. 

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Social Inflation: Complicated and Costly (Part 3]
By
Christopher Mackeprang
Tom Karol

While many factors contribute to social inflation, analysis suggests that an increase in non-fatal auto accidents may be one of the most influential.

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3 Ways to Become Future-Ready
By
Jamie Yoder

Insurers with future-ready operations are 2.8 times more profitable and 1.7 times more efficient than their peers. Yet only one in 10 insurers is at that stage.

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A person drawing a graph on paper
Social Inflation: Complicated and Costly (Part 1)
By
Ridge Muhly
Craig Beardsley

The past several years have demonstrated that the insurance industry really needs to understand the social inflation landscape so we can begin to address it.

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Role of NLP in Claims Management
By
Kieran Wilcox

Natural language processing can transform a burdensome process, freeing claims professionals to apply their expertise where it makes the biggest difference.

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Two people in suits shaking hands
Social Inflation: Complicated and Costly (Part 2)
By
Andrew Gifford
Andrew Pauley

There is no simple cure to the ills of social inflation, but a sustained and consistent effort by insurers can start to address some of the symptoms.

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A woman wearing a VR headset holding out her hand to a blue beacon
The Metaverse and Financial Services
By
Michael de Waal

While the metaverse is still largely theoretical, providers of group and voluntary benefits might be able to capitalize on this emerging technology. Let’s speculate!

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10 Keys for Reducing Ransomware Attacks
By
Art Ocain

It will take more than raising premiums and putting more limits on the businesses that can qualify for cybersecurity insurance to prevent increased claims and higher costs.

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a photo of a hurricane destroyed house on top of it in the center is a blue box that reads "How to Cruise Through the New Florida Property Insurance Legislation"
How to Cruise Through the New Florida Property Insurance Legislation
By
Dave Tobias

Coastal home and business owners need adequate protection now as much as ever, especially as climate change leads to more severe and frequent storms. 

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Black and white photo of a stethoscope
Bringing Humanity to Healthcare Fraud Probes
By
Ricky Sluder

AI can let insurers spot fraudsters faster and more efficiently, while separating otherwise-well-meaning offenders from the the serious thieves.

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Insurance Should Lead with Data-Centric AI
By
Chak Kolli

Insurance must get beyond the hype of the "I" in AI and become more pragmatic in its use of AI/ML technologies for generating business insights.

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Why Underwriters Don’t Underwrite Much
By
Michael Reilly

The average underwriter spends 40% of their time on administrative tasks, 30% on negotiation and sales support and only 30% on actual underwriting.

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Union Pacific Leads on Suicide Prevention
By
Sally Spencer-Thomas

As the second-largest railroad company in the U.S., they took the bold leadership move to take the pledge to make suicide prevention a health and safety priority.

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Improving Communication During Disasters
By
Ujjval Patel

In numerous cases, such as the tsunami in Sri Lanka, even a bit of warning could have saved lives and protected assets. Texting should be a key tool. 

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Data-Driven Cargo Products
By
Damith Chandrasekara

High-res data sees more than a shipment of glass: It sees a load of Gorilla Glass on clear summer roads or of crystal chandeliers on a pockmarked highway in a winter storm. 

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Delivering Future-Proofed Processing
By
Ravichandran Thiruganasambandham

Integrating a new feature, for example to provide dynamic quoting and pricing, usually takes months. Hyperautomation, such as low-code, provides robust solutions faster.

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Capturing the New SMB Insurance Buyer
By
Denise Garth

How can insurers make themselves more valuable to SMBs that need them more than ever in a rapidly changing risk environment?

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What Healthcare Insurers Need to Consider
By
Brett Heineman

During the COVID pandemic, especially in the first half of 2020, the pattern of healthcare use across the country changed dramatically.

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A Guide to Legacy Modernization
By
Faheem Shakeel

78% of digital transformation efforts fail to drive desired results due to poor planning. Here are some steps that will ensure success.

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Body of water with dark clouds overhead
Are Claims Leaders Facing a Perfect Storm?
By
Tom Warden

Inflation, tight labor markets and economic volatility create a perfect storm for chief claims officers. The solution is advanced analytics.

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Why Are Food Plants Catching Fire?
By
Donna Galer

Looking at the root causes of the spate of fires -- and the root causes of the root causes -- suggests a lapse in discipline in enterprise risk management. 

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Insurtech: Still No Sign of Disruption
By
Matteo Carbone

I hope the next wave of insurtech players will have more robust insurance fundamentals and will not pretend that insurance ignorance is a competitive advantage.

