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  • a graphic with digital background that is yellow, light blue and dark blue. There is a blue block in the center that has white font that reads "why are we still talking about digital transformation" and the insurance thought leadership logo
    WHY ARE WE STILL TALKING ABOUT DIGITAL TRANSFORMATION?

    We've been talking about the topic for many years now. Aren't we done yet? Can't we move on?  In fact, we are just about done -- almost all insurance operations have incorporated digital technology.

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HOW MGAS AND E&S CARRIERS CAN THRIVE
HOW MGAS AND E&S CARRIERS CAN THRIVE
By
Insurance Thought Leadership
ITL Partner: Intellect AI

MGAs and E&S carriers are thriving, and they have lots of runway in front of them. They can continue to exploit their deep understanding of market niches, can drive efficiencies in the often-cumbersome underwriting process and can increasingly fit into insurers' processes by being at the forefront of APIs.

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a photo of a hurricane destroyed house on top of it in the center is a blue box that reads "How to Cruise Through the New Florida Property Insurance Legislation"
How to Cruise Through the New Florida Property Insurance Legislation
By
Dave Tobias

Coastal home and business owners need adequate protection now as much as ever, especially as climate change leads to more severe and frequent storms. 

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will web3 reinvent insurance?
Will Web3 Reinvent Insurance?
By
ITL Partner: Oliver Wyman

At Oliver Wyman, we have been helping clients understand Web3 and what it means for insurers, and guiding strategic moves — near-term and longer-term — around this evolving ecosystem. Our latest research finds the Web3 economy is currently under-insured and has huge potential for future growth. Here, we share a practical guide for insurance executives to help separate hype from reality, including Web3 insurance opportunities and risk considerations.

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Pipette in front of a pile of various pills
Should Big Pharma Be Scared?
By
Paul Seegert
Paul Pruitt

Amazon and Mark Cuban have entered the pharmaceutical industry. Will they disrupt things in a way that delivers more efficiency and value for Americans? 

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Sky visible through a circular hole
What's Next for Social Inflation? (Part 5)
By
Tim Fletcher
Andrew Pauley

At what point does social inflation severely constrict the availability of certain lines of coverage and thereby give rise to legal remedies, such as tort reform?

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Graphic of connected dots in front of people shaking hands
How to Achieve Data Maturity
By
Saptarshi Sengupta

Using a logical data fabric, insurance companies can apply a modern, agile approach that also allows them to streamline their data governance efforts.

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Green and red mesh
Data Mesh: What It Is and Why It Matters
By
Mike Lamble

Demand for data in today’s insurance companies is outpacing supply, and, in most cases, the throttle is organizational rather than technical.

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Business people touching hands above a table
Talent Gap: Getting Back to Basics
By
John Smith

As the industry faces mass retirements and a challenging labor market, it’s time to get down to brass tacks. Maybe the solution is simpler than we think. 

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Woman in suit shaking hands with a client
Social Inflation: A Claims Perspective (Part 4)
By
Glenn Frankel
Tim Fletcher
Andrew Pauley

How do businesses/defendants and carriers combat the effects of social inflation? It is definitely not a simple challenge, but here are three key considerations.

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Two tall buildings
Another Overvalued Insurtech?
By
Matteo Carbone

WeFox raised money at a valuation of $4.5 billion. My first reaction is the same one I had when Root raised funds at a valuation of $3.65 billion: This makes no sense. 

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Person signing name at the bottom of a contract
Social Inflation: Complicated and Costly (Part 3]
By
Christopher Mackeprang
Tom Karol

While many factors contribute to social inflation, analysis suggests that an increase in non-fatal auto accidents may be one of the most influential.

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Man using a silver laptop next to another man
3 Ways to Become Future-Ready
By
Jamie Yoder

Insurers with future-ready operations are 2.8 times more profitable and 1.7 times more efficient than their peers. Yet only one in 10 insurers is at that stage.

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A person drawing a graph on paper
Social Inflation: Complicated and Costly (Part 1)
By
Ridge Muhly
Craig Beardsley

The past several years have demonstrated that the insurance industry really needs to understand the social inflation landscape so we can begin to address it.

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Code on a computer screen
Role of NLP in Claims Management
By
Kieran Wilcox

Natural language processing can transform a burdensome process, freeing claims professionals to apply their expertise where it makes the biggest difference.

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Two people in suits shaking hands
Social Inflation: Complicated and Costly (Part 2)
By
Andrew Gifford
Andrew Pauley

There is no simple cure to the ills of social inflation, but a sustained and consistent effort by insurers can start to address some of the symptoms.

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A woman wearing a VR headset holding out her hand to a blue beacon
The Metaverse and Financial Services
By
Michael de Waal

While the metaverse is still largely theoretical, providers of group and voluntary benefits might be able to capitalize on this emerging technology. Let’s speculate!

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Graphic of a lock with net in front
10 Keys for Reducing Ransomware Attacks
By
Art Ocain

It will take more than raising premiums and putting more limits on the businesses that can qualify for cybersecurity insurance to prevent increased claims and higher costs.

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Black and white photo of a stethoscope
Bringing Humanity to Healthcare Fraud Probes
By
Ricky Sluder

AI can let insurers spot fraudsters faster and more efficiently, while separating otherwise-well-meaning offenders from the the serious thieves.

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A graphic of connected nodes surrounding computer hardware
Insurance Should Lead with Data-Centric AI
By
Chak Kolli

Insurance must get beyond the hype of the "I" in AI and become more pragmatic in its use of AI/ML technologies for generating business insights.

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Why Underwriters Don’t Underwrite Much
By
Michael Reilly

The average underwriter spends 40% of their time on administrative tasks, 30% on negotiation and sales support and only 30% on actual underwriting.

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peron sitting on top of a hill watching the sunrise
Union Pacific Leads on Suicide Prevention
By
Sally Spencer-Thomas

As the second-largest railroad company in the U.S., they took the bold leadership move to take the pledge to make suicide prevention a health and safety priority.

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Tornado and lightning storm
Improving Communication During Disasters
By
Ujjval Patel

In numerous cases, such as the tsunami in Sri Lanka, even a bit of warning could have saved lives and protected assets. Texting should be a key tool. 

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Two people unloading boxes from van
Data-Driven Cargo Products
By
Damith Chandrasekara

High-res data sees more than a shipment of glass: It sees a load of Gorilla Glass on clear summer roads or of crystal chandeliers on a pockmarked highway in a winter storm. 

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Delivering Future-Proofed Processing
By
Ravichandran Thiruganasambandham

Integrating a new feature, for example to provide dynamic quoting and pricing, usually takes months. Hyperautomation, such as low-code, provides robust solutions faster.

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Capturing the New SMB Insurance Buyer
By
Denise Garth

How can insurers make themselves more valuable to SMBs that need them more than ever in a rapidly changing risk environment?

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Three people in masks in an office setting
What Healthcare Insurers Need to Consider
By
Brett Heineman

During the COVID pandemic, especially in the first half of 2020, the pattern of healthcare use across the country changed dramatically.

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A Guide to Legacy Modernization
By
Faheem Shakeel

78% of digital transformation efforts fail to drive desired results due to poor planning. Here are some steps that will ensure success.

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Are Claims Leaders Facing a Perfect Storm?
By
Tom Warden

Inflation, tight labor markets and economic volatility create a perfect storm for chief claims officers. The solution is advanced analytics.

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Picture of a flame of a fire
Why Are Food Plants Catching Fire?
By
Donna Galer

Looking at the root causes of the spate of fires -- and the root causes of the root causes -- suggests a lapse in discipline in enterprise risk management. 

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Graphic of a computer with particles coming out
Insurtech: Still No Sign of Disruption
By
Matteo Carbone

I hope the next wave of insurtech players will have more robust insurance fundamentals and will not pretend that insurance ignorance is a competitive advantage.

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People around a table working with tablets
Strategies for Smaller Life Insurers
By
Alan Lurty

One option is to focus on being nimble -- too many large carriers still must wade through layers of organizational complexity to get anything done.

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Man at a desk looking at a piece of paper
From Agents First to Agents Last?
By
Mark Breading

Even though agents are thriving, direct distribution will significantly increase, insurtech will play a big role in reshaping distribution and big tech companies will enter the space.

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Person pointing at the screen
How to Simplify Customer Experience
By
Christy Traupe

Automation and other digital technology, often unseen by the consumer, continue to improve operations for insurers with the vision to embrace them.

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Woman in an office putting items into a box after resigning
Tackling Turnover Amid the Great Resignation
By
Vara Kumar

Digital Adoption Platforms can help new employees get up to speed quickly and can upskill existing workers to fill gaps caused by turnover. 

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Cyber network showing blockchain
Tomorrow’s FNOL Has Arrived Early
By
Stephen Applebaum
Alan Demers

As digitization, mobility and connected vehicle technologies transform auto insurance, a better FNOL solution is now critical – and it's here.

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Cyber security image shaped like a camera lens and with a lock
Cyber Insurance Market Hardens
By
Zach Ballweg
Brian Brown
Paul Miskovich

While the cyber market improved significantly in 2021, increases to prior-year reserves may cause a drag on earnings, and the Russian invasion of Ukraine creates uncertainty. 

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Back of a football ref
How Billing Models Can Keep, Recover Business
By
Denise Garth

Billing is important enough to the business that it requires a future-focused strategy. Billing innovation and transformation strategy pays for itself.

