This latest eBook from ITL Partner, OneShield, illustrates the benefits of cloud adoption and the innovative initiatives it enables.

With change as the only constant, what should CEOs prioritize in 2023? Oliver Wyman shares 10 actions CEOs should take to Reinvent Insurance and fuel growth in 2023.

Majesco’s new research provides insurers a growth roadmap to meet SMB expectations and needs with new products, services, and channels.

As customisation and embedded services shape a new era for insurance, companies in Ohio are looking to build partnerships like never before. JobsOhio’s Ron Rock spoke to four of them.

Watch OneShield's panel of industry experts for a dynamic discussion of ways to enhance your advisory role, reduce risk in your portfolio and address inflationary economic conditions with a greater understanding of the commercial properties you insure.

The problem arises when post-catastrophe analyses are reviewed, adjusted and documented, only to be tucked away without any changes being implemented.

Intelligent Document Processing can record information from every channel and standardize it seamlessly, creating a much-needed layer of centralization.

AI has the potential to revolutionize the claims process by reducing costs, increasing efficiency and improving accuracy.

Before any operation can set realistic KPIs that resonate with employees and customers, there are three safety checks that position it for success. 

Savvy insurtechs are recognizing that agents and brokers are a dynamic part of the market ecosystem--but there's still considerable room to improve.

Generative AI third wave tools portend to expand creativity and eventually, to enhance predictive modelling. The implications of this paradigm shift on financial services, moving from a algorithmic to a data driven approach, have the potential to turbocharge service providers’ ability to provide trusted advice and planning on the full range of financial services.

Exceptional product designers harness emotions that serve as the basis for purchase decisions. What if insurance specialists were included in this process?

The insurance industry is at a crossroads, and ecosystem enablement and new business models are no longer a choice but an imperative.

Insurers will be relied on to help clients identify and alleviate risks, particularly those caused by climate, and other environmental and social factors.

AI-based data governance solutions let financial firms benefit from powerful deep learning technology that improves data access and activity governance.

In today’s digital-first economy, insurers need to innovate their payout processes to offer their customers speed, convenience and flexibility.

Participation in a group captive can help companies save on insurance costs and provide access to extensive risk management resources, including industry-specific expertise.

Despite the severity of the problem, agent gaming has been difficult to detect and mitigate. Fortunately, insurers have new technology that can help them.

The combination of natural language processing and predictive analytics offers game-changing capabilities with respect to claims management.

The best place to look for innovation is in the quality of decisions being made. Here are three ways you should evaluate your performance.

Root has backed away from its plans for telematics -- and suffered mightily -- while Progress shows how much benefit there can be, when done right. 

Aerial imagery can help insurers underwrite competitively in a world dominated by unpredictable and destructive weather patterns.

Insurers that move swiftly and wisely to use the metaverse can enhance customer engagement and create new revenue streams.

An Interview with Dr. Michel Leonard, the chief economist and data scientist at the Triple-I, the Insurance Information Institute.

Some insurtechs will struggle, and there will even be some fatalities, but most are making the necessary adjustments and operating successfully.

Digital twins help insurers leverage high-quality data to counter unpredictable weather conditions caused by climate change.

AI doesn't help much if it just tells you a customer is likely to leave. It has to be able to explain why, so you have a chance to fix the issue.

The "customer-centric" concept isn't wrong, but anything “centric” requires a balance. Has the pendulum swung past the point of effectiveness? 

Anger over social inequality and the cost of living, among other factors, is expected to fuel strikes, riots and civil commotion around the world.

Automation has already been widely accepted by the banking and financial industries. It is high time for insurers to adopt RPA.

With climate change bringing unpredictable and damaging weather patterns, AI can assist insurers as they navigate the ever-evolving threat landscape.

Bond execution still involves antiquated technology like typewriters and fax machines. It’s time to catch up, including with blockchain. 

