Agent & Broker

State Farm's sweeping cuts to agent compensation signal how private equity thinking now shapes even mutual insurers' operating models.

...It has a design problem. Insurers risk wasting AI investments by prioritizing technology over understanding the workflows and needs of the people using it.

As fraud concerns surge, insurers must rethink outreach strategies to break through consumer skepticism and prove authenticity at first contact.

Despite surging annuity demand, half of consumers struggle to understand communications from insurers, creating costly service gaps and eroding trust.

Legacy businesses face a critical choice: adapt while preserving core values or risk obsolescence by resisting necessary change.

The insurance agencies capturing disproportionate value from using AI are restructuring their workflows. Here are some ways that leading agencies operate differently by leveraging AI.

As cybercrime hits $21 billion, personal cyber insurance must pivot from reactive coverage to proactive protection.

CRM has evolved from an insurance sales tool to a board-level strategic priority that determines competitive survival in digital markets.