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Abstract photo of what looks like pieces of glass
Insurtech Must Be Taken Seriously
By
Matteo Carbone

Many incumbents are doubting their insurtech efforts, but the recent drop in stock-market valuations is not about insurtech, it is about tech.

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Low angle photo of a building tinted blue
Top Causes of Business Insurance Loss
By
Frank Sapio

Despite improvements in risk management and prevention, fire/explosion (excluding wildfires) is the largest single cause of corporate insurance losses (21% of total losses).

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Computer code over a blurry blue background
SMBs Are Vulnerable on Cyber
By
Richard Clarke

Small and medium-sized businesses must improve their risk management protocols while putting in place a cyber insurance safety net. 

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Close-up of a keyboard lit-up
Anti-Fraud Measures Don't Work as Well as You Think
By
Ben Cunningham

Fraudsters know "knowledge-based authenticators" 92% of the time, while genuine customers only pass KBAs 46% of the time.

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How to Balance CX and Fraud Detection
By
Christina Luttrell

With insurance carriers at a pivot point because of the pandemic, here are three ways to attack fraud without messing up the customer experience.

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Rear tail light of a car
Transforming the Auto Insurer/Shop Partnership
By
Bill Brower

Insurers and body shops need to start thinking differently about claims and repair processes, and how they can be revolutionized through AI and VI – Visual Intelligence. 

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Two people sitting down with a child
How to Help Children Deal With Trauma
By
Lisa Desai
Calvin Beyer

It is important for parents and caregivers to restore a sense of safety to their children even when the world does not feel safe.

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person at a desk holding a pencil and money and typing into a calculator
Investment Strategies for Today's Volatility
By
Donald Townswick

Many insurance companies have begun to reevaluate their equity investments. Is it time for them to follow John D. Rockefeller’s example and focus on dividend-paying equities?

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Ball of connected lines signifying artificial intelligence
How to Reach Those 19 to 34 Years Old
By
Damien Philippon

Insurers can use AI and machine learning to offer to anticipate customers' needs as they progress through life events and their risk category changes.

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multiple cars on a freeway
Inflation and the Auto Insurance Outlook
By
Rochelle Thielen

Auto insurers should expect higher claims costs in the second half and longer wait times for damaged vehicles to be repaired and returned to their owners.

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How to Tailor the Customer Experience
By
David Antoline

Here are three tips on how to get past a one-size-fits-all approach and take a personalized approach to customer needs and desires. 

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Lock icon on a computer screen showing ransomware
Now Comes 'Retaliatory' Ransomware
By
Evan Bundschuh

A new wave of attacks is being driven by politically motived cyber mercenaries seeking revenge -- and may presage a full-fledged cyber war.

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Agents Must Practice and Prepare
By
Kevin Trokey

New business opportunities are difficult to come by. So why don't producers properly prepare and practice for those oh-so-valuable prospect meetings?

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Gaps Found in Digital Strategies
By
Deb Smallwood

A recent SMA study shows that 41% of personal lines insurers are revisiting their digital transformation strategies in 2022, a significant jump from 19% in 2021.

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two tall black buildings that show a reflection
Vendors Up Their Game in Competition for Talent
By
Karen Furtado

When jobs are in high demand for both employers and prospective employees, it creates a hyper-competitive job market that requires a strategic approach.

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Why Agents and CPAs Must Collaborate
By
Romeo Razi

Insurers and accountants have similar concerns on behalf of clients, so the more agents and CPAs collaborate, the better. 

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Two men sitting a table with papers in front of them
Life Insurance’s Awkward Necessity – Death
By
Raju Seetharaman

Discomfort with the certainty of death leaves life insurers questioning where they can meet customers. The answer lies where almost all other industries have ventured – online.

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Person typing on a laptop
How Smart COIs Can Revolutionize Insurance
By
Peter Teresi

Smart certificates of insurance eliminate risk, ensure compliance and reduce costs for every stakeholder in the process.

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Woman wearing a mask sitting on a train and looking out the window
Cost-of-Living Crisis and Civil Unrest
By
Srdjan Todorovic

Social unrest won't abate any time soon, given the after-shocks of COVID, the looming cost-of-living crisis and the ideological rifts that divide societies around the world.

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Robot learning from data
Is There a Silver Bullet on Reserving?
By
Lewis Maddock

Advancements in technology today provide the tools and resources necessary for the step change in reserving capabilities that were not previously possible.

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Two people sitting at a desk in an office
Have-to-Buy vs. Want-to-Buy
By
Kevin Trokey

You have to be sure you are helping your customers obtain what they want to buy. And I'm going to tell you: Insurance ain't it. 

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Why We Need New Billing Models
By
Denise Garth

Changes in customer behavior are creating a series of “from – to” shifts that have huge implications for billing and payments and require a quick response.

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Low angle shot of a tall office building
Insolvencies Are on the Rise
By
Eric Morgan

Insurers must prepare for disruptions in the availability of cash, the functionality of global supply chains, global GDP growth and various other factors.

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two laptops on a table and papers with graphs spread out
Go All-in With Data Tracking
By
Wendy Keneipp

Agencies are highly motivated to use technology to track data on existing clients, to retain them. We need this same commitment in the pre-sale process for new clients.

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Time to Start Issuing Metaverse Policies?
By
Michael Giusti

This might be the time to start exploring how the metaverse might find its way into insurance policies in the near future.

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Binary and technology on a blue background showing AI
Elon Musk Is Wrong About AI
By
Vivek Wadhwa

In painting a rosy and likely unrealistic picture of what AI can and can't do, Musk has, in our view, misled the public about how far we still have to go.

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network showing artificial intelligence and the brain
Making Life Settlements More Transparent
By
Lucas Siegel

It's possible to unlock billions in retirement funding for seniors by using AI to streamline an outdated, gated process. 

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two people in an office building working on a laptop
Opportunities Amid the Great Resignation
By
Melis Carroll

Individuals are reevaluating what’s important to them, what they want for their careers and the pandemic's significant impact and financial burden on their families.

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Icebergs in the ocean under a blue sky
How Open Source Can Combat Climate Change
By
Matt Foote

More open sources of data and common standards for models will enhance our understanding of the potential implications of climate transition decisions.

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dark clouds of a storm over an ocean
How Agents Can Provide Value on Climate
By
Joel Zwicker

Creating ready-to-go materials for severe weather events that can be used when a disaster arises will streamline processes.

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Sailboat on clear blue water in the mountains
Why APIs Work Better in the Cloud
By
Ravi Krishnan

While APIs have become commonplace, we are running into the danger of creating too many point-to-point tethered connections and losing the value that we had found.

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How Analytics Can Democratize Insurance
By
Randy Sykes

Analytics are finally catching up to the vision, letting everyday business users harness the power of data through easy-to-use tools and advanced automation.

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The New Age of Insurance
By
Hemant Elhence

Insurers have at their disposal incredible amounts of data, and powerful analytics can turn it into business intelligence better than traditional tools.

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Why Everyone Wins With IaaS
By
Bill Suneson

Insurers and their distribution partners must evolve and convert new customers where they already choose to spend their money, no matter where that is.

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football team in a huddle
There Is No 'I' in 'TEAM'
By
Tom Bobrowski

But there is an 'i' in 'WIN.' Let’s talk talent. Let’s talk football.

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Real Price of Current Economic Trends
By
Bill Walrath

Will consumers view the insurance industry as a dynamic, solution-driven partner in their life or as a static, same-as-always industry?

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Person sitting at a desk with a computer
5 Trends Driving Personalized Benefits
By
Michael de Waal

Personalized packages that support all aspects of an employee's physical and mental health are essential and now feasible with modern digital technology.

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Auto Insurance in the Hyperconnected World
By
Matteo Carbone

Telematics is becoming a necessary capability for dealing with the future of insurance, especially in auto, and capabilities will only grow from here. 

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Abstract blue whirl design
A Frenzy of Activity in Commercial Lines
By
Deb Smallwood

Research finds that insurers in small commercial lines are further along in their digital transformation journeys than their peers in mid/large commercial lines.

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graphic showing the internet of things
How IoT Shifts Insurance's Paradigm
By
Steve Hernandez

Traditional discussions of react, repair and replace are changing to predict, prevent and protect. Part of this transition has been supported by the IoT.

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five people around a computer at a desk
Identity Management: the Future of Marketing
By
Jeff Piotrowski

Identity management involves reconciling what you know about an individual with real-time behavioral data, specifically actions that signal purchasing intent. 

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Coping With Insider and Outsider Fraud
By
Kevin Mason
Antonio Trotta

Recent macroeconomic events involving supply chain slowdowns, flexible work arrangements and rising inflation have paved the way for a possible uptick in crime.

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Man at a table with money, a calculator, a computer, and papers
What to Do About Rising Inflation?
By
Bill Burns
Lauryn Kothavale

Property-casualty insurers should stress test their operations and consider ways to counter potential inflation impacts on both sides of their balance sheets.

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Tornado and lightning hitting a small village
Property Underwriting for Extreme Weather
By
Upendra Belhe
Dheeraj Pandey
Pushkar Bhattacharya

Insurers have massive databases from simulation models and satellites when it comes to weather and climate. The problem is figuring out how to use them to their full potential.

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Four people around a table in a meeting
How Cedents Can Win Reinsurance Race
By
Jerad Leigh

Here are three lessons from the most recent renewal cycles that can guide cedents looking to get the best result from their reinsurance placements.

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Woman looking at many papers on a desk
Leveraging Data Discovery Tools
By
Prashant Reddy

For insurers seeking to accelerate their analytical innovation cycles and move ideas “out of the lab,” data discovery tools such as External Data Platforms are vital.