The future is multichannel. Are you? OZ Global Insurance Practice President Mark Smith provides insurers actionable guidance to navigate the CX cutting-edge.

Laws against using forced labor is creating risks for importers without complete visibility down their supply chains—while presenting an opportunity to insurers.

The industry should come together to conduct a wide-scale campaign to improve its reputation. The campaign would work. It has truth on its side. 

Although few seem to have noticed, rising costs on catastrophic workers’ compensation injury claims are creating never-seen-before levels of severity.

The right technology can facilitate real-time sharing of information, bringing together employees of all stripes and driving crucial collaboration.

The next generation of insurers must look beyond traditional attributes and embrace new forms of data and analytics, including contextual, behavioral and motivational data.

In developing technology solutions, one of the most overlooked and critical elements of delivering value to end users is empathy -- truly understanding their pain points. 

Employers are more aware than ever that employee caregivers represent a large portion of their workforce and require more assistance to stay on the job.

An effective tech leader has experience in insurance systems and processes but also understands organizations and the need to focus on efficiencies.

Let's take a look at the current state of insurtech to see why you should focus your innovation efforts on the basics of the insurance business.

The limitations of territory-based rating can become a thing of the past because of increased access to location-specific data and risk scores.

Electric vehicles carry higher sticker prices and cost more to repair after a claim -- but that may change soon enough. 

Or further out than you can imagine? For now, the focus should be more on virtual and augmented reality for use cases such as training and healthcare.

Insurers are becoming more adept at using telematics to differentiate their products, reduce risks and expenses and continue improving the policyholder experience.

Underwriters face hyper endorsement, misrepresentation from known fraudsters, as well as criminal networks and the schemes they perpetuate, such as Ghost Broking.

12% of commercial lines insurer executives say their businesses are just in sustaining or surviving mode this year following a challenging 2022.

The U.S. market value for embedded insurance was $5 billion in 2020 and is projected to rise to more than $70 billion in 2025.

While being protected by insurance provides peace of mind to numerous individuals and businesses, insurance companies themselves are at increased risk of fraud.

AI is helping leading insurers stay afloat in this difficult moment of business – securing their share of customers and ensuring profitability

Incredible as it may seem, the average underwriter today spends seventy percent of their valuable, limited time on tasks unrelated to underwriting. But does it have to be this way? Mark Smith, President of the Global Insurance Practice at OZ Digital Consulting, reveals how advances in intelligent automation can not only remedy that disparity, but open up entirely new avenues to opportunity, productivity, and profitability.

Self-service automation is the next step in the insurance industry. The right solution can be a win-win for insurers and customers, while the wrong solution can irritate customers and ruin a carrier’s reputation.

Personal lines executives see the potential for new user interaction technology to transform core business areas, primarily policy servicing and claims.

But there is a disconnect: The processes insurers use haven’t adapted to the capabilities of the new technology they have adopted.

AI's capabilities have surged so much that it has the potential in 2023 to dramatically raise the quality of claims handling and underwriting in workers’ compensation. 

In this webinar from Equisoft, learn how taking a Greenfield approach as a first step in policy administration system modernization can reduce risk, accelerate innovation and help carriers stay ahead of the digital transformation curve.

The coming year will likely present a lot of opportunities for big carriers to buy whatever they’re interested in.

Instead of asking how ethical a firm’s AI is, we should ask how far ethics is taken into account by those who design the AI, feed it data and use it to make decisions.

How can insurance processes and next-level technologies place the "friendly" back into "customer-friendly"?

Ohio is committed to business development and innovation across the financial industry. Ron Rock, Senior Director of Insurance and Insurtech at JobsOhio, explains how state enterprise is targeting this increasingly important part of it

Insurers started 2022 in a position of strength and still are in a good spot to drive down costs and increase demand, unless rising claims costs and market volatility continue.

To help industry players orient themselves, compete more effectively and better serve customers in an increasingly volatile world, here are trends to watch for. 

