Leadership

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

More experience and better tools are taking some of the risk out of change management during today's complex and significant technology transition. 

Sustainable innovation in insurance requires organizations to master change adoption through culture building and strategic training design.

Most carriers require agencies to carry E&O coverage but don't yet ask who's reviewing AI-generated client communications.

Insurance leaders who wait for perfect AI can fall behind competitors already learning to deploy it strategically and responsibly.

The insurance industry has always had a trust problem. What is new is the intensity — and the number of forces converging to make it harder to ignore.

Change management can no longer be viewed as a one-time project discipline. It must become an organizational capability.

AI-enabled decision intelligence helps insurers integrate fragmented enterprise data before reserve surprises become $500 million problems.