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Person holding out hand to shake
Insureds Want More from Carrier Experiences
By
Eva Harris

A major survey of consumer attitudes toward insurers found them... indifferent. Indifferent is not negative. Indifferent can mean a chance for great opportunity.

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Five people at a desk on a computer
UBI Needs a Technology Leap
By
Marc Gordan

As much progress as the industry has seen in recent years, we can't categorize UBI participation as mainstream when only 22% of people reported being in a program.

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cloud
A Cloud Platform's Role in APIs
By
Ravi Krishnan

A well-managed, cloud-based API platform approach will remove many time-wasting, head-scratching moments.

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Low angle view of a tall building under sunlight
Business Formation in Insurance Soars
By
Alan Godfrey

Applications to establish businesses surged in 2021 in the insurance industry, driven by changes in behavior during the pandemic, and will likely stay strong. 

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Storm causing large waves
Another Big Hurricane Season Looms
By
Thomas Varney

The last six hurricane seasons have been characterized by above-average activity, and this trend is expected to continue in the 2022 Atlantic hurricane season.

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Fractals and geometric shapes in the light
The Challenge of Quantum Resilience
By
Vaibhav Uttekar

Quantum computing, in the wrong hands, could create a multitude of digital risks, including advanced cyberattacks -- a significant problem for the insurance industry.

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Fish swimming in the deep blue ocean showing an ecosystem
5 Key Questions for P&C Insurers
By
Laura Drabik

Policyholder needs are evolving fast—and so are the opportunities to leverage an endless stream of innovations by forming an insurtech ecosystem.   

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Green numbers showing cyber and a hacker entering the system
The Weak Point in Cyber Security
By
Joseph Carson

The best place to start is by securing a well-known defensive weak point: privileged access that has administrator-level powers.

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Two people shaking hands over a desk
How to Help Clients Release Trapped Liquidity
By
Stephen Roseman

With the heavy focus on premium costs, the market has overlooked the very real cost of foregone economic value caused by insurance collateral requirements. 

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Long empty road in between trees
On the Road to Personalized Insurance
By
Marty Ellingsworth

Most insurers are still spreadsheet-bound and, as a result, hard-pressed to make any progress outside of their spreadsheet environment.

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Insurers' Social Inflation Problem
By
Paul Mang

In the face of aggressive action by plaintiffs attorneys, the insurance industry is steadily losing a battle it hasn’t really begun to even engage in.

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an abstract image meant to represent digital transformation. It includes several blue triangles mixed with yellow and white shapes. The shapes are coming together to form peaks and valleys in a vast digital landscape t
Why Are We Still Talking About Digital Transformation?
By
Insurance Thought Leadership
ClarionDoor

We've been talking about the topic for many years now. Aren't we done yet? Can't we move on?  In fact, we are just about done -- almost all insurance operations have incorporated digital technology. So, yes, it's time to move on to the next stages of the industry's remake.

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Tress surrounding a view of the a city under a blue sky
Redefining Facultative Underwriting
By
Dave Rengachary

Why have reinsurers' facultative underwriters wait until an insurer has finished its process? Why not consult as experts across an ecosystem? 

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Person in a wheelchair on a laptop
Surging Need for Disability Insurance
By
Mike Brown

The pandemic heightened the country’s collective understanding that experiencing a disabling event is not a long shot by any means.

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Intersecting lines forming a vast network representing communication
The Latest Trends in Insurtech
By
Jeff Goldberg

While investment slowed in the early phases of the pandemic, it rebounded strongly in 2021: Levels during the first half equaled the total for all of 2020. 

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Ripple effect of purple raindrops
‘New Normal’ in P&C Operations
By
Travis MacMillian

There is no going back. Insurers must optimize operations for remote teams and supporting partners serving an increasingly diversified, and shifting, client base.

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Large cargo ship full of containers at nighttime
Shipping Industry Safety Keeps Improving
By
Rahul Khanna

But Russia’s invasion of Ukraine; the move to decarbonization; crew and port congestion challenges and other issues mean there is no room for complacency,

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Robot hand holding out a projected image of an AI brain
The Way to Address Climate Change
By
Guy Attar

Climate change is one of the most pressing issues in the insurance industry today, but forward-thinking insurers have found the way to combat it: AI. 

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Woman typing on a laptop
Tech Considerations in Insurance Divestitures
By
Mark DePhillips

While process improvements and innovations result from these spinoffs, they do not come without a host of technology challenges and considerations. 

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Multiple illuminated light bulbs hanging from a ceiling
"Intelligent Decision-Making" Is the Future
By
Stuart Rose

An increase in digitization, the rise of AI and better value-tracking methodologies have paved the way for more advanced technology like "intelligent decision-making."

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A graphic that depicts  a dock with two kyacks on it. The image is covered with light blue, dark blue and light green overlay and the majesco logo. The text reads 'a seven yuear itch: changes in Insurers' Strategic Priorities Defined by Three Digital Eras Over Seven Years'
A Seven Year Itch – Changes in Insurers’ Strategic Priorities Defined by Three Digital Eras Over Seven Years
By
ITL Partner: Majesco

Read Majesco's latest research to better understand the important changes in insurer's strategic priorities which are fueled by growing customer expectations and defined by three digital eras.

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House with lights on in a neighborhood
Will Insurtech Disrupt Homeowner Market?
By
Matteo Carbone

One insurtech has tried, but Hippo has burned through $628 million in cash and is spending more than $1.50 for every dollar of premium it is generating. 

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White windmill in a field overlooking a cliff
Relevance Requires a Focus on Sustainability
By
Jeff Fromm

With two-thirds of consumers reporting they base buying decisions on brand values, an increased focus on sustainability presents a huge opportunity for insurers. 

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Low-angle black and white photo of three tall buildings
What Are Insurers’ Top Talent Objectives?
By
Mark Breading

While talent challenges are nothing new to insurers, new research shows they are prioritizing talent strategies more than ever in the post-pandemic era.

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cloud computing data
API Gateways Secure the Enterprise
By
Ravi Krishnan

If we think of the insurance company as a home, it has similar types of vulnerabilities -- but smart use of APIs can cover them. 

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Trees and grassy field under a sunny sky
Insurers' Path to Net Zero
By
Heike Klappach
Adhiraj Maitra
Heloise Rossouw
Tony Rooke

Here is what insurers should be aiming to achieve ahead of the UN climate summit in November to support both their own and broader net zero emissions pledges.

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Low angle photo of a curving bridge at nighttime
Bridging Cultures: 5 Steps for D&I Success
By
Wendy Houser

A key to diversity and inclusion is having strong support from senior leadership. Another is naming a single leader to be responsible for the success of all your efforts.

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Coconut tree in front of dark clouds blowing in the wind
Weather Science Supercharges Solutions
By
Alan Demers
Stephen Applebaum

Technology and weather science have evolved to help warn of approaching events, giving advanced notice to people to alter course and relocate to safety.

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path
Distribution Management: A Path to Maturity
By
Denise Garth

Can insurers envision the opportunities clearly enough that they are motivated to switch gears and change something right now, and tomorrow, and the next day?

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Person holding a pen against a graph showing trends
Insurance Industry Trends in 2022
By
Tim Clark

A survey of hundreds of business leaders found 15% saying that moving to the cloud will be their biggest technology expense this year. 

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a background photo of computer hardware and a blue banner in front of it that reads "technology is the solution -- and the problem" in white lettering
Technology Is the Solution -- and the Problem

The assumption about technology is that progress comes fast: Because electrons move at the speed of light, changes driven by technology must, too. But that's often not the case. 

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5 Flaws of a Commoditized Sales Approach
By
Kevin Trokey

I am convinced that  "we're free" are the two most damaging words in a broker's vocabulary, yet we see and hear them all the time.

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Insurance on the Edge of Exciting
By
Bill Walrath

Here are three opportunities for our near future that will modernize, democratize and grow the industry for the next 100 years.

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Significant Shift in Purchases of Core Systems
By
Karen Furtado

The pandemic elevated the need for companies to provide digital experiences to customers and employees, such as real-time payments and virtual claims submissions.

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a picture of two hands one hand is giving a house key to the other hand. Underneath there are contracts, and cash. In the background there is a model house with white walls and a brown roof.
Homeowners, Renters Are Overlooking Risks
By
Jenny Naughton

A Chubb survey found that 44% of U.S. homeowners experienced internal water damage in their home in the past two years, up from 27% in 2020.

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Go Ahead, Let the Analysts Freak Out
By
Tom Bobrowski

Four lessons from Amazon's Web Services relevant to all of us driving innovation in the insurance enterprise.

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Getting Clients Ready for Tornado Season
By
Darren Wood

The 2022 tornado season is upon us, and it’s expected to be even busier than last year. So, policyholders need help.

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COVID Drives Tech in Workers' Comp
By
Shahin Hatamian

Workers’ compensation survey shows more payers are investing in electronic payment platforms and digital claims management tools.

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7 of the Wackiest Workplace Injuries
By
Matthew Elson

The majority of workplace injuries are slips, trips or falls, but there are many unexpected injuries, such as getting hit by lightning or falling overboard.

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The Next Evolution of Insurance
By
Ron Gura

Instead of simply selling consumers products, smart companies. including insurers, market themselves as companies to believe in and make part of one’s life.

