4 Mistakes to Avoid When Automating By Olga Vinichuk Specialty insurers rushing toward automation face four costly pitfalls that compromise efficiency and threaten the success of transformation efforts.
Insurers Need Better Supplier Access Management By Jose Caso Legacy B2B identity systems create security vulnerabilities and operational bottlenecks for insurers managing digital suppliers.
P&C Insurance Has a Payments Problem... By Allan Lacoste ...and it's costing more than money. Payment systems must evolve from back-office afterthoughts into competitive differentiators.
Technology Transforms Independent Insurance Agencies By Brenna Johnson Independent insurance agencies are adopting digital payment, renewal and reporting technologies to streamline operations.
August 2025 ITL FOCUS: Operational Efficiency By Insurance Thought Leadership ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.
featured The Huge Opportunity for Efficiency By Insurance Thought Leadership For instance, software can help insurers underwrite 80% faster and handle 40% more tasks with the same headcount.
AI and Automation: From Hype to Impact By Dominik Kaminski Brian Moore AI-enabled automation delivers immediate returns for P&C insurers through modular, strategic implementation.
How to Reclaim Time at Your Agency By Michael Streit With 50% of agency staff reporting burnout, strategic automation creates breathing room for client-focused work.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.