Agent & Broker

International brokers now have a tool to diagnose program connectivity: Adjacency mapping transforms intuition into measurable structural analysis.

Independent agencies must shift from passive job posting to active talent development as the insurance staffing crisis intensifies.

Insurance agencies underestimate Gen X customers, who demonstrate higher comfort with AI assistants than any other age group does.

Commercial insurance clients now expect agents to articulate how AI strengthens account management, moving expectations beyond traditional placement.

Embedding AI into policy administration system delivery addresses the biggest challenge: predictability, not just implementation speed.

Email signature governance remains a blind spot for most carriers, creating unmanaged exposures under state, privacy, and advertising rules.

While 88% value insurance for financial security, nearly half never review policies, leaving agents to bridge coverage gaps.

Independent agents help clients understand cyber liability, but many run their own operations on shared passwords and informal access controls.