Operational Efficiency

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Union Pacific Leads on Suicide Prevention

By

Sally Spencer-Thomas

As the second-largest railroad company in the U.S., they took the bold leadership move to take the pledge to make suicide prevention a health and safety priority.
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How to Simplify Customer Experience

By

Christy Traupe

Automation and other digital technology, often unseen by the consumer, continue to improve operations for insurers with the vision to embrace them.
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Opportunities Amid the Great Resignation

By

Melis Carroll

Individuals are reevaluating what’s important to them, what they want for their careers and the pandemic's significant impact and financial burden on their families.
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How Billing Models Can Keep, Recover Business

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Denise Garth

Billing is important enough to the business that it requires a future-focused strategy. Billing innovation and transformation strategy pays for itself.

Most Recent

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3 Ways to Become Future-Ready

Insurers with future-ready operations are 2.8 times more profitable and 1.7 times more efficient than their peers. Yet only one in 10 insurers is at that stage.

Technology Is the Solution -- and the Problem

The assumption about technology is that progress comes fast: Because electrons move at the speed of light, changes driven by technology must, too. But that's often not the case.

It’s Time to Reimagine Digital Payments

Karen Furtado

The acceptance and delivery of payments must be in real time, and capabilities must let customers create tailored digital payment experiences that fit their needs best.

3 Ways to Cut Defense Counsel Costs

Christian Dodd

Carriers can begin by simply challenging their outside counsel to deliver more value and then discussing how to get there together.

A Low-Tech Approach to Work Automation

Tom Bobrowski

Work automation is not about technology. It’s about process. A process that is best led by the line of business or function head and not corporate IT.

Getting to the Next Level in IT Systems

Tim Van Ash

Even if legacy systems are occasionally updated, a completely new way of looking at the system as a whole is needed. This is where DevSecOps comes in.

The Power of Low-Code Platforms

Vinayak Joglekar

Customers now expect exceptional service from all businesses, and low-code platforms hold great promise for businesses’ internal and external users alike.

Resolving the Dilemma of Core Systems

Siddhartha Nigam

With time, the true cost of maintaining a legacy system and its entire ecosystem tilt in favor of an upgrade. The trick is to know when that time has arrived.