Image Insurance's Problem Isn't Tech; It's the Operating Model By Robert Lewis Billions in tech spending haven't solved insurance's core problem: fragmented operating models that create systemic inefficiency across the business.
Image Insurance AI Adoption Outpaces Governance By Ross Sinclair Rapid AI adoption in insurance is outpacing governance frameworks needed to ensure regulatory compliance and maintain customer trust.
Image Job Seekers Need AI Agents By Sebastian Scott Technology for hiring delivers unprecedented speed, yet thousands of qualified candidates remain invisible in systems built for efficiency alone.
Image How to Detect Early Financial Stress By Rob Harvey Insurers need to monitor the financial health of all those they interact with, and payments data can now provide continuous updates.
Carriers Face Retention Problem By Diane Brassard James Ballot Record insurance shopping driven by economic stress forces carriers to shift from reactive pricing tactics to proactive retention strategies.
Moving to a 'Platform Economy' By David Lien As generating traffic becomes a commodity capability, competitive advantage shifts from managing customer relationships to participating in their decisions.
The Best Marketing You're Not Doing By Riv Arthur Treating customer service as a cost center ignores how closed-loop operations transform complaints into loyalty and lasting revenue.
The Leadership Gap We’re Misreading By Deb Smallwood When performance outpaces achievement, high-achieving women recalibrate. That's a problem for all of us.
Life Insurance Needs More Women Leaders By Nicole Mwesigwa Life insurance's AI-driven transformation demands more women leaders to ensure ethical implementation and collaborative, customer-focused innovation.
Insurance Industry Battles DEI Fatigue By Desmond Marryshow The insurance industry faces a retention crisis as voluntary turnover soars amid workplace culture challenges.
Insurance AI Adoption Outpaces Governance By Ross Sinclair Rapid AI adoption in insurance is outpacing governance frameworks needed to ensure regulatory compliance and maintain customer trust.
A Practical Launch Framework for Insurance Startup Programs By Nick Lamparelli Peter Crowe Unclear roles and weak project discipline—not talent shortages—cause most insurance program launches to stall or fail.
Knowledge Transfer Is Key as Workforce Ages By Emily McGinn MGAs must solve how to scale specialized expertise as the workforces age and competition for talent intensifies.
Insurance's Problem Isn't Tech; It's the Operating Model By Robert Lewis Billions in tech spending haven't solved insurance's core problem: fragmented operating models that create systemic inefficiency across the business.
How to Detect Early Financial Stress By Rob Harvey Insurers need to monitor the financial health of all those they interact with, and payments data can now provide continuous updates.
When Operations Becomes Marketing By Riv Arthur The AIs deciding whether to recommend your company aren't reading your brand guidelines. They're evaluating your operational reality.
The Blind Spot in AI-Driven Loss Prevention By Jon DeWald Insurers deploy AI-driven tools to monitor and manage risks but lack systematic visibility into how well maintained the underlying assets are.
Insurance Risks Being Left Behind By Dominique Roudaut Widening protection gaps demand insurers transform from risk transfer to resilience providers or face existential decline.
Telematics Drives Shift in Commercial Insurance By Shammi Thakur Commercial insurance is evolving from reactive risk transfer to continuous prevention through real-time telematics and behavioral data.
Job Seekers Need AI Agents By Sebastian Scott Technology for hiring delivers unprecedented speed, yet thousands of qualified candidates remain invisible in systems built for efficiency alone.
Knowledge Transfer Is Key as Workforce Ages By Emily McGinn MGAs must solve how to scale specialized expertise as the workforces age and competition for talent intensifies.
Independent Insurance Agencies Face Staffing Crisis By Tricia Sabulis Independent agencies must shift from passive job posting to active talent development as the insurance staffing crisis intensifies.
