Underwriting

AI has lowered barriers to building custom insurance workflows, but integration and adoption remain the hardest parts of implementation.

Amid today's heightened uncertainty, Dawn Miller, chief commercial officer at Lloyd's, explores how insurers can innovate their way to value both for themselves and for their clients. 

Managing general agents now sit at the operating core of specialty insurance, and carriers that still treat them as a side channel are misreading the market.

Commercial insurers face a strategic challenge: identifying which submissions merit scarce underwriting attention, not just processing more faster.

AI-driven underwriting may bind policies faster, but post-bind corrections can erode the collateral backing premium finance loans.

Off-premises operations introduce property, liability and product exposures that a business address alone may not reveal to underwriters.

P&C carriers lose millions quarterly when underwriting changes languish in IT backlogs, but uncontrolled self-service creates chaos.

Real-time underwriting isn't about instant decisions but leveraging agentic AI and current data to help underwriters assess risk faster.