20 Issues to Watch in 2025 By Kimberly George Mark Walls While many more than 20 key issues matter for risk managers, climate change, mental health, and aging infrastructure are among those that stand out.
Comparative Raters Level Playing Field for Agents By Anupam Gupta Comparative rating tools empower small insurance agencies to compete effectively by streamlining quotes and expanding access to carriers.
AI Revolutionizes Policy Management Software By Faheem Shakeel Modern policy administration software transforms insurance workflows with AI-driven solutions and automated processes.
Embedded Insurance: Challenges and Opportunities By Dennis Li Embedded insurance faces unique challenges in life and health markets, requiring innovative solutions beyond traditional P&C approaches.
Why I No Longer Believe in the Funnel Model By David Lien The Echo Model challenges traditional insurance marketing funnels by prioritizing continuous engagement over linear conversion paths.
Digital Adoption Platforms Transform Operations By Vara Kumar Digital adoption platforms are revolutionizing insurance operations, driving efficiency and transforming employee training.
How to Avoid Common Strategic Execution Failures By Matt Mylroie Understanding these six common pitfalls can help organizations achieve transformative strategic success.
AI Can Enhance Medical Billing Accuracy By John Bright Combining machine learning with human oversight emerges as solution for medical billing errors and fraud.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).