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People around a table working with tablets
Strategies for Smaller Life Insurers
By
Alan Lurty

One option is to focus on being nimble -- too many large carriers still must wade through layers of organizational complexity to get anything done.

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From Agents First to Agents Last?
By
Mark Breading

Even though agents are thriving, direct distribution will significantly increase, insurtech will play a big role in reshaping distribution and big tech companies will enter the space.

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HOW MGAS AND E&S CARRIERS CAN THRIVE
HOW MGAS AND E&S CARRIERS CAN THRIVE
By
Insurance Thought Leadership
Intellect AI

MGAs and E&S carriers are thriving, and they have lots of runway in front of them. They can continue to exploit their deep understanding of market niches, can drive efficiencies in the often-cumbersome underwriting process and can increasingly fit into insurers' processes by being at the forefront of APIs.

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How to Simplify Customer Experience
By
Christy Traupe

Automation and other digital technology, often unseen by the consumer, continue to improve operations for insurers with the vision to embrace them.

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Woman in an office putting items into a box after resigning
Tackling Turnover Amid the Great Resignation
By
Vara Kumar

Digital Adoption Platforms can help new employees get up to speed quickly and can upskill existing workers to fill gaps caused by turnover. 

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Cyber network showing blockchain
Tomorrow’s FNOL Has Arrived Early
By
Stephen Applebaum
Alan Demers

As digitization, mobility and connected vehicle technologies transform auto insurance, a better FNOL solution is now critical – and it's here.

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Cyber security image shaped like a camera lens and with a lock
Cyber Insurance Market Hardens
By
Zach Ballweg
Brian Brown
Paul Miskovich

While the cyber market improved significantly in 2021, increases to prior-year reserves may cause a drag on earnings, and the Russian invasion of Ukraine creates uncertainty. 

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How Billing Models Can Keep, Recover Business
By
Denise Garth

Billing is important enough to the business that it requires a future-focused strategy. Billing innovation and transformation strategy pays for itself.

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Insurtech Must Be Taken Seriously
By
Matteo Carbone

Many incumbents are doubting their insurtech efforts, but the recent drop in stock-market valuations is not about insurtech, it is about tech.

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Top Causes of Business Insurance Loss
By
Frank Sapio

Despite improvements in risk management and prevention, fire/explosion (excluding wildfires) is the largest single cause of corporate insurance losses (21% of total losses).

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SMBs Are Vulnerable on Cyber
By
Richard Clarke

Small and medium-sized businesses must improve their risk management protocols while putting in place a cyber insurance safety net. 

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Anti-Fraud Measures Don't Work as Well as You Think
By
Ben Cunningham

Fraudsters know "knowledge-based authenticators" 92% of the time, while genuine customers only pass KBAs 46% of the time.

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How to Balance CX and Fraud Detection
By
Christina Luttrell

With insurance carriers at a pivot point because of the pandemic, here are three ways to attack fraud without messing up the customer experience.

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Rear tail light of a car
Transforming the Auto Insurer/Shop Partnership
By
Bill Brower

Insurers and body shops need to start thinking differently about claims and repair processes, and how they can be revolutionized through AI and VI – Visual Intelligence. 

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Two people sitting down with a child
How to Help Children Deal With Trauma
By
Lisa Desai
Calvin Beyer

It is important for parents and caregivers to restore a sense of safety to their children even when the world does not feel safe.

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person at a desk holding a pencil and money and typing into a calculator
Investment Strategies for Today's Volatility
By
Donald Townswick

Many insurance companies have begun to reevaluate their equity investments. Is it time for them to follow John D. Rockefeller’s example and focus on dividend-paying equities?

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Ball of connected lines signifying artificial intelligence
How to Reach Those 19 to 34 Years Old
By
Damien Philippon

Insurers can use AI and machine learning to offer to anticipate customers' needs as they progress through life events and their risk category changes.

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Inflation and the Auto Insurance Outlook
By
Rochelle Thielen

Auto insurers should expect higher claims costs in the second half and longer wait times for damaged vehicles to be repaired and returned to their owners.

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How to Tailor the Customer Experience
By
David Antoline

Here are three tips on how to get past a one-size-fits-all approach and take a personalized approach to customer needs and desires. 

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Lock icon on a computer screen showing ransomware
Now Comes 'Retaliatory' Ransomware
By
Evan Bundschuh

A new wave of attacks is being driven by politically motived cyber mercenaries seeking revenge -- and may presage a full-fledged cyber war.

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Agents Must Practice and Prepare
By
Kevin Trokey

New business opportunities are difficult to come by. So why don't producers properly prepare and practice for those oh-so-valuable prospect meetings?

