Leadership

If we really want to put the customer at the center of everything we do, we have to start by giving up on two words: "adjuster" and "losses."

The industry’s traditional assessments of “returns” are not suited to the insurance company of the future.

Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).

Learning from failure is hard for business leaders, but it is essential for success. So, go forth and fail fabulously!

While digitalization can create efficiencies and enhance processes, insurers must not get distracted. Customer care always comes first.

Despite representing a skilled, educated, untapped talent pool, neurodiverse candidates are largely underemployed.

The good news is that the talent challenges are within the industry’s power to address. It won’t happen overnight, but let’s get started.

As Industry 4.0 shifts the world around us, it creates tremendous opportunity to shape insurtech solutions and the insurance industry.