The assortment of massive claims events in 2022 has made insurance more desirable for buyers and insurers more nervous.

Technology will allow carriers to develop new products with greater efficiency, speed and economy than ever before.

Failure to meet ESG goals can lead to investor dissatisfaction, regulatory scrutiny, shaken consumer loyalty and reduced sales, among other outcomes.

In workers' comp, a patient-focused, early intervention claims management model has demonstrated many key improvements over traditional case management.

In this new year, agents should branch out of their comfort zones and consider how to improve their efforts to identify and capture new business.

At a time when few answer a call from an unknown number, insurers can identify themselves as a legitimate caller by displaying logos and a reason for the call on the recipient’s device.

Insurance companies store large amounts of information about their policyholders, and attacks are expected to grow in frequency and severity in the coming years.

Survey responses from 1,000-plus subjects very much confirmed that gig work is here to stay. 59 million Americans— 36% of the workforce—are classified as gig workers.

Most risk products that non-financial companies want to buy, and many risk consultants continue to sell, are missing the point completely.

Nearly all say improving the customer experience for the agent/broker is one of their top business drivers for tech investments, up 20% over 2021.

Telematics can provide strategic value and returns on many levels in the insurance business. Here are six questions to ask to see if you can benefit.

Climate change demands a revolution, so the insurance industry can become more resilient and better meet the needs of farmers.

The application of advanced analytics is already well ingrained in underwriting. It has only more recently begun to exert more influence in claims operations.

Geopolitical conditions, specifically those related to Ukraine, have increased risks as nation-states orchestrate prolific cyberattacks against other countries.

Winter Storm Elliott highlights the importance of preparedness and provides fundamental lessons to better manage winter risks and advance business resilience.

Prepayment reviews can save money and increase an organization’s efficiency by reducing the workload and friction of concluding retrospective payment reviews.

Cyber incidents and business interruption rank as the biggest company concerns for the second year in succession in the Allianz survey.

Discover an integrated suite of solutions that detect fraud, automate claims processing, and underwrite risk - delivering incremental value and verifiable financial results.

The Federal Insurance Office's proposal on collecting more data to improve understanding of the impacts of climate change is a great start -- but can be improved.

While there are certainly more than 20 issues to discuss, here are high-impact matters relating to workers’ comp, healthcare and risk management that need more attention.

Some 2,300 business interruption suits have been filed related to COVID-19, and a massive cyber-attack would surely produce even more--and more confusing--suits. 

The employee-oriented job market is putting a strain on insurance IT departments, because over half are having difficulty hiring and retaining tech staffers.

Let's behave less like the secret police in a totalitarian state and procure in a more empathetic, flexible, open, friendly and fair way.

People who choose interim or contract work are often highly skilled, mission-oriented and project-based individuals who assimilate quickly into new environments.

Younger generations want jobs in which technology reduces frustrations, increases productivity and enables quick successes. In insurance, too many obstacles still exist.

Profitability remains elusive for the U.S. commercial auto insurance sector as inflation and supply chain delays cause claims costs to skyrocket.

Fortunately, technology is maturing just in time to respond to common challenges, allowing underwriters to refocus their time on what they do best. 

The real opportunity requires introducing insurance at the point-of-design, rather than making it a bolt-on at the point-of-sale.

Humanized experiences are the only way insurance can successfully digitally transform to serve its purpose. Let’s look at our future through this lens.

With the rise of SaaS solutions propelling insurers to adopt emerging technologies faster than ever, ensuring security requirements can keep pace with technology adoption is imperative.

We had expected the U.S. economy to muddle through 2022 to a soft landing with modest inflation, but we find ourselves with skittish markets and possibly a downturn in 2023.

Times like these are when bold leaders who believe in trust and value can really shine, so challenge yourself to be that intrapreneur or entrepreneur.

The latest results still show major problems, but they have some digital assets that could be of great help to an incumbent insurer, and for a modest price. 