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Gaps Found in Digital Strategies
By
Deb Smallwood

A recent SMA study shows that 41% of personal lines insurers are revisiting their digital transformation strategies in 2022, a significant jump from 19% in 2021.

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will web3 reinvent insurance?
Will Web3 Reinvent Insurance?
By
ITL Partner: Oliver Wyman

At Oliver Wyman, we have been helping clients understand Web3 and what it means for insurers, and guiding strategic moves — near-term and longer-term — around this evolving ecosystem. Our latest research finds the Web3 economy is currently under-insured and has huge potential for future growth. Here, we share a practical guide for insurance executives to help separate hype from reality, including Web3 insurance opportunities and risk considerations.

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Vendors Up Their Game in Competition for Talent
By
Karen Furtado

When jobs are in high demand for both employers and prospective employees, it creates a hyper-competitive job market that requires a strategic approach.

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Why Agents and CPAs Must Collaborate
By
Romeo Razi

Insurers and accountants have similar concerns on behalf of clients, so the more agents and CPAs collaborate, the better. 

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Two men sitting a table with papers in front of them
Life Insurance’s Awkward Necessity – Death
By
Raju Seetharaman

Discomfort with the certainty of death leaves life insurers questioning where they can meet customers. The answer lies where almost all other industries have ventured – online.

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How Smart COIs Can Revolutionize Insurance
By
Peter Teresi

Smart certificates of insurance eliminate risk, ensure compliance and reduce costs for every stakeholder in the process.

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Woman wearing a mask sitting on a train and looking out the window
Cost-of-Living Crisis and Civil Unrest
By
Srdjan Todorovic

Social unrest won't abate any time soon, given the after-shocks of COVID, the looming cost-of-living crisis and the ideological rifts that divide societies around the world.

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Robot learning from data
Is There a Silver Bullet on Reserving?
By
Lewis Maddock

Advancements in technology today provide the tools and resources necessary for the step change in reserving capabilities that were not previously possible.

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Two people sitting at a desk in an office
Have-to-Buy vs. Want-to-Buy
By
Kevin Trokey

You have to be sure you are helping your customers obtain what they want to buy. And I'm going to tell you: Insurance ain't it. 

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Why We Need New Billing Models
By
Denise Garth

Changes in customer behavior are creating a series of “from – to” shifts that have huge implications for billing and payments and require a quick response.

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Insolvencies Are on the Rise
By
Eric Morgan

Insurers must prepare for disruptions in the availability of cash, the functionality of global supply chains, global GDP growth and various other factors.

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two laptops on a table and papers with graphs spread out
Go All-in With Data Tracking
By
Wendy Keneipp

Agencies are highly motivated to use technology to track data on existing clients, to retain them. We need this same commitment in the pre-sale process for new clients.

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Time to Start Issuing Metaverse Policies?
By
Michael Giusti

This might be the time to start exploring how the metaverse might find its way into insurance policies in the near future.

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Binary and technology on a blue background showing AI
Elon Musk Is Wrong About AI
By
Vivek Wadhwa

In painting a rosy and likely unrealistic picture of what AI can and can't do, Musk has, in our view, misled the public about how far we still have to go.

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Making Life Settlements More Transparent
By
Lucas Siegel

It's possible to unlock billions in retirement funding for seniors by using AI to streamline an outdated, gated process. 

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two people in an office building working on a laptop
Opportunities Amid the Great Resignation
By
Melis Carroll

Individuals are reevaluating what’s important to them, what they want for their careers and the pandemic's significant impact and financial burden on their families.

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Penguins on iceberg
How Open Source Can Combat Climate Change
By
Matt Foote

More open sources of data and common standards for models will enhance our understanding of the potential implications of climate transition decisions.

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How Agents Can Provide Value on Climate
By
Joel Zwicker

Creating ready-to-go materials for severe weather events that can be used when a disaster arises will streamline processes.

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Sailboat on clear blue water in the mountains
Why APIs Work Better in the Cloud
By
Ravi Krishnan

While APIs have become commonplace, we are running into the danger of creating too many point-to-point tethered connections and losing the value that we had found.

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How Analytics Can Democratize Insurance
By
Randy Sykes

Analytics are finally catching up to the vision, letting everyday business users harness the power of data through easy-to-use tools and advanced automation.

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The New Age of Insurance
By
Hemant Elhence

Insurers have at their disposal incredible amounts of data, and powerful analytics can turn it into business intelligence better than traditional tools.