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What Will the Next 10 Years Look Like?
By
Antoine de Langlois

With online-only companies becoming more popular and more desirable, they’re causing the entire industry to rethink how they’re going to stay relevant.

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The Return of In-Person Events
By
Matteo Carbone

With all the complex challenges and opportunities facing the industry, there is real benefit to meeting face to face.

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Four women in an office huddled around computers
Insurance Needs More Women in Leadership
By
Lindsey Davies

Organizations that focus on gender inclusion and prioritize the advancement of women report up to 61% higher revenue growth than other companies.

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The Risks of AI and Machine Learning
By
Anthony Habayeb

If the proper guardrails and governance are not put into place early, insurers could face legal, regulatory, reputational, operational and strategic consequences down the road.

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In Competition for Top Talent, Innovation Matters
By
Tom Warden

People want to do work that is interesting and purposeful. They value an organizational culture that places a premium on creativity, thought leadership and innovation.

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How to Preempt Disinformation
By
Vivek Wadhwa

Just as the U.S. spends hundreds of billions on warships and planes, it should invest in an information warfare machine focused on continually preempting disinformation.

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Top Brokers' Advantage
By
L.S. Ram

For brokerages that intend to participate in fast-emerging opportunities, the future is now. It’s time to carpe diem. 

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a banner that reads "winning the war for talent" it is white text on a blue background. The image is of several outlines of people connected by a network
Winning the War for Talent

Marie Carr, Amanda Davis, and Bhushan Sethi, along with moderator Paul Carroll, discuss creating a culture of innovation and how to attract new talent and motivate and upskill existing talent.

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How to Reduce Distracted Driving
By
Adam Pichon

Few drivers are aware that texting while traveling at 55mph is the equivalent of driving the length of a football field with your eyes closed.

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Time to Embrace AI in Climate Change Fight
By
Andrew Yeoman

We often think about climate change in the long term. It's easy to forget that we already live with the consequences of unchecked climate change today.

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travel
Lessons From Travel Insurance
By
Ryan Brubaker

When done correctly, technology is as transparent as it is critical. When implemented poorly, it's like begging your customers to look elsewhere for services.

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The Opportunity of a Lifetime
By
Bill Walrath

The insurers that will pave the road to the future will be those that figure out to seamlessly serve customers by matching each product to the right distribution channel.

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New Conclusions for P&C Insurers
By
Denise Garth

The customers want to drive. Are insurers prepared to thrive once we’ve handed them the keys?

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Ukraine Invasion's Potential Impacts
By
Anton Lavrenko

The invasion poses a complex threat to the operations of financial services companies and has enormous consequences for the financial markets in the short term. 

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Challenges, Opportunities for Family Offices
By
Cheryl Azar

Family offices face increasing threats to their assets, reputation and physical security, and the consequences can be severe if risk barriers are not built.

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Reinsurers Face New Challenges
By
Steven Kaye

Emerging risks affecting the reinsurance business present opportunities for analytics and predictive modeling.

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a photo of a castle on a hill nestled in between mountains covered in green trees
Outsourcing to the Sixth Century

A story about monks and nuns doing electronic piecework suggests just how far the gig economy can stretch, if we think about the issues creatively enough. 

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city
Excess & Surplus Lines Market Hardens Further
By
Brian Brown
Travis Grulkowski
Zach Ballweg

At this point, we believe that the hard U.S. E&S market will not end any time soon; however, some companies will struggle with prior year reserving issues.

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health
4 Steps to Support Patient Financial Health
By
Uzma Amin

Existing strategies addressing medical debt, such as stopping lawsuits or removing it from credit reports, are important but do little to actually prevent debt.

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A banner that reads "the future of work" with white text and blue background. There are four people sitting at a desk having a conversation.
The Future of Work

As employees start to return to work after two years of mostly working remotely, smart employers are rethinking just about all aspects of how work is done to get the best of both the home and office worlds.

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Can Insurers Use AI to Retain Staff?
By
Tom Warden

Technology can tip the scales back in favor of a healthy workforce, driving growth and innovation as well as preserving institutional knowledge.

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How You, Too, Could Afford to Buy Twitter

Insurers can create a better narrative for investors if they, like Musk, play offense, not just defense, on moving toward net-zero emissions of greenhouse gases. 

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AI, Cybersecurity and Insurance Risk
By
Antoine de Langlois

Having multiple reviewers with varied socioeconomic, ethical and individual backgrounds can lower the risks of biases being placed into AI programs.

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Biggest Operational Risks of 2022
By
Sandra King

Emerging threats are precursors to business crises, so all organizations should have an updated risk management plan to implement when these risks become a reality.

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Specialization: Agents' Vast Growth Opportunity
By
Joel Zwicker

There is a huge range of opportunities that are still untapped, just waiting for creative, research-driven, passionate agents to capitalize on.

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You Gotta Know Your Sales Numbers
By
Kevin Trokey

Too few are measuring the most important numbers of your business, so you're not in a position to make the proper adjustment as you work to grow.

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Why We Don't Say 'Committed Suicide'
By
Sally Spencer-Thomas

The litmus test for talking about suicide is to substitute the word "cancer" for the word "suicide" to see if the sentence still makes sense or if it has a negative connotation.

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How External Data Changes the Landscape
By
Dheeraj Pandey
Upendra Belhe

Many P&C carriers say they will become more data-driven, and many of them have tried -- but the results can be much better.

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Getting Strategic About Distribution
By
Jocelyn Getson

Putting the right product in the right place at the right time through embedded insurance has more potential than any other insurance innovation in recent memory.

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a photo of three sets of hands on a wooden table. Two people are holding smartphones and one is typing on a silver laptop. There are drawings of email symbols above all three sets of hands.
Is the Email Era Ending?

Email is based on an antiquated physical model (the inbox and outbox), and better ways of communicating -- even collaborating -- with customers are emerging.   

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P&C Agencies Are Ready to Break Out
By
Heather Turner

This year and beyond, agencies will fiercely focus on channel expansion and assess their current partnerships. Insurers must stay abreast of new partnership opportunities.

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Employee Benefits in the Time of COVID
By
Chuck Johnston

The pandemic has provided the sort of compelling event that is needed to propel employee benefits insurers to a digital transformation. 

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How to Use Social Media Data in Underwriting
By
Michael de Waal

Social media data provides insurers with an opportunity to gain insights into a customer's risk exposure in real time. But it comes with many challenges.

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Revolution? Not Yet. Evolution? You Bet.
By
Bill Walrath

In our fervor to embrace new insurtech companies, we may have missed the opportunity to learn from those incumbents that have seen the ups and downs.

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An Overlooked Target for Modernization
By
Kayvan Alikhani

Maintaining compliance requires manual, repetitive and error-prone processes, handled by small armies of well-compensated experts -- but many can be automated. 

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The Power of Ecosystem Transformation
By
Nag Vaidyanathan

The ecosystem model empowers technology departments by getting them closer to the end customers, positioning them as supporters of business strategy.

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It’s Time to Reimagine Digital Payments
By
Karen Furtado

The acceptance and delivery of payments must be in real time, and capabilities must let customers create tailored digital payment experiences that fit their needs best.

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How Automation Can Streamline Claims
By
Faheem Shakeel

Insurance claims software lets agencies reduce fraud, shorten the claims lifecycle, optimize costs, improve efficiency and a lot more.

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a photo of skyscrapers with a blue banner down the middle. There is an "ITL On Demand Logo" and text that reads "the new competitive landscape: panel discussion"
The New Competitive Landscape

ITL's latest On-Demand Webinar featuring Marie Carr, partner at PwC; Andrew Robinson, CEO at Skyward Specialty Insurance Group; and Andy Cohen, COO at Snapsheet; along with moderator Paul Carroll, editor-in-chief at Insurance Thought Leadership.

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Is Your Business Model Intentional?
By
Kevin Trokey

Many fall into the industry, find success, go out on their own, hire a couple of "accidental" team members and wake up one day with an accidental business.

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Is Insurtech a Superpower?
By
Matteo Carbone

Only if it's used right. Root is having problems, but Discovery Insure shows how telematics can make a profound difference. 

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3 Ways to Cut Defense Counsel Costs
By
Christian Dodd

Carriers can begin by simply challenging their outside counsel to deliver more value and then discussing how to get there together.

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The Power of Intelligent Automation
By
Hemant Elhence

The roots of intelligent automation remain firmly established in the information technology industry, yet its influence has branched to serve a wide range of businesses.

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3 Ways to Cut Time, Frustration, Cost in Accident Claims
By
Mubbin Rabbani

Embracing a digital approach reduces roadblocks to deliver exponential benefits for policyholders and your claims organization.

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3 Trends Driving Growth in Parametric Insurance
By
Adam Rimmer

Clients, brokers, insurers and investors have woken up to the possibilities of simpler, faster catastrophe insurance, and they are already experiencing the benefits.

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2022’s Top Trends for Property/Casualty
By
Stuart Rose

Efforts will include using technology to improve the ease of doing business for agents and implementing tools and applications to increase employee productivity. 

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When You Have Too Many Good Innovation Ideas
By
Chunka Mui

Here’s a four-step plan to initiate a systematic process to uncover, screen and scale the best ideas using an innovation portfolio approach.

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Time to Send Employees to Sleep?
By
Matthew Elson

Studies show that the quantity and quality of sleep have declined steadily, and sleep loss can make it more challenging to maintain focus and vigilance.

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Characteristics of an Effective Change Agent
By
Steve McOrmond

84% of executives agreed that innovation is critical to their growth strategy, but only 6% are satisfied with innovation performance.