Companies with custom physician provider networks experience 50% shorter treatment duration, 60% lower average medical expense and 35% shorter claim duration.

While ransomware attacks may be in a lull, cyber insurers are facing a new wave of claims due to data privacy violations--and are scrambling.

Investments in digital, AI and connected world technologies remain top priorities for insurers, but they are being strategic about how they accelerate certain technologies.

Lead by example and embody positivity, confidence, humility and gratitude. You will have a significant impact on the success of your team or organization.

To begin with, we all should rethink the terms independent agency “system,” “channel” and “distribution.”

Here are six creative approaches that are enabling insurers to uncover, connect with and hold on to top talent at a time when it's at a premium.

In today’s complex risk landscape, spreadsheets can no longer carry their weight. They create administrative burdens and introduce the possibility of human error. 

Most insurers focus too much on the technical issues related to data and too little on the more strategic aspects, especially on embedding analytics into workflows. 

One challenge is recognizing this might be the greatest time ever to recruit people, because 70% of employed individuals say they need a second income to make ends meet. 

ITL Six Things: 2022 Highlights

Anyone who has purchased insurance by phone and a series of back-and-forth emails knows how slow and difficult that process can be. But it doesn't have to be that way. 

Aimee Kilpatrick, chief operating officer at Cadence Insurance, describes how the Cadence Bank-owned insurance agency is tackling the industry-wide talent shortage, and how it is meeting clients' evolving needs,

The abundance of regulatory updates and revisions in 2022 promises tighter rules and regulations in 2023.

The possibility of global recession, concerns about cyber security and increased scrutiny on ESG issues top the list in Allianz's annual D&O report.

Despite a decade of digital transformation, the insurance ownership gap is widening across the industry and productivity has been flat. Here's why....

Haphazard marketing may result in a decent amount of web traffic. But if those prospects do not convert into customers, you've wasted your time, effort and money. 

Drawing on our national franchise, we set up an "insurance village" after Hurricane Ian. Here are three lessons we learned that can help agents make an impact after a natural disaster.

Across the sales value chain, insurer executives generally have low satisfaction with digital capabilities, particularly in early stages of the sales process.

Carriers can bundle products, enable direct mobile sales channel distribution and offer relevant, affordable and flexible coverage to the underserved market of gig workers.

If, instead of being paralyzed, you use fear to motivate you to check out every factor that could go wrong and mitigate that negative potential, your odds of succeeding skyrocket.

Among other likely changes, outpatient hospitals will receive a 3.8% rate increase and a new type of "rural emergency hospital" will be established. 

With increased adoption of APIs (application programming interfaces), embedded insurance products can seamlessly integrate into third-party buying processes. 

Any company that still relies solely on governmental property records instead of using AI-derived property databases is significantly increasing its risks.

"Digital coworkers" can address the staffing shortages that claims departments face, while covering for inadequacies in technology and processes.

Haven Life's second annual Q4 survey highlights a large gap in knowledge surrounding life insurance and its role in building a financially secure household.

Combining artificial intelligence with aerial imagery can allow for the creation of 3D property insights and make risk identification quicker and more efficient.

Traditional insurance companies do not offer the coverage options e-commerce retailers need to protect themselves against emerging risks.

In this webinar with ITL Editor-in-Chief Paul Carroll, Michel Leonard, head of the Insurance Information Institute's Economics and Analytics Department, discusses the prospects for P&C growth in the face of fiscal and geopolitical risks. 

Robotic process automation is giving way to E2E (end-to-end), the only acronym that matters. Here are three guiding trends for the new automation platforms. 

Previously inaccessible data on customer insights, producer management and renewal optimization can improve a carrier's or MGA’s topline growth by up to 30%.

Unfortunately, this time of year frequently sees an increase in workplace injuries, because of added responsibilities, stress, tighter deadlines and a decreased workforce.

Merely personalizing the subject line in emails can yield an open rate of up to 50% (the average being less than 18%). 