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Why Everyone Wins With IaaS
By
Bill Suneson

Insurers and their distribution partners must evolve and convert new customers where they already choose to spend their money, no matter where that is.

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There Is No 'I' in 'TEAM'
By
Tom Bobrowski

But there is an 'i' in 'WIN.' Let’s talk talent. Let’s talk football.

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Real Price of Current Economic Trends
By
Bill Walrath

Will consumers view the insurance industry as a dynamic, solution-driven partner in their life or as a static, same-as-always industry?

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5 Trends Driving Personalized Benefits
By
Michael de Waal

Personalized packages that support all aspects of an employee's physical and mental health are essential and now feasible with modern digital technology.

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Auto Insurance in the Hyperconnected World
By
Matteo Carbone

Telematics is becoming a necessary capability for dealing with the future of insurance, especially in auto, and capabilities will only grow from here. 

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Abstract blue whirl design
A Frenzy of Activity in Commercial Lines
By
Deb Smallwood

Research finds that insurers in small commercial lines are further along in their digital transformation journeys than their peers in mid/large commercial lines.

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How IoT Shifts Insurance's Paradigm
By
Steve Hernandez

Traditional discussions of react, repair and replace are changing to predict, prevent and protect. Part of this transition has been supported by the IoT.

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five people around a computer at a desk
Identity Management: the Future of Marketing
By
Jeff Piotrowski

Identity management involves reconciling what you know about an individual with real-time behavioral data, specifically actions that signal purchasing intent. 

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Coping With Insider and Outsider Fraud
By
Kevin Mason
Antonio Trotta

Recent macroeconomic events involving supply chain slowdowns, flexible work arrangements and rising inflation have paved the way for a possible uptick in crime.

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Man at a table with money, a calculator, a computer, and papers
What to Do About Rising Inflation?
By
Bill Burns
Lauryn Kothavale

Property-casualty insurers should stress test their operations and consider ways to counter potential inflation impacts on both sides of their balance sheets.

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Tornado and lightning hitting a small village
Property Underwriting for Extreme Weather
By
Upendra Belhe
Dheeraj Pandey
Pushkar Bhattacharya

Insurers have massive databases from simulation models and satellites when it comes to weather and climate. The problem is figuring out how to use them to their full potential.

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Four people around a table in a meeting
How Cedents Can Win Reinsurance Race
By
Jerad Leigh

Here are three lessons from the most recent renewal cycles that can guide cedents looking to get the best result from their reinsurance placements.

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Woman looking at many papers on a desk
Leveraging Data Discovery Tools
By
Prashant Reddy

For insurers seeking to accelerate their analytical innovation cycles and move ideas “out of the lab,” data discovery tools such as External Data Platforms are vital.

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Insureds Want More from Carrier Experiences
By
Eva Harris

A major survey of consumer attitudes toward insurers found them... indifferent. Indifferent is not negative. Indifferent can mean a chance for great opportunity.

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Five people at a desk on a computer
UBI Needs a Technology Leap
By
Marc Gordan

As much progress as the industry has seen in recent years, we can't categorize UBI participation as mainstream when only 22% of people reported being in a program.

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A Cloud Platform's Role in APIs
By
Ravi Krishnan

A well-managed, cloud-based API platform approach will remove many time-wasting, head-scratching moments.

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Business Formation in Insurance Soars
By
Alan Godfrey

Applications to establish businesses surged in 2021 in the insurance industry, driven by changes in behavior during the pandemic, and will likely stay strong. 

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Storm causing large waves
Another Big Hurricane Season Looms
By
Thomas Varney

The last six hurricane seasons have been characterized by above-average activity, and this trend is expected to continue in the 2022 Atlantic hurricane season.

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Fractals and geometric shapes in the light
The Challenge of Quantum Resilience
By
Vaibhav Uttekar

Quantum computing, in the wrong hands, could create a multitude of digital risks, including advanced cyberattacks -- a significant problem for the insurance industry.

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Fish swimming in the deep blue ocean showing an ecosystem
5 Key Questions for P&C Insurers
By
Laura Drabik

Policyholder needs are evolving fast—and so are the opportunities to leverage an endless stream of innovations by forming an insurtech ecosystem.   

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Green numbers showing cyber and a hacker entering the system
The Weak Point in Cyber Security
By
Joseph Carson

The best place to start is by securing a well-known defensive weak point: privileged access that has administrator-level powers.

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Two people shaking hands over a desk
How to Help Clients Release Trapped Liquidity
By
Stephen Roseman

With the heavy focus on premium costs, the market has overlooked the very real cost of foregone economic value caused by insurance collateral requirements.