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Is There Such a Thing as 'Positive Friction'?
By
Peter Hovard

Application forms that encourage fast thinking can lead to misdisclosure through careless mistakes, approximate answers and intuitive biases. Slowing the buyer down may help. 

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Gen Z and Millennials Make Bold Moves
By
Denise Garth

Consumer trends may cause you to rethink how your organization fits within other ecosystems that customers want and are willing to buy insurance from.

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Stocking Caps and Insurance
By
Tom Bobrowski

How Amazon’s approach to selling the former can help you move more of the latter.

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Underinsurance: A Call to Action for Agents
By
John Putnam

We need to start a discussion about underinsurance, especially after natural disasters, to determine if changes need to be made to better estimate replacement costs.

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The End of Monolithic IT Systems
By
Greg Murphy

Given the need for flexible and agile insurance product lines, the future of insurance lies in the adoption of SaaS systems.

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Data-Driven Transformation
By
Ravindra Salavi

Insurers have always been data-savvy, but they will have to move faster than ever to keep pace with competitors and other industries.

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property
Property Insurance Shopping Tumbles
By
Mark McElroy

Despite optimism at the outset of Q4 2021, property and auto insurance shopping trended below 2020 levels by year’s end, TransUnion finds. 

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3 Reasons for Insurtechs, Agents to Collaborate
By
Deb Franklin

Independent agents, in particular, have the human touch, industry knowledge and carrier access needed to build and retain customer relationships.

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Balancing Personalization and Automation
By
Megan Holstein

Seemingly impersonal digital transactions underscore the criticality of personalization. The key is to pinpoint the exact moment of need in the insurance buying and filing experience.

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10 Tips for Preventing Workplace Suicide
By
Sally Spencer-Thomas

Leaders can take bold and visible positions declaring suicide prevention and mental health promotion critical community concerns.

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The Importance of Algorithmic Fairness
By
Frank Schmid

Insurers have an opportunity to shape the discussion on algorithmic fairness by demonstrating awareness of potential societal implications.

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Why P&C Must Reinvent Itself Now
By
Denise Garth

While some may consider today's challenges translating to the worst of the times, this is the best of times for innovative-minded P&C companies.

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The Growing Threat of Cyber Attacks
By
Kimberly Patlis Walsh
Michael Gallagher

In the face of all the grim predictions, remember that myriad tools can protect businesses against and mitigate the impact of cyber-related events.

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A New Look at Strategic Initiatives
By
Mark Breading

Personal lines insurers will continue to advance their digital transformation strategies in 2022, albeit with a new lens and several shifts in priorities.

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The Buzzword of 2022 Is... PDAAS?
By
Upendra Belhe

The forward-thinking approach in the P&C market is to provide the required property data as a service (PDaaS) to carriers.

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Auto Claims and Collision Repair: The Great Reset
By
Vincent Romans
Stephen Applebaum

Barring another “black swan” event like the pandemic, the automotive ecosystem of 2030-2035 will be virtually unrecognizable from today.

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Cyber Risk and Insurance in 2022
By
Lynn Ambrose

The cyber risk landscape has always been in motion, but the rate of change has accelerated during the pandemic and will likely remain volatile.

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4 Strategies as Customer Behavior Changes
By
Jeff Piotrowski

In dynamic conditions like today's, strengthening existing relationships, elongating the customer lifecycle and focusing on the right prospects are all-important.

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Getting to the Next Level in IT Systems
By
Tim Van Ash

Even if legacy systems are occasionally updated, a completely new way of looking at the system as a whole is needed. This is where DevSecOps comes in.

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Women in Tech: Leveling the Playing Field
By
Elad Tsur

The gender gap is societally based, and change needs to happen at a core level. Not just with how men see women in the industry, but with how women see themselves.

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a hoodie by a computer with binary script behind it and the words cyber attack
Red Alert for Cyber Attacks

Russian hackers may retaliate against companies and countries that have aided Ukraine -- and the rest of us may get caught up in the wash. 

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4 P&C Mega Risks in 2022
By
Mike Chapman

These risks are moving the insurance market away from transactional coverage and more toward co-management of risk. 

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Opportunities in Group and Voluntary Benefits
By
Denise Garth

Group and voluntary insurers have a whole new challenge: How to create products that fit each unique life and then offer them where life happens — at work.

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Balance of Information Between Insurers, Consumers
By
Frank Schmid

Insurers are already familiar with adverse selection. Now, they are getting to grips with the new concept of inverse selection that arises with big data.

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Tips for the Hybrid Work World
By
Kevin Knopf

The following are important ways to reduce corporate risk and support employees in both remote and on-site environments. 

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A graphic reading "The Impact of Rising Inflation and Interest Rates on Insurance Profitability" with a background of a rising graph
The Impact of Rising Inflation and Interest Rates on Insurance Profitability

Insurance performance through inflation cycles. 

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How Are 2022 Strategic Initiatives Progressing?
By
Mark Breading

Commercial insurers will continue to advance with their transformation strategies in 2022. However, their focus will look a little different than it did a year ago.

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A Low-Tech Approach to Work Automation
By
Tom Bobrowski

Work automation is not about technology. It’s about process. A process that is best led by the line of business or function head and not corporate IT.

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Ukraine: How Exposed Are Insurers?
By
Michel Leonard

New political risk insurance losses in Ukraine due to Russia's invasion will likely be material but well within the ability of private carriers to perform on their obligations.

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OCR Plus AI Opens New Vistas
By
Michael de Waal

AI-powered optical character recognition lets insurers unlock vast troves of data and streamline all processes.

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Breakthrough Technologies for 2022

The two most immediately relevant are "the end of passwords" (yay!) and the growing availability of "synthetic" data to train AI in situations where there isn't enough real data available.

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A Patient-Centered Approach to Claims
By
Dwight Robertson

Properly applied, AI produces better medical outcomes, gets employees back to work faster, reduces litigation risk and lowers the costs associated with claims.

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Lemonade: No Sign of Disruption Yet
By
Matteo Carbone

For each dollar of premium, claims cost Lemonade 90 cents, marketing cost it 60 cents and other costs added 40 cents. Feel a little betrayed?

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How to Achieve Cyber Resilience
By
Rajeev Gupta

If an organization does not have a well-thought-out incident response plan with trusted and tested backups in place, a cyber attack can be devastating.

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6 Keys to Successful CRM Implementation
By
Faheem Shakeel

CRM software does not solely benefit relationships with customers. It also helps in communication and collaboration among various departments.

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Insurtech's Lasting Role in Insurance
By
David Fontain

Thousands of lines of insurance haven't been innovated in 30 years. With so much opportunity, it's time to think about insurtech as a permanent fixture in the larger ecosystem

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Setting Record Straight on Auto Claims Severity
By
John Kanet

While the assumption has been that higher repair costs for advanced driver assistance systems features offset ADAS loss-cost benefits, a new study finds significant benefits.

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cars
Auto Insurance in 2022: What to Expect
By
Rochelle Thielen

2022 will look a lot like the second half of 2021, but opportunities are emerging for auto insurers to differentiate themselves, especially through telematics. 

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a picture of a phone connecting to smart home features
Smart Homes Are Finally Getting Smarter

Apple, Google and Amazon just announced a new standard for communication for devices that could finally unleash the smart home's potential. 

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Getting WC and Long-Term Disability to Mesh
By
Heather Garbers

Employers need to build a better bridge between workers' comp and LTD to better manage the common ground between them – the employee’s health.

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data
Data Modernization Isn't One-Size-Fits-All
By
Vaibhav Uttekar

Large and small carriers, in most cases, have inherently different business processes, capabilities and priorities due to their variance in size.

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The Power of Low-Code Platforms
By
Vinayak Joglekar

Customers now expect exceptional service from all businesses, and low-code platforms hold great promise for businesses’ internal and external users alike.

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Resolving the Dilemma of Core Systems
By
Siddhartha Nigam

With time, the true cost of maintaining a legacy system and its entire ecosystem tilt in favor of an upgrade. The trick is to know when that time has arrived.

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building
A New Paradigm for Sourcing Capacity
By
Dogan Kaleli

Capacity-seekers and capacity-providers are starting to recognize the benefits of an organized digital marketplace with an efficient electronic infrastructure.

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digital
A Better Approach to Extended Warranties
By
Brad Hawkins

Field service management software can digitize steps of the warranty workflow to improve customer satisfaction and provide quality and convenience.

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Predictive Modeling’s New Mantra
By
David Zhu

With the power of predictive modeling and its resulting efficiencies, life insurers can simplify underwriting, reducing both time and complexity.

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a picture of the road with a text overlay that reads "post covid"
Riding the Post-Covid Wave

Home-based businesses exemplify the sort of opportunity that is arising as we start to come out of the latest wave of this awful pandemic and head toward a new normal. 

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reinsurance
Ready for New Accounting Standard?
By
Paul Sauve

IFRS 17 might be a major factor in insurers’ decisions on buying reinsurance, so it's important to understand key issues and start preparing. 

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innovation
Breaking Down Barriers to Innovation (Part 2)
By
Alan Demers
Stephen Applebaum

Insurtechs and carriers both need to take the time and make the effort to understand one another’s needs, capabilities, constraints and strategic objectives.

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auto
Car Prices Causing Turmoil for Insurers
By
Marty Ellingsworth

Used cars are suddenly worth more instead of less. So, for claims in progress, there's a significantly higher payout for fixing and replacing cars.

