The AI Use Case Companies Overlook By Maciej Wir-Konas Most professionals spend more time gathering data than making decisions, making pre-decision AI deployment the smarter strategic move.
CRM Becomes Board Priority in Insurance By Faheem Shakeel CRM has evolved from an insurance sales tool to a board-level strategic priority that determines competitive survival in digital markets.
Insurance's Problem Isn't Tech; It's the Operating Model By Robert Lewis Billions in tech spending haven't solved insurance's core problem: fragmented operating models that create systemic inefficiency across the business.
AI Alone Cannot Close Insurance's Execution Gap By Edwin Amerman Volatile risk conditions demand faster decisions, yet many insurers cannot operationalize AI intelligence quickly enough to respond to market shifts.
How to Detect Early Financial Stress By Rob Harvey Insurers need to monitor the financial health of all those they interact with, and payments data can now provide continuous updates.
Machine Learning Transforms Insurers' Portfolio Optimization By Ashish Doshi Insurers are turning to scenario-based machine learning for portfolio optimization as traditional methods falter under regulatory and economic complexity.
When Operations Becomes Marketing By Riv Arthur The AIs deciding whether to recommend your company aren't reading your brand guidelines. They're evaluating your operational reality.
The Wasted Effort in Commercial Insurance Renewals By Afroz Mohammed Despite advances in AI and automation, commercial insurance still rebuilds the same risk information from scratch every renewal cycle.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Riv Arthur Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).