Evidence of the cloud's inherent strengths continues to accumulate, just as the perceived drawbacks and limitations of cloud technology are waning.

Do the benefits of engaging with customers on health and wellness outweigh the costs of launching and running the program? 

A Conversation with Joshua Landau

Outsourcing has moved front and center as the P&C industry transforms to manage today’s new realities, but it has become much more sophisticated. 

For every dollar of premium sold, the company pays $1.60. Still! And the churn rate for customers appears to be at least 30% to 40%.

Aging has evolved, and there is no longer enough good information about the populations being insured, so every policy issued has more risk than it needs to.

Eighty-nine percent of insurers are planning or applying automated workflow technologies to their small business operations.

A few trends stand out, from the impact of the 2022 election to the continuing roles of inflation and COVID-19, and even green energy’s impact. 

50% of small business owners trust their carriers more than they did pre-pandemic. That number jumps to 80% when the business owner has filed a claim.

Given how quickly the landscape is evolving, we will likely have a very different channel environment in five years than the one we have today.

The corporate world is now so connected and complex that underwriters need to understand accumulations of exposures within corporate distribution and value chains.

I asked an audience how long it takes a new underwriter to go from zero to productive: The majority voted for 24 to 36 months. This is a ludicrous proposition in the age of AI.

Within the fleet industry, the most common cause of crashes is distracted driving, which injured more than 420,000 drivers and killed 3,142 people in the U.S. in 2020 alone.

EVs bring to light some potentially interesting implications on auto insurance. They could represent a prime use case for a new type of embedded usage-based insurance policy.

Insurtech 2.0 recognizes the innovators who came before but takes a more nuanced and collaborative approach, recognizing the structural issues inherent in insurance.

Electric vehicles are more difficult and costly to repair or replace compared with gasoline vehicles, but the issues will fade over time. 

96% of insurer executives see personal lines underwriting undergoing significant changes within five years – remarkable given the shifts that have already occurred.

The legacy of Insurtech 1.0 may be more enduring than the actual companies. They forced incumbents to recognize their intransigence, producing a new focus on customer experience.

A Conversation with Thierry Léger

Auto insurers have a strategic imperative to not be left behind in the race to monetize connected car data, and there are several ways insurers can do this.

Rising costs, general anxiety about the economy and a surge in relocation that began during the pandemic are driving insurance shoppers to seek more options.

While medical inflation in workers' comp has remained moderate for the past decade, the recent spike in consumer prices has elevated concerns.

Because infrastructure often has a long lifetime, it's crucial to understand physical climate risks and embed resilience from the outset. 

Wearable devices paired with artificial intelligence can significantly reduce workers' comp costs for businesses and the insurance providers that protect them. 

More than six in 10 people don’t think that any discount is worth letting insurance companies collect more information about their driving habits and homes.

Insurers need to prepare themselves and their technologies to bundle, expand, embed, partner, customize and flex to meet future market demands.

Based on two decades as a consultant, executive and entrepreneur, I see three patterns that get in the way: Spinning Plates Syndrome, the Department of No and Zombie Resurrection.

When organizations do not complete a detailed cyber evaluation of target companies before a merger or acquisition, they risk significant financial and legal challenges.

By bolstering confidence in the integrity of carbon offset transactions, insurers can ultimately enable greater capital flows to areas where investment is most critical.

Ron Rock, senior director, insurance/insurtech, JobsOhio, and Andrew Daniels, founder and managing director, InsurTech Ohio, talk about what comes next for the insurtech market.

Digital games activate our brains’ reward pathways. Agents can use them to help customers learn about insurance and make each lesson stick.

Major advances have the potential to improve health outcomes dramatically, while eliminating a hugely wasteful percentage of current drug spending.

A Conversation with Ken Mungan

Having an accurate address autocomplete option can help streamline your straight-through processing and minimize the need for manual intervention.

Here are the key issues that Conning believes will affect the insurance industry resulting from the election out-comes.

