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How AI Helps With Climate Uncertainty

By

Bhaskar Kalita

AI transforms climate risk assessment, enabling insurers to provide coverage in previously uninsurable regions through advanced modeling technology.
The Next Era of Insurance Operations

By

Lawrence Krasner

Bobbie Shrivastav

AI-powered operations emerge as insurance carriers' strategic imperative for sustainable growth and customer satisfaction.
Telemedicine and Remote Monitoring

By

Theo Morrill

A strategic opportunity: Insurance companies are leveraging telemedicine and remote monitoring to transform care delivery while reducing costs.
3 Ways AI Can Help Insurance Agents Sell More

By

Michael Streit

AI transforms independent insurance agencies by automating renewals, analyzing data, and optimizing marketing campaigns.

ITL Recommends

What Banks Can Teach Insurers on AI

Insurers should set up a federation of AI agents to pull data from insurers' many silos and provide a clear understanding of a client’s situation.

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What's Next for Chatbots

Insurance Thought Leadership

Generative AI is letting chatbots move beyond generic (and often frustratingly vague) answers and enhance the customer experience.

How to Spot Emerging Risks (Really Early)

Insurance Thought Leadership

In this Future of Risk interview, Praedicat founder Dr. Robert Reville explains how it combs the scientific literature to spot risks like talcum powder years before mass litigation happens.

An artist’s illustration of artificial intelligence

Adjusters Don’t Need More Time. They Need AI.

Troy Doucet

AI-powered claims review promises to reduce leakage and boost efficiency by replicating top adjuster performance across files.

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How to Balance AI and Human Touch

Fabio Sattolo

AI can lessen the administrative burden for insurance agents, but automating too much of the relationship can hurt brand loyalty.

The Next Era of Insurance Operations

Lawrence Krasner

Bobbie Shrivastav

AI-powered operations emerge as insurance carriers' strategic imperative for sustainable growth and customer satisfaction.

Telemedicine and Remote Monitoring

Theo Morrill

A strategic opportunity: Insurance companies are leveraging telemedicine and remote monitoring to transform care delivery while reducing costs.

How AI Helps With Climate Uncertainty

Bhaskar Kalita

AI transforms climate risk assessment, enabling insurers to provide coverage in previously uninsurable regions through advanced modeling technology.

Six Things

A Coming Tidal Wave of Demographics

Paul Carroll

Insurers need to shift their geographic focus toward cities and high-growth countries, reinvent service models and talent strategies and form key partnerships.

The Multibillion-Dollar Threat of Solar Flares

Daniel Bannister

Scott St. George

As solar storms intensify toward 2025's peak, insurers face unprecedented risks to global technology and infrastructure.

The Turing Test for Insurance

Sam Henry

Can an AI imitate—and eventually outperform—a top licensed life insurance producer?

How to Strengthen Underwriter-Broker Collaboration

Errol Rodericks

Better data management could bridge the gap between insurance brokers and underwriters, driving industry-wide efficiency.

Insurers Face 3 Kinds of Debt

Alessandra Cox

The focus is on technical debt, but process and organization debt also hamper insurance companies' innovation and growth.

Man in Black Suit Jacket Sitting Beside Woman in Brown and Black Long Sleeve Shirt

How to Respond to a Post-Claim Premium Increase

Evan Bundschuh

Switching carriers after a claim might cost more than the premium increase you're trying to avoid.

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Rethinking Risk in the Age of Generative AI

Javier Vijil

Ashley Pusey

As AI-driven deepfakes pose mounting threats, insurers grapple with coverage solutions for this emerging risk.

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ITL's weekly Six Things newsletter is curated by Editor-in-Chief Paul Carroll and features top articles from leading voices in risk and insurance. Each edition also includes Paul's insightful analysis of key trends.

ITL On Demand

ITL On Demand is a webinar program focused on important opportunities for innovation in risk management and insurance. Moderated by ITL Editor-in-Chief Paul Carroll, the webinars draw on experts from across the industry, from promising startups to the largest incumbents. Hot-button topics include blockchain, AI, telematics and IoT — and their potential to slash costs while opening new markets for companies across the insurance ecosystem.

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ITL Focus: Customer Experience

This Month's Focus Topic

Since the dawn of the Insurtech movement a decade-plus ago, we’ve had three waves of innovation concerning the customer experience.

The first was based on the fear of being “Amazoned.” Insurers looked at the company’s One-Click capability and general ease-of-use, then stared in dismay at all the forms that were required in insurance, at the legalese in the lengthy contracts, at the lengthy back-and-forths. Insurers worried that some tech giant could do a cannonball in insurance and displace the incumbents as Amazon had done to so many traditional retailers, so they tried hard to become friendlier to the customer.