Mykhailo Hrabovskyi

Mykhailo Hrabovskyi is a regional director with 17 years of experience in insurance, specializing in business development, innovation, and organizational leadership across Ukraine.

Most Recent

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Process Too Often Replaces Thinking

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Mykhailo Hrabovskyi

Insurance standardization has quietly shifted workforce behavior from critical thinking to process execution, a dangerous trend that AI will accelerate.

All Articles

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Ukrainian Insurers Navigate War Risk Reality

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Mykhailo Hrabovskyi

Ukrainian insurers are transforming war risk from theoretical construct into operational reality, handling claims complexity most markets only simulate.

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AI Cannot Replace Human Trust in Insurance

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Mykhailo Hrabovskyi

Insurance industry's AI adoption reveals a critical gap: Algorithms optimize processes, but humans build trust.

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Leading in the Age of AI

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Mykhailo Hrabovskyi

AI transforms insurance leadership by demanding trust-based autonomy rather than traditional micromanagement and centralized control.

War Destruction in Ukrainian City

Ukraine: Insurance Under Fire

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Mykhailo Hrabovskyi

War-tested Ukrainian insurers offer lessons in operational resilience for global markets.

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AI in Insurance: Hype, Risk or Real Transformation?

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Mykhailo Hrabovskyi

AI reshapes insurance operations in emerging markets, proving its value beyond Silicon Valley's tech giants.

Six Things

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First, AI Slop. Now, 'AI Beige.'

By Paul Carroll

AI slop is just weird. "AI beige" is more insidious because it can deceive you into thinking you're smart when you're just being bland.

The Best Marketing You're Not Doing

Treating customer service as a cost center ignores how closed-loop operations transform complaints into loyalty and lasting revenue.

1

The Key to Scaling Embedded Insurance

The industry's real scaling problem is a lack of organizational mandate and cross-functional accountability, not technical limitations.

2

Claims AI Requires Strong Operational Guardrails

The most important question in claims AI is not whether a model performs well on average. It is what happens when it does not.

3

Governance Infrastructure Is Key for Agentic AI

Agentic AI's rapid deployment in underwriting and claims is outpacing the governance infrastructure insurers need.

4

Lessons from Palisades, Eaton Wildfire Recovery

Unlike traditional property claims, wildfire losses function as multi-year community rebuilding projects governed by regulatory complexity and shared constraints.

5

Insurers Need Real-Time Data Capabilities

The difference between catching fraud before payment and spending weeks recovering funds typically comes down to whether data is handled in real time or in batches.

6

ITL Recommends

Platform Modernization in Insurance: Why Now Is the Time to Accelerate

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Blue Backdrop

Adaptability Is the Key for Insurers

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Insurance Thought Leadership

ITL Partner: Majesco

Title Text: An Interview with Denise Garth and Manish Shah

The Forrester Wave™: Insurance Agency Management Systems, Q4 2025

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ITL Partner: Zywave

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From Documents to Decisions: Why Claims Needs a New Operating Model

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Insurance Thought Leadership

interview

The Road Map for Embedded Insurance

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Insurance Thought Leadership

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Systemic Coverage Gaps for Small Contractors

By

Sarah Mendoza-Reid

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Data Standards Key for Insurance M&A

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Agentic AI Transforms E&S Policy Binding

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