We talk with Bryan Davis, a HUB International executive and head of its digital platform, VIU by HUB, about its new hybrid business model that includes digital and its broader implications for brokers.

There are countless examples of high-impact breaches affecting companies that are entirely cyber-compliant.

A robust ecosystem of risk-reduction mechanisms can result in far better health outcomes while conservatively reducing total health spending by 25% or more.

AI can help insurance providers automate job scheduling and keep numerous requests organized so that downtime and unnecessary travel are eliminated.

A Conversation with Olav Cuiper

A Conversation with Mick Moloney.

Future leaders will master the skill of harnessing data-driven insights to focus on prevention first, instead of indemnification.

65% of insurance technologists cited cyber-attacks/threats as even a greater concern than inflation (45%) and retaining and hiring talent (40%)

What does it take to be a successful leader? How can you lead change effectively? Here are 10 tips that can help you lead change in the insurance industry.

While ransomware still dominates among cyber threats, business email compromise incidents are on the rise, and geopolitical hostilities could spill over into cyberspace. 

While several high-profile insurtechs have had a rough year in public market valuations, there are still many bright spots for startups in this marketplace.

Fraud accounted for $6 billion in losses to insurers and government agencies after Hurricane Katrina, but AI-based verification has come a long way since 2005.

As data and technology pervade the car manufacturing industry, automakers have made fresh inroads into insurance.

Small businesses often seek providers offering them the most affordable policy quickly and efficiently. Any delay, and they will likely go to a competitor. 

Many companies aim to be data-driven, shifting decisions away from human actors and trusting the algorithms. Instead, firms should be "data-informed." 

Insurers need to find a way to speed up claims — and fortunately, advanced computer vision can provide insurers with the means to do just that.

Here are six cybersecurity and incident response trends and priorities that can help organizations in 2023.

The perfect match: the speed of low-code application development, with the scalability and power of the leading AI/ML engines and large data sets.

It would be impossible for insurers with thousands or tens of thousands of customers to fully understand each of them individually.

Faced with new challenges, including changing customer expectations and increased competition, MGAs know relationships are no longer enough to stand out.

Solutions can address brokers’ administrative risks from within, in a way that focuses on the customer/risk manager experience and leads to vastly improved alignment.

Most property risk models rely heavily on ZIP code. Yet, technology and data exist today to evaluate more than 1,000 risk data points for every single property in the U.S.

"The Robinsons." who bundle home and car insurance, represent the crown jewel in customer lifetime value. But the segment is very much at risk.

Data has shown that, compared with individual decision makers, diverse teams make better decisions 87% of the time.

No one is happy with the current, cumbersome approach to auto claims -- and a key technology has finally arrived that will digitize and speed the whole process. 

How one carrier (the Hartford) rolled out MFA to its agents. What was measured, what was learned and how this shapes the future of the industry’s data security.

Central to the conversation of how best to support the mental health of BIPOC and AAPI communities is to realize one size does not fit all.

The imprecision on cyber vulnerabilities and how to price insurance are unnecessary. Data is readily available -- if you look in the right places. 

Wineries are one part farm, one part manufacturer, one part entertainment complex and one part hospitality provider/retailer. Risks abound. 

The "Franken-storm" offers lessons for how to better protect businesses, homes and people as winds and storm surge become ever more dangerous. 

As companies struggle to attract and retain people, there are ways to make life insurance more effective for—and attractive to—your employees. 

A new survey from OneShield looks at some of the challenges the industry faces, and why the solutions may not be as out of reach as they seem.

In this webinar, we explore a different way of looking at how to improve underwriting; focusing on the needs of the underwriter, not just on the process.

Open the black box and combine analytics with underwriter expertise to evaluate the computer’s conclusions and where the information comes from.

Technology for assessing auto physical damage (APD) can enhance the casualty claims process and lead to better decisions, faster. 

