How to Reclaim Time at Your Agency By Michael Streit With 50% of agency staff reporting burnout, strategic automation creates breathing room for client-focused work.
Modernizing the Insurance Premium Payment Experience By Brian Krogol Modernizing insurance payment processes transforms a routine touchpoint into a strategic competitive advantage.
The New Rules of Underwriting By Andrew Kearns Many insurers lack a complete view of risk due to outdated, siloed systems that force underwriters to manually formulate risk analysis.
Reimagining Insurance Via AI and Personalization By Gayle Herbkersman Insurance leaders leveraging AI, automation and data analytics will define the industry's evolution through 2030.
Why We Need a New Data Model in Insurance By Rory Yates Insurers are great at using their abundant data for analysis but can't constantly mine it for insight that drives action in real time.
Outdated Infrastructure Delays Insurance Claims By Curt Hess Research shows that, despite front-end digitization, outdated claims payment infrastructure undermines insurers' efficiency and customers' trust.
5 Strategies Reshaping Insurance in 2025 By Abhishek Peter Insurers that position themselves as risk partners—not just risk protectors—will win market share and customer loyalty.
Secure Collaboration Tools Are Critical By Gavin Beeman Purpose-built collaboration platforms enable insurers to transform operations while maintaining regulatory compliance and data security.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.