Image Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
Image Learning From Failure By Michael de Waal Learning from failure is hard for business leaders, but it is essential for success. So, go forth and fail fabulously!
Image A Relentless Focus on Customer Care By Troy Stewart While digitalization can create efficiencies and enhance processes, insurers must not get distracted. Customer care always comes first.
Image Solving the Talent Crisis in Insurance By Meredith Barnes-Cook The good news is that the talent challenges are within the industry’s power to address. It won’t happen overnight, but let’s get started.
Image Always Be Data Segmenting By Marty Ellingsworth Firms must always be segmenting and improving experiences for personalized risk transfer, safety, prevention and loss management.
Image A Relentless Focus on Customer Care By Troy Stewart While digitalization can create efficiencies and enhance processes, insurers must not get distracted. Customer care always comes first.
Image Low-Code Tech Unlocks Capabilities for Consumers By Bill Schwaab Low-code digital tools are simplifying customer experience management and providing consumers more self-service capabilities.
Image How to Address Agencies' Talent Shortage By Jessica Lee Despite representing a skilled, educated, untapped talent pool, neurodiverse candidates are largely underemployed.
Image Checking Our Progress on Inclusivity By Betsy Myatt Recent data found only 19% of board seats and only 12% of top officer positions are held by women.
Image Did SCOTUS Just Kill DEI? The U.S. Supreme Court decision banning the use of race in college admissions imperils corporate programs on diversity, equity and inclusion.
Image Learning From Failure By Michael de Waal Learning from failure is hard for business leaders, but it is essential for success. So, go forth and fail fabulously!
Image A Relentless Focus on Customer Care By Troy Stewart While digitalization can create efficiencies and enhance processes, insurers must not get distracted. Customer care always comes first.
Image What to Expect in Industry 4.0 By Tim Hardcastle As Industry 4.0 shifts the world around us, it creates tremendous opportunity to shape insurtech solutions and the insurance industry.
Image Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
Image Innovative In-House Legal Software By Evan Wong Modern legal software can identify risks, categorize them based on severity and relevance and propose tailored mitigation strategies.
Image Low-Code Tech Unlocks Capabilities for Consumers By Bill Schwaab Low-code digital tools are simplifying customer experience management and providing consumers more self-service capabilities.
Image How to Plan for Armed Intruders By Eric Spacek Mass shootings have people scared, and they want action. Here are four ways organizations can make their facilities more secure.
Image Cyber Insurance at Inflection Point By Mario Vitale What happens next will depend on how clearly underwriters, brokers and insurance buyers commit to building resilience.
Image The Crisis in Flood Insurance We may finally see consumers start to change their behaviors, either leaving risky areas or fortifying their homes and businesses.
Image Solving the Talent Crisis in Insurance By Meredith Barnes-Cook The good news is that the talent challenges are within the industry’s power to address. It won’t happen overnight, but let’s get started.
Image Did SCOTUS Just Kill DEI? The U.S. Supreme Court decision banning the use of race in college admissions imperils corporate programs on diversity, equity and inclusion.
Image The Changing of the Guard By Michael Morrissey Baby Boomers are aging out of insurance company board seats. Specialized training can help bring newcomers up to speed.