As InsureTech Connect showed, the embedded topic is cool among investors, and every funder is adding it to the pitch deck.

Over this five-part series, hear from insurance industry leaders about the cascading challenges wrought by the pandemic and other social and environmental issues -- and enormous opportunities to rethink the old ways of doing business and plan a better path forward.

Even with the macro-economic headwinds and other market challenges, every aspect of insurance is being redefined in the context of the future.

Though blockchain has vast potential due to security and trust, some of its benefits, such as decentralization and distributed processing, can turn into limitations.

Wellness-as-a-service models can produce great outcomes by closely integrating physical and financial wellness programs. 

Insurers need to improve their communication by prioritizing customer experience as opposed to heavily relying on automation to do the job for them.

The trends enrich the digital experience of customers, reduce operating costs, improve service and take capacities to a new level.

Instead of experiencing a blizzard of statements and notices, employees get a single, simple statement summarizing all their care, regardless of where they received it. 

Shifting distribution tactics, focusing on more personalized coverage, designing new products and partnering across industry lines can all narrow the gap. 

Discrimination and historical trauma have shaped the mental health of our BIPOC and AAPI communities and the treatment they receive. How can we do better?

At the core of group and voluntary benefits is one question that affects all others. Who is the customer — the employer or the employee?

Complementing a customer relationship management system with AI/ML-based solutions can harness the power of data within an organization.

Based on technological advances, a hybrid approach lets the injured worker get in-person care while doing carefully monitored, supplementary activities at home.

By removing data silos and creating a unified, contextual understanding, each department will gain a more complete picture of how best to improve overall performance.

Making conversational artificial intelligence a first line in customer interaction saves time and frees human agents to focus on more involved tasks.

As the North Atlantic hurricane season typically has a secondary peak around mid-October, businesses need to remain vigilant about protecting their premises and people.

When we step outside the confines of either/or thinking and embrace a "both/and" mindset, we can achieve great things in our work and home lives and in our businesses.

With the 21st-century shopping experience becoming a "buy now with one click" affair, consumers expect this across the board, no matter the industry.

Insurers need partnerships with fully integrated national providers with deep expertise in medical, record and investigation management, bolstered by new technologies. 

A great many companies don't realize they rely on critical web-service suppliers, but when the technology goes down, business may grind to a halt.

Demand for commercial insurance is on the rise, but profitability remains elusive. Algorithmic data is the key to greater, granular insight into risks and prices.

When it comes to insurance, customers trust people more than tech. Customers want a credible human partner throughout the buying process.

One in four Americans is caring for a loved one with a debilitating illness or other special needs. COVID-19 amplified the problem, and it will continue to grow. 

California warns that it is watching and that "bias and discrimination in any form will be investigated and will not be tolerated."

Loss control teams at insurance brokers and carriers desperately need new ways to de-risk day-to-day operations of high-value shippers that have had troubling losses.

By improving weather modeling and assessing past catastrophes, insurers can use predictive analytics to provide better support to customers during difficult times. 

Understanding your dark data can reveal insights into customers and employees, the quality of your assets and manufacturing and the risks your brand faces on social media.

Flooding has a clear environmental, social and governance impact, and it’s beneficial to view it through an ESG lens.

Solutions that help explain the process and catch and correct errors before they happen increase productivity and improve the applications' success rate.

Advancements in machine learning are changing the landscape of the life insurance industry, making life settlements more accessible to policyholders.

Perhaps no technology imagined by Star Trek has enticed more international interest than the medical tricorder.

We now have the ability to look at data differently, leveraging innovations to identify risk, extrapolate insights and see the bigger picture big data offers.

Not a fad diet or magic pill, automation is a lifestyle change. Let’s talk change management.  

Given the difficulties involved with suppressing battery fires, particularly at sea, loss prevention measures are crucial, whether batteries are transported within EVs or as standalone cargo.

The most successful are focusing on one or two insurance segments but are offering solutions in specific areas across the P&C claims value chain.

