Digital Skills Decay Faster Than Firms Train By Harsha Kumar Digital skills expire faster than training programs can replace them, forcing enterprises to prioritize adaptability over traditional reskilling approaches.
Insurtech Boards Need More Operational Expertise By Andy Wright As insurtechs pivot toward profitability, boards lacking operational expertise from actual insurtech builders face predictable scaling failures.
Insurers Must Rebuild Trust in 2026 By Eileen Potter As premiums surge and AI transforms operations, insurers must prioritize transparent communication to rebuild eroding customer trust.
AI Cannot Replace Human Trust in Insurance By Mykhailo Hrabovskyi Insurance industry's AI adoption reveals a critical gap: Algorithms optimize processes, but humans build trust.
'Inevitablism' in Insurance By Manjunath Krishna Technology slowly replaces insurance professionals' systemic value rather than eliminating their jobs outright.
What Nick Saban Can Teach Us on AI By Tom Bobrowski Here are 20 non-negotiables for winning in business in the age of AI, based on Saban and a former assistant doing remarkable things at Indiana.
What Radical Transformers Do Differently By Swami Jayaraman Financial services executives fear digital transformation delays spell permanent irrelevance, yet only 21% pursue radical back-office overhauls.
Putting Philanthropic Strategies Into Action By Melissa-Anne Duncan Because of remote work, insurance companies should reassess their philanthropic efforts, despite a record $1.3 billion in annual contributions.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.