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technology
Learnings From Other Industries
By
Sundeep Mallu

The process for gathering enough data so machine learning can detect species in images is the same process for detecting fraud in the vehicle industry.

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money
NFTs Are Hot; Where Is the Insurance?
By
Michael Giusti

While there aren’t yet a slew of policies stepping into the breach to cover NFTs, a new class of policies will manage risk for this emerging market. 

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Benefits: Insurance's Latest Wild West
By
Denise Garth

Next-gen core platforms are going to rewrite group and voluntary benefits insurance because technology has advanced to the point where it can fill the gaps. 

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digital
3 Digital Customer Service Strategies for 2022
By
Grigor Kotzev

Policy Advice reports that 68% of young insurance agents think insurers' digital transformation is too slow, and 88% of consumers demand more personalized products.

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Insurance Defense Firms Have a Problem
By
Cain Elliott

Many firms have pursued digital transformation yet found little relief. The reason is that most legal software vendors don’t understand how insurance defense firms work.

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a graphic that reads "proactively identify and mitigate emerging fraud"
Use Halo & AI For Claims Processing to Proactively Identify and Mitigate Emerging Fraud
By
Daisy Intelligence

Daisy AI solutions recommend step-by-step implementation of Halo Effects into your fraud detection, claims management and underwriting processes, including useful examples that can be put into practice

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A Smart Path to Optimizing IT Costs
A Smart Path to Optimizing IT Costs

Paul Carroll sits down with Jim Duggan, vice president, client engagement, global service delivery, at Rimini Street, and Anne Plese, Rimini Street's senior director of product marketing. They discuss how to optimize IT costs. 

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climate
Navigating Climate Risks and Opportunities
By
Tim Antonelli
Adhiraj Maitra

On the journey to net zero, (re)insurers have an opportunity to lead on key issues and strengthen their position in the marketplace,

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building
5 Must-Haves in Agency Management Systems
By
Faheem Shakeel

The presence of a host of insurance management systems in the market does not make it easy to pick the one that is right for your agency.

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a photo of Ron Rock and a blue graident reading "insurtech ohio spotlight with ron rock"
InsurTech Ohio Spotlight with Ron Rock
By
JobsOhio

Ron Rock discusses how the insurance industry is rapidly evolving, and the importance of recruiting and retaining top software and programming talent. 

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sixthings
Understanding Grief and Suicide Bereavement
By
Sally Spencer-Thomas

While grief is common and normal, there is no “normal” amount of time to experience it.

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World
World in Flux: Can Insurance Fill the Gap in 2022?
By
Denise Garth

The level of change has never been greater, and insurance’s opportunities have never been more numerous.

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sixthings
Applying Cyber Lessons to Regulating AI
By
Jillian Froment

As we formulate a path toward regulating AI innovation appropriately, we can look to the work regulators accomplished regarding cybersecurity.

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technology
A Whole New Category of Risk
By
Andrew Bate

Entrepreneurs are so active, whether on their own or within marketplaces such as Uber and Airbnb, that there is a whole new category of risk. 

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a computer showing a stock's value over a period of time it starts off strong but then decreases as time progresses
What Happened to the Insurtech Revolution?

Don't look now, but some of the big insurtech names -- Lemonade, Hippo, Oscar, Root and Metromile -- are having a rough go of it. 

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data
Conversational Data: A Fight for the Future
By
Ujjval Patel

Carriers have started to unlock the power of conversational data, mostly through chatbots, but often fail to follow three key principles during the transition. 

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Customer experience
Improving Customer Experience In 2022
By
David Buckley

Far too little time and resources are spent understanding a customer’s buying journey or their communications preferences. This represents a massive opportunity.

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parametric
Best of Both: Bundling Parametric, Indemnity
By
Henry Gale

Parametric insurance is often bought as a complement to indemnity insurance, but newly announced hybrid, parametric/indemnity products will launch in 2022.

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data
What Big Tech Can Do for Insurance
By
Greg Murphy

Google, Amazon, Walmart… tech powerhouses are moving into the insurance industry, for better or for worse.

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p&c
5 Predictions for P&C in 2022
By
Deb Smallwood
Mark Breading

The insurance industry faced a wake-up call when the pandemic exposed just how unprepared insurers’ digital capabilities were in a crisis.

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Trends
Insurance Technology: 20 Trends for 2022
By
Michael de Waal

Here are the insurance technology trends, such as automated underwriting and virtual assistants, that will shape our industry in 2022.

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Agents
Wanted: Courageous Change Agents
By
Steve McOrmond

Insurers need to embolden change agents and embed courage into their culture so it permeates every level of the organization from top to bottom.

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A graphic reading "new majesco research: your insurance customers - a crystal ball of big changes in a small window of time. Download now."
Game-Changing Trends in 2022 for the Future of Insurance
By
ITL Partner: Majesco

Read this report to better understand the recent changes in customer behaviors and expectations and how new capabilities and technology can make emerging opportunities become a reality.

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The Need to Offer Better Perinatal Plans
The Need to Offer Better Perinatal Plans
By
Calvin Beyer
Jenny Morrow

Comprehensive perinatal education helps employers address at least five related opportunities.

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Key to Competitive Carrier Strategies
By
Marie Carr

Carriers that continue to work from vague three- to five-year timelines will lose market share and perhaps wind up as someone else’s acquisition.

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Top 2022 Global Business Risks
By
Rani Christie

Cyber perils worry companies even more than business and supply chain disruption, natural disasters or the Covid-19 pandemic.

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sixthings
Six Things: January 18th, 2022
By
Insurance Thought Leadership

The Genomics Revolution in Life and Health. Plus, top 5 P&C insurance trends in 2022; keeping the human element in AI; the evolution of leadership intelligence; and more.

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sixthings
The Genomics Revolution in Life and Health
By
Paul Carroll

What if life insurers could help all policyholders with cancer live at least two years longer than they would have otherwise?

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20 Insurance Issues to Watch in 2022
By
Kimberly George
Mark Walls

High-impact issues relating to workers’ comp, healthcare and risk management need more attention.

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Top 5 P&C Insurance Trends in 2022
By
Susanna Gotsch

The trends stem from a changed work landscape, expanded use of ADAS, climate change, new customer expectations and complexity.

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The Evolution of Leadership Intelligence
By
Christopher Linke

Meeting the high demand for effective leadership requires a special type of intelligence, one that has evolved far beyond traditional IQ.

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Going Beyond Incremental Transformation in Insurance
By
Shantanu Tewari

Most transformation programs include a focus on efficiency or process improvement. All of this progress proves incremental, at best.

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Genomics Revolution in Life Insurance
By
Paul Carroll

A conversation with Greig Woodring on how life insurers can use genomics to help clients make remarkable strides, especially against cancer.

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Educating Owners on New Risks
By
Steve Prymas

Only 22% of SME owners and founders have read and understood all their policies. 29% let their insurance auto-renew without changes.

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Keeping Human Element in AI
By
Tom Warden

We all have a responsibility to see that AI is done well, that it has a humanizing influence, not a dehumanizing one.

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Six Things: January 11, 2021
By
Insurance Thought Leadership

How Important Is the Human Touch Really? Plus, consumers wary of AI-driven insurance; commercial insurers shift tech priorities; 3 key themes for check-ins with clients and more.

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ITL FOCUS: Parametric Insurance
By
Insurance Thought Leadership

"By having a simple yes/no metric, such as a temperature that rises above a certain level or drops below a specified level for an agreed-upon amount of time, parametric insurance removes the need to have an adjuster go into the field..."

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An Interview with Henry Gale
By
Insurance Thought Leadership

As part of this month’s ITL Focus on parametric insurance, we spoke with Henry Gale, parametric insurance research lead at Instech London, on the prospects for this increasingly popular approach to insurance.

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How Important Is the Human Touch Really?
By
Paul Carroll

There's a division of opinion. Is the human touch overrated: Do customers want to serve themselves online? Or are they demanding human attention when they buy policies and file claims?

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Consumers Wary of AI-Driven Insurance
By
Pat Howard

83% of consumers wouldn’t feel comfortable if their home, auto, or renters insurance claim was reviewed exclusively by artificial intelligence.

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Human Touch: How Crucial Is It Really?
By
Jeff Kroeger

According to Gartner Predicts, today’s customers manage 85% of the relationship with an enterprise without interacting with a human.

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Tech Is Changing in Personal Lines
By
Heather Turner

Insurers currently favor digital capabilities that replace face-to-face interactions – continuing a trend that emerged early in the pandemic.

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Hospitality Industry Faces New Risks
By
Mark Lee

Keeping hotel guests and restaurant and bar patrons safe is just one part of how the hospitality industry can move toward full recovery.

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Ready...Set...Grow!
By
Intellect SEEC
Insurance Thought Leadership

In this webinar, ITL Editor-in-Chief Paul Carroll sits down with Jim McKenney, chief strategy officer and products business head at Intellect SEEC, and Sandeep Tandon, CTO of Intellect SEEC.

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What Is 988? Future of Crisis Services
By
Sally Spencer-Thomas

There will soon be a three-digit hotline for mental health emergencies -- 988 -- that will greatly simplify and improve assistance.

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Commercial Insurers Shift Tech Priorities
By
Heather Turner

13 “transformational” technologies, working with foundational technologies, are moving the industry into the new digital-connected era.

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Six Things: January 4, 2022
By
Insurance Thought Leadership

The Future of Work. Plus, 2022 resolutions to foster innovation; building a digital field of dreams; 3 keys to enhancing the customer experience; and more.

