Alan Demers

Outsourcing has moved front and center as the P&C industry transforms to manage today’s new realities, but it has become much more sophisticated. 

No one is happy with the current, cumbersome approach to auto claims -- and a key technology has finally arrived that will digitize and speed the whole process. 

Insurers need partnerships with fully integrated national providers with deep expertise in medical, record and investigation management, bolstered by new technologies. 

Cloud-based platforms will let auto insurers make a critical pivot away from purely reactive claims response and processing to claims minimization and avoidance.

As digitization, mobility and connected vehicle technologies transform auto insurance, a better FNOL solution is now critical – and it's here.

Technology and weather science have evolved to help warn of approaching events, giving advanced notice to people to alter course and relocate to safety.

Insurtechs and carriers both need to take the time and make the effort to understand one another’s needs, capabilities, constraints and strategic objectives.

Here are our top wishes for 2022 that will alleviate barriers to innovation and adoption and foster breakthroughs.

For as much coverage as telematics has received for decades, its impact is just beginning to be understood.

Work will never resemble what it did in the past, and there will be no “all clear” signaling the end of the pandemic.

The connected insurance industry of the future will look nothing like it did in the last millennium.

The future of insurance as-a-service, especially for claims, requires an action-based model that leverages on-demand support.

If two or more insurtech solutions combine to solve multiple challenges, it is easier for insurers to commit.

The right approach to claims can turn average competitors into industry leaders and ensure longer-term success.