Rising Rates and Extreme Weather in 2025 By Jeff Wilcoxon The insurance industry faces unprecedented challenges as extreme weather, rising costs, and market shifts reshape the coverage landscape.
Insurers Must Rebuild Trust Through Transparency By Liam Collopy As insurers face mounting volatility, rebuilding policyholder trust through increased, more open communication becomes critical.
'Flow' Insurance Platforms Drive Growth By Brian Nordyke Automation and technology-enabled "flow" processes open up a $350 billion market, primarily made up of small and medium-sized businesses.
Tackling the Disconnect Between Insurers and Insureds By Colleen O’Hara The insurance industry has focused on price, not service, for far too long, producing a failure to communicate with customers.
Digital Health Services Create Liability Gaps By Drew Fekete Digital health services expose providers to new liability risks while many remain unaware of available coverage solutions.
AI Takes Insurance BPO to the Next Level By John Simpson Organizations that successfully combine AI's processing power with experienced professionals' judgment will gain significant advantages.
A Day in the Life of an L&A Insurance Super Agent By Bobbie Shrivastav Lawrence Krasner Here is a snapshot of a typical day for a service staff with SUPERPOWERS (i.e., good data, automation, and an AI assistant).
Mining Brokerage Data to Find Pots of Gold By Travis Shank Insurance brokers can unlock significant opportunities by leveraging placement data to accelerate growth and profitability.
Lemonade's 'Synthetic Agent' Nonsense By Matteo Carbone Desperate for growth, Lemonade produces another howler: A lender receiving a 16% interest rate is presented as a (synthetic) agent.
Auto Insurance in an Existential Crisis By Stephen Applebaum Alan Demers The 125-year-old, $300 billion U.S. auto insurance industry is caught between runaway inflation and strained consumer wallets.
The Promise of Continuous Underwriting By Bill Deemer Bobby Touran Typically, a risk is underwritten, bound... and forgotten. But new streams of data and automation allow for continuous underwriting.
Convergence and the Insurance Ecosystem By Stephen Applebaum Alan Demers Companies must anticipate the future, innovate beyond their core and transform their capabilities as rapidly as technology allows.