From tuition insurance to life, health, auto or renter’s insurance, parents and their students should get ready for the risks a school year has in store. 

Many underwriting leaders, amid the industry’s growing focus on expenses, growth and analytics, have taken their eye off the ball of traditional underwriting quality.

Insurance companies pursue digital transformation and customer experience optimization but overlook some of the fundamentals. This is exemplified by payments.

"Why?" We never get to ask the person who died. We can only infer from notes left behind, snippets of last conversations and changes in behavior.

Insurers have collaborated on a detailed plan for small and midsized businesses, which find themselves in the sweet spot for ransomware attacks. 

In this webinar with ITL Editor-in-Chief Paul Carroll, Dr. Michel Leonard, head of the Insurance Information Institute's Economics and Analytics Department, lays out the Triple-I's latest thinking on the perplexing problem of inflation.

The anti-vaccination movement has resulted in 1 out of 10 American parents delaying or outright refusing necessary childhood vaccinations.

While many agencies decry a “race to the bottom” by states, a true analysis of workers' comp benefits over the past half-century requires a far broader context. 

Read the latest report from Majesco to understand the opportunities of creating a diversified distribution ecosystem that expands the footprint of offerings and reaches new markets.

The technology for liquid biopsies is developing rapidly, showing potential for multiple clinical applications, including new cancer screening tests.

Although the life insurance industry has been cautious by nature, data and technology are shifting the analysis of risk and enabling prudent underwriting without volatility.

Stressed employees are less engaged and have lower productivity - and some may even left their job. Here is how to promote a low-stress work environment.

We are still waiting for a clear sign that one of the big three -- Lemonade, Hippo and Root -- can survive in the middle term.

You are passing up maybe $1,000 in commissions per client if you aren't cross-selling instant-issue term life insurance policies that don't require a medical checkup.

The idea that financial transformation can help insurers better serve their customers even as they position their businesses for rough seas is no longer theoretical.

87% of insurers said in a survey that they expect big changes to occur in underwriting within the next five years. In 2020, only 69% said the same.

The most important contact center metrics are: satisfaction, customer experience, quality assurance and revenue growth -- but the most measured is “call handle time.” Hmmm.

New research shows how COVID has moved insurance from seeing change on the horizon to feeling the impact of customer change in the decision-making process.

Employee benefits carriers can differentiate themselves and shield themselves from disruption by harnessing predictive models to optimize pricing and radically improve profitability.

Cloud-based platforms will let auto insurers make a critical pivot away from purely reactive claims response and processing to claims minimization and avoidance.

Let's take a look at three options for how blockchain is transforming insurance and improving insurance services.

A cross-disciplinary study using digital health data may have serious implications for mortality from sleep apnea -- and for insurers seeking to underwrite these risks.

As competition heats up, a simple policy add-on that costs just a few dollars each year is a hidden tool in the agent’s toolbox: the roadside assistance policy rider.

Custom health plans allow employers to shop competitively the vendors inside of their health plan, like their pharmacy benefit manager, claims manager and reinsurer.

With B3i declaring bankruptcy, will blockchain/DLT (distributed ledger technologies) ever reach the point of disrupting the industry for the better?

While insurtechs are struggling, established brokerages have deep industry knowledge and solid businesses from which to build and evolve technology solutions. 

Insurers can lower operational costs, improve underwriting performance, offer appropriate insurance quotes and more effectively track the facts on the ground.

The industry in aggregate is retreating from climate risk, at a time when society needs it to run toward the most severe risks that threaten us. It's time for the industry to step up.

Off-the-shelf technology packages rarely produce exactly what an organization needs; with low-code, they can configure solutions to their unique needs.

An industry that is too important to fail suffered claims of almost $7 billion in 2021 and now looks to take the lead in reducing client risk.

During the last five years, 89 weather and climate disasters in the U.S. caused $788 billion in damage. In 2022, nine events have exceeded $1 billion in losses.