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3 Key Themes for Check-ins With Clients
By
Peter McMurtrie

A national survey finds business owners want easy claims processes, need help with risk management and value guidance from agents.

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How Fort Worth Drove Down WC Costs...
By
Scott Roloff
Bill McCallum
Jody Moses
Mark Barta

... while improving care for employees. The secret? The city sent them to the best doctors.

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The Future of Work
By
Paul Carroll

Someone interrupted at work, even briefly, typically needs 15 minutes to refocus. Now is the time to redesign work to filter out those interruptions.

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2022 Resolutions to Foster Innovation
By
Stephen Applebaum
Alan Demers

Here are our top wishes for 2022 that will alleviate barriers to innovation and adoption and foster breakthroughs.

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SAAS 3.0: Smarter, Faster, Better
By
Ravi Krishnan

SaaS 3.0 is all about precision in what is used, what is stored and how it is managed. This precision will give insurers real competitive advantage.

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3 Keys to Enhancing Customer Experience
By
Cesar Soliman
Himadri Sarkar

"We all know the experience of giving our information again and again at different stages of one call to one organization."

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Insurtech Trends for 2022
By
Onno Bloemers
Jochem Davids
Robert Witteveen

We’re well past simplistic disruptive thinking, where startups would present themselves as the Uber of X.

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Bright Prospects for 2022

An Aon survey found 70% of agents expect solid business growth this year, while nearly 20% expect that growth to be "off the charts."

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Municipal Bonds: 4 Opportunities
By
Michael R. Gibbons
Kevin Antaya

Pockets of the municipal market may offer relative value in a market where value can be hard to find.

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Let the Games Begin! Customers Love Them
By
Michael de Waal

How insurers can use gamification to bolster customer experience, keep and win new clients with external and intrinsic motivation.

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A New Year's Resolution for the Industry
By
Paul Carroll

The industry has a great story to tell, and we'll tell it better if we strip out the over-the-top language in the New Year.

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Six Things: December 21, 2021
By
Insurance Thought Leadership

The real threat to auto insurers. Plus, managing new age construction risks; the opportunity in ecosystems; emerging risks with long tails; and more.

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Moving From Legacy Systems to the Cloud
By
Tracy Banderob

Organizations gloss over culture change, but it is critical for any modernization, migration or digital transformation project.

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Does P&C's Future Lie in Datasets?
By
Greg Murphy

Datasets originating from third-party providers could enrich the insights insurers desperately need to offer accurate and timely quotes to clients.

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The Real Threat to Auto Insurers
By
Paul Carroll

Auto makers have repeatedly tried to capture more of the downstream revenue related to car sales and are now taking dead aim at insurance.

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Managing New Age of Construction Risks
By
Michael Pignataro

The global construction market is set for a sustained period of strong growth post-COVID-19, with radical changes in design, materials and processes.

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Six Things | December 14, 2021
By
Insurance Thought Leadership

A Wake-Up Call on Claims. Plus, employer trends shaping workplace; the future of the independent agent; what to understand about Gen Z; and more.

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A Wake-Up Call on Claims
By
Paul Carroll

"The industry is lagging far behind financial services and utilities providers when it comes to the digital customer experience," J.D. Power finds.

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What to Understand About Gen Z
By
Stephen Boucher

Generation Z's appetite for personalized, digital-first experiences can unlock new revenue opportunities, both now and in the future.

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Sponsored
The Virtual Insurance Agent
By
Insurance Thought Leadership
Creative Virtual

In this whitepaper, we explore how conversational AI can create a better customer experience, improve agent productivity, reduce contact center traffic, and more.

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The Future of the Independent Agent
By
Kaitlyn Taylor

The COVID-19 pandemic changed how we sell insurance and rewrote the role of the independent agent forever.

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Six Things |December 7, 2021
By
Insurance Thought Leadership

IoT comes into focus. Plus, dramatic shift in underwriting ahead; premature failure in CPVC pipes; 5 trends to watch in commercial auto; and more.

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Employer Trends Shaping Workplace
By
Kimberly George
Mark Walls

If the pandemic has proven the need for anything, it is flexible and hybrid work environments.

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IoT Comes Into Focus
By
Paul Carroll

A new report offers sharp insights into how the IoT will develop from here and into how insurers should adjust as they try to use it in products and services.

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How to Work With Insurtechs
By
Rick Bushell

The key to success is to remember that an insurer will be co-developing a solution with the startup; transparency is a must.

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Simulator Gamifies Underwriter Training
By
Huw Newton-Hill

An “underwriter simulator” program of gamified learning and 3D interactive scenarios redefines what's possible for workforce training.

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Dramatic Shift in Underwriting Ahead
By
Denise Garth

With the world changing, commercial underwriting is going to be called on to minimize the impact of complex risk on an ever-riskier world.

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Six Things | November 30th, 2021
By
Insurance Thought Leadership

In this week's Six Things Paul Carroll discusses, Time to Get Rid of the IT Department? Plus, how to transform claims experience; how to transform product creation; and more.

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Time to Get Rid of the IT Department?
By
Paul Carroll

It's time to integrate IT with front-line operations so a combination of business people and programmers can innovate in ways that matter most to customers.

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5 Questions for Matteo Carbone on Smart Homes
By
Insurance Thought Leadership
Matteo Carbone

As part of this month’s ITL Focus on smart homes, we spoke with Matteo Carbone, the founder and director of the IoT Insurance Observatory, about how far the technology and adoption have progressed and where the market goes from here.

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Six Things Newsletter | November 23, 2021
By
Insurance Thought Leadership

In this week's Six Things Paul Carroll discusses, do you need a ‘Digital Twin’? Plus, the future of insurance is preventive; digital distribution with a personal touch; navigating the vaccine mandate; and more.

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Buckle Up for Telematics 2.0
By
Stephen Applebaum
Alan Demers

For as much coverage as telematics has received for decades, its impact is just beginning to be understood.

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Do You Need a 'Digital Twin'?
By
Paul Carroll

"Digital twins" can allow companies to simulate strategies before implementing them -- but can be misleading if not monitored carefully.

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Blue background with white text of webinar soft landing, headwinds and rebound image. A conversation with Dr. Michel Leonard and Paul Carroll.
Soft Landing, Headwinds and Rebound: A Conversation with Dr. Michel Leonard and Paul Carroll
By
Insurance Thought Leadership

A discussion on the Triple-I’s latest Insurance Economics Outlook for Q4 2021 focusing on this year’s unusually wide range of growth and inflation forecasts and key performance indicators for the P&C industry in 2021.

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Six Things | November 16th, 2021
By
Insurance Thought Leadership

This week, Paul Carroll explores the great unbundling. Plus, navigating the future of risk management; when captive agents go independent; the importance of explainable AI; and more.

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The Great Unbundling
By
Paul Carroll

GE's announcement that it is splitting into three parts underscores a theme we've been sounding at ITL for years now: that the future belongs to ecosystems.

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Creating Room for Innovation
By
Insurance Thought Leadership
Rimini Street

In this webinar, ITL Editor-in-Chief Paul Carroll interviews Anne Plese, Senior Director of Product Marketing at Rimini Street, and James Maudslay, global director of insurance at Equinix on how operational efficiency can create the room for innovation.

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Global Insurance Forum Experts Series
By
Insurance Thought Leadership
International Insurance Society

Over this six-part series, hear from industry leaders about building an innovation culture, leveraging data for success, and more.

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After Finding Success in Ohio, Beam Dental is All Smiles
By
JobsOhio

Beam Dental, an innovative insurtech business, was growing. With the help of JobsOhio, Beam Dental moved to Ohio and found the perfect market for a growing startup.

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Navigating the Future of Risk Management
By
Kimberly George
Mark Walls

Risk management teams face difficulties within the insurance marketplace, emerging risks and business challenges.

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Six Things | November 9th, 2021
By
Insurance Thought Leadership

In this week's Six Things, Paul Carroll discusses new thinking on driverless vehicles. Plus, the need for scalable response teams; how automation adds to the need for humans; and more.

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New Thinking on Driverless Vehicles
By
Paul Carroll

AVs are not where many of us expected two or three years ago that they'd be by now -- and are heading in a surprising direction.

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ITL FOCUS: Telematics
By
Insurance Thought Leadership

"I often tell people that my favorite line from my Silicon Valley days is, “Never confuse a clear view with a short distance” — and I surely made that mistake with telematics..."

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Beware the Metaverse
By
Paul Carroll

The vision is a fever dream for gamers who'd love to immerse themselves in their online worlds and not have to worry about the messy details of physical existence.

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Six Things | October 26, 2021
By
Insurance Thought Leadership

In this week's Six Things, Paul Carroll discusses the supply chain fiasco. Plus, insurtech is much more than just hype; the future of digital claims; innovation at the point of the customer; and more.

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The Supply Chain Fiasco
By
Paul Carroll

The supply chain fiasco will run deep into next year, impeding almost every sort of business across the globe and requiring agility by those that insure them.

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Six Things Newsletter | October 19, 2021
By
Insurance Thought Leadership

In this week's Six Things, Paul Carroll sees more weather disasters on the horizon. Plus, the defining factor in underwriting success; how to avoid major E&O claims; why nonprofits can't ignore risk; and more.

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More Weather Disasters on the Horizon
By
Paul Carroll

Forecasts for the coming winter are looking rough, especially because they build on the tough weather we've already seen this year.

