Insurers' Flawed Understanding of ROI By Geoff Martin The industry’s traditional assessments of “returns” are not suited to the insurance company of the future.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
Innovative In-House Legal Software By Evan Wong Modern legal software can identify risks, categorize them based on severity and relevance and propose tailored mitigation strategies.
Low-Code Tech Unlocks Capabilities for Consumers By Bill Schwaab Low-code digital tools are simplifying customer experience management and providing consumers more self-service capabilities.
Using GPS and AI to Improve Asset Tracking By Autumn Devine Recent developments in tracking technology and AI provide a formidable solution for vehicle thefts and inefficiencies in fleet management.
Insurtech Is at an Inflection Point By Tom Kussurelis Insurtech funding has been dropping since 2021 and hit a 20-quarter low in 4Q22. Will it rebound, continue on a flat path or decline further?
A New Approach to Resource Management By Brian Nordyke Jonathan Schwartz A more disciplined strategic road map will help insurers avoid spending time and resources on projects that are lower-priority.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.