Commercial Lines

There is no going back. Insurers must optimize operations for remote teams and supporting partners serving an increasingly diversified, and shifting, client base.

But Russia’s invasion of Ukraine; the move to decarbonization; crew and port congestion challenges and other issues mean there is no room for complacency,

Workers’ compensation survey shows more payers are investing in electronic payment platforms and digital claims management tools.

The majority of workplace injuries are slips, trips or falls, but there are many unexpected injuries, such as getting hit by lightning or falling overboard.

At this point, we believe that the hard U.S. E&S market will not end any time soon; however, some companies will struggle with prior year reserving issues.

Family offices face increasing threats to their assets, reputation and physical security, and the consequences can be severe if risk barriers are not built.

This year and beyond, agencies will fiercely focus on channel expansion and assess their current partnerships. Insurers must stay abreast of new partnership opportunities.

Efforts will include using technology to improve the ease of doing business for agents and implementing tools and applications to increase employee productivity.