Intelligent Automation in HR By Roman Davydov With 62% of HR professionals operating beyond capacity, intelligent process automation offers strategic relief from overwhelming workloads.
The Strategic Advantage Hiding in Plain Sight By Don Connelly Despite industry innovation focus, the biggest growth opportunity lies in improving long-term care conversations.
Automating the Garbage Can By Tom Bobrowski Despite $30 billion to $40 billion in AI investment, 95% of organizations achieve zero return, MIT study finds.
How Insurers Can Modernize Without Losing Trust By Dan Schuleman Overcoming AI skepticism in insurance requires positioning technology as supportive copilot rather than human replacement.
The Insurance Polycrisis: Don’t Panic, Prepare! By Dean LaPierre Information overload amplifies familiar insurance risks into perceived polycrisis, though historical data suggests industry resilience remains intact.
AI Needs a Strong Foundation By Todd Greenbaum Insurance carriers race toward AI adoption, but fragmented legacy systems may sabotage their automation ambitions.
Life Insurance Needs More Women Leaders By Nicole Mwesigwa Life insurance's AI-driven transformation demands more women leaders to ensure ethical implementation and collaborative, customer-focused innovation.
How to Unlock Life Insurance's 'Living Benefits' By Hari Srinivasan Financial stress affects 66% of employees and exposes critical gaps in how HR communicates life insurance's living benefits.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.