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Six Things Newsletter | October 12, 2021
By
Insurance Thought Leadership

In this week's Six Things, Paul Carroll highlights a heyday for independent agents. Plus, striking the perfect balance on AI; the case for cloud computing; why insurers will turn to sonic branding; and more.

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A Heyday for Independent Agents
By
Paul Carroll

"The growth and success of independent agent distribution—not direct marketing—has been the single most important trend over the past decade."

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6 Questions For Christopher McDaniel
By
Insurance Thought Leadership

As part of this month’s ITL FOCUS on catastrophic weather, we spoke with Christopher McDaniel of the Catastrophe Resiliency Council

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Six Things Newsletter | October 5, 2021
By
Insurance Thought Leadership

This week, Paul Carroll recaps the 2021 Global Insurance Forum. Plus, future of work and collaboration; state of the insurance marketplace; underwriting in the digital age; and more.

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Powering the Recovery
By
Paul Carroll

Insights from the Global Insurance Forum, held by the International Insurance Society. 

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Blockchain: The Next Big Thing
By
Robin Westcott

Blockchain technology has game-changing implications for data sharing and how we underwrite, determine loss-costs and more.

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A Behavioral Science Scandal
By
Paul Carroll

A much-cited claim about how behavioral science can guide insurance has been exposed as based on manufactured data.

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Six Things Newsletter | August 24, 2021
By
Insurance Thought Leadership

In this week's Six Things, Paul Carroll highlights what AI doesn't do. Plus, how to improve the customer experience; the evolution of frictionless payments; underwriting small business post-COVID; and more.

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When AI Doesn't Work
By
Paul Carroll

To keep us from getting carried away, it's good to look from time to time at the failures of AI to live up to the projections -- and COVID is a prime example.

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What Amazon's Insurance Play Means
By
Paul Carroll

It's easy to imagine Amazon expanding beyond product liability and into other types of insurance for small businesses. For a lot of small businesses.

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Budweiser's Intriguing Stunt
By
Paul Carroll

Budweiser's plan to offer "barbeque insurance" raises intriguing possibilities for "embedded insurance" and for the use of APIs to build ecosystems.

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A Conversation on Workers' Comp
By
Insurance Thought Leadership

We sat down with two of ITL's thought leaders, Kimberly George and Mark Walls, to explore the new world of workers' comp.

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ITL FOCUS: Workers' Compensation
By
Insurance Thought Leadership

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

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A Price Tag on Climate Change
By
Paul Carroll

Climate change will expand beyond a cause and become a calculation when we can quantify the effects and the costs of mitigating them -- which may be starting.

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Six Things Newsletter | April 20, 2021
By
Insurance Thought Leadership

In this week's Six Things, Paul Carroll explores the implications of AI-based transcription on the issue of too many meetings. Plus, how insurers can step up on climate change; solving life insurance coverage gap; how AI is moving distribution forward; and more.

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Six Things Newsletter | April 13, 2021
By
Insurance Thought Leadership

In this week's Six Things, Paul Carroll explains how Microsoft just raised the bar. Plus, the future of AI in insurance; 10 ways to prepare for the hard market; the key to the future of mobility; and more.

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Microsoft Just Raised the Bar
By
Paul Carroll

As Big Tech continues to set the rules on customer experience, Microsoft just put another big item on insurers' technology to-do list: speech recognition.

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Six Things Newsletter | March 2, 2021
By
Insurance Thought Leadership

In this week's Six Things, Paul Carroll considers the breakthrough technologies of 2021. Plus, pressure to innovate shifts priorities; how AI will define insurance workforce; 7 ways to innovate with purpose; and more.

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The Intersection of IoT and Ecosystems
By
Matteo Carbone

Insurers can build a sort of digital twin of the customer, then tailor their offerings and improve the customer experience.

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Six Things Newsletter | February 9, 2021
By
Insurance Thought Leadership

In this week's Six Things, Paul Carroll tackles the insurance industry's archaic and often downright unfriendly language. Plus, the next wave of insurtech; insurance 2030: implications for today; increasing regulation on climate change; and more.

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Let's Watch Our Language
By
Paul Carroll

How can we reinvent the customer experience when insurance's insular language limits our ability to entertain outside perspectives?

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Accelerating Into 2021
By
Paul Carroll

While the pandemic upended 2020, the insurance industry can now build on its digitization efforts to greatly accelerate innovation in 2021.

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Six Things Newsletter | December 1, 2020
By
Insurance Thought Leadership

In this week's Six Things, Paul Carroll ponders who is liable when a driverless car crashes. Plus, COVID-19 is no black swan; advice for early-stage startups on pricing; how AI transforms risk engineering; and more.

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Who Is Liable When a Driverless Car Crashes?
By
Paul Carroll

How should insurers think about the liability for AVs? Using history as a guide, it's possible to make reasonable guesses at some of the answers.

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2021's Key Technology Trends
By
Paul Carroll

While the pandemic has accelerated the world's move toward digital, this list of trends explains what comes next.

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Six Things Newsletter | November 3, 2020
By
Insurance Thought Leadership

In this week's Six Things, Paul Carroll shares his thoughts on a new push for autonomous vehicles. Plus, property claims and innovation, driving into the future of telematics, the state of the commercial insurance market, and more.

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Six Things Newsletter | October 26, 2020
By
Insurance Thought Leadership

In this week's Six Things, Paul Carroll asks - where are all those benefits promised by AI? Plus, how to pursue innovation in a crisis; speeding innovation in life insurance; a future-proof operating model; and more.

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3 Tips for Increasing Customer Engagement
By
Insurance Thought Leadership

How to attract and service customers 100% digitally (during and after the pandemic)

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Six Things Newsletter | September 29, 2020
By
Insurance Thought Leadership

In this week's Six Things, Covid and 'the Great Reset.' Plus, where blockchain shines right now; reflections on insurtech, pandemic; commercial claims journey with AI; and more.

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COVID and 'the Great Reset'
By
Paul Carroll

Insurers must quickly figure out what the world of work and home life will look like after the universe resets so they can start preparing their businesses.

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Six Things Newsletter | September 15, 2020
By
Insurance Thought Leadership

In this week's Six Things, 'Fake News' reaches risk management. Plus, creating the future of distribution; how to evaluate AI solutions; you can still have personal interactions; what my $18,289 medical bill says; and more.

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Six Things Newsletter | September 8, 2020
By
Insurance Thought Leadership

An Early Taste of Climate Change Disrupting Insurance. Plus, how 'explainable AI' changes the game; the future isn't just for insurtech; 'virtualizing' your customer service; COVID-19 and need for analytical insurers; and more.

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An Early Taste of Climate Change Disrupting Insurance
By
Paul Carroll

California, the bellwether for so many things in the U.S., is in the lead on this insurance issue, with its wildfires showing how very complicated it will be.

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Six Things Newsletter | August Highlights
By
Insurance Thought Leadership

August was about COVID and innovation. Plus, why work from home threatens innovation, how insurers are applying AI, 5 hurdles to insurtech success, and more.

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Six Things Newsletter | August 25, 2020
By
Insurance Thought Leadership

In this week's Six Things, Paul Carroll takes a look at Elon Musk and Your Feedback Loop. Plus, the 'Law of Computability' powers the bionic era, COVID-19: technology, investment, innovation, 3 'must-have' digital investments, graph theory, network analysis aid actuaries, and more.

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Are Sharknados Next?
By
Paul Carroll

What's next? Sharknados? And what, if anything, can we do?

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The Silos Are Coming Down
By
Paul Carroll

Walmart's acknowledgment that it is establishing a health insurance agency shows that traditional barriers are breaking down. Insurers must prepare.

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Cyber Risk Impact of Working From Home
By
CyberCube (sponsored content)

Organizations should be checking to ensure that new modes of work aren't compromising cyber security.

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What Happens When Cameras Are Everywhere?
By
Paul Carroll

As we've seen with all the recent videos involving police and protesters, cameras are everywhere -- and the spread is just beginning. There will be major implications for insurers.

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COVID-19: 'The End of the Beginning'?
By
Paul Carroll

We seem to be moving into a new phase of the pandemic, in which the economy will reopen in fits and starts, and insurers will need to be unusually agile.

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COVID-19 Will Put 'Tele' in a Lot More Than 'Medicine'
By
Paul Carroll

Telemedicine has dominated the "tele-" discussion for good reason, but there are loads of opportunities for remote management of claims, sales and even property inspections.

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'Smart Homes'? Not Just Yet
By
Paul Carroll

After years of asking, I finally have an answer about the economic argument for "smart homes" -- just not the answer I wanted.

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ITL Video Series
By
Insurance Thought Leadership

ITL is planning to release a collection of on-demand videos which will focus on timely topics and consist of 4-6 webinars promoted and released over the course of 8 weeks.

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Rethinking Risk Management in a COVID-19 World
By
Paul Carroll

The "Future of Risk" conference, held by The Institutes, hit some risk-management themes that I think will be key as we all prepare for the new normal. 

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Time to Put 'Leader' Back in 'Thought Leadership'
By
Paul Carroll

More than 1 million people list "thought leader" on their LinkedIn profiles. So many thoughts! So much leadership.

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Looking Back at 2019
By
Paul Carroll

Two main themes emerged this year: the need to focus more on resiliency and the industry's two-steps-forward-one-step-backward approach to innovation. 

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When Innovation Efforts Go Wrong
By
Paul Carroll

It's worth stepping back from time to time and realizing that every project is a bet, and that not every bet pays off, no matter who you are. 

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