Actuarial Transformation Hinges On Human Elements By Tony Schweiss Anderson Olson While many insurers attempt actuarial transformation, most fail by prioritizing technical solutions over organizational communication.
How Insurtechs Must Build Ethical AI By Sam Peters Insurtechs embracing AI gain competitive advantages but face mounting ethical, security and compliance challenges.
AI, Culture Can Reduce Insurance Agent Burnout By Rahul Kumar With over half of frontline insurance agents facing burnout, insurers embrace AI technology and cultural reforms.
Leading in the Age of AI By Mykhailo Hrabovskyi AI transforms insurance leadership by demanding trust-based autonomy rather than traditional micromanagement and centralized control.
Lemonade's Marketing Genius By Charlie Grinnell Turns out radical honesty, black-and-pink cartoons, and frictionless UX are more disruptive than massive ad spending. Lemonade made “boring” brilliant.
How a French Philosopher Predicted the ‘Polycrisis’ By Pierre du Rostu In a world of connected crises, insurers must rethink the very nature of insurance and work to keep events from happening in the first place.
Hulk Hogan and the Insurance Ecosystem By Alan Demers There are many lessons wrapped up in his five-decade presence that apply to business, especially to companies building their brands.
AI Reshapes Trust in Insurance Industry By David Lien AI transforms trust in insurance by bridging information gaps with technology-enabled verification frameworks.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.