Image Insurers Must Rebuild Trust Through Transparency By Liam Collopy As insurers face mounting volatility, rebuilding policyholder trust through increased, more open communication becomes critical.
Image Risk Managers Must Prevent Investor Surprises By Donna Galer Chief risk officers must identify emerging risks to prevent investor surprises and potential shareholder litigation.
Image Crisis Communication Is Key in Disasters By Alan Burger Drawing from personal disaster experience, an insurance expert reveals how crisis communication can make or break recovery efforts.
Image Tech Transforms Warranty Management for Hybrid Work By Brett Lassig As hybrid work becomes permanent, traditional warranty management faces new challenges that require innovative tech solutions.
Shifting From Transactional to Relationship-Driven Insurance By Brad Simmons Specialty insurers must evolve beyond transactions to deliver personalized, digital-first coverage that meets modern consumer demands.
Image 'The AI Will See You Now' Generative AI did as well as psychotherapists at treating depression in a study, suggesting that insurers' customer service chatbots can just keep getting better.
Insurers Must Rebuild Trust Through Transparency By Liam Collopy As insurers face mounting volatility, rebuilding policyholder trust through increased, more open communication becomes critical.
Insurance Industry Battles DEI Fatigue By Desmond Marryshow The insurance industry faces a retention crisis as voluntary turnover soars amid workplace culture challenges.
The Power of Diversity By Insurance Thought Leadership In this Future of Risk conversation, Deb Smallwood explains how breakthroughs in AI create openings to finally advance the industry's diversity goals.
How to Address Agencies' Talent Shortage By Jessica Lee Despite representing a skilled, educated, untapped talent pool, neurodiverse candidates are largely underemployed.
Insurers Must Rebuild Trust Through Transparency By Liam Collopy As insurers face mounting volatility, rebuilding policyholder trust through increased, more open communication becomes critical.
How to Integrate Generative AI By Upendra Belhe Carriers must ensure data readiness, carefully validate outputs, and adopt governance structures that balance speed with compliance.
Risk Managers Must Prevent Investor Surprises By Donna Galer Chief risk officers must identify emerging risks to prevent investor surprises and potential shareholder litigation.
Professional Services Need a New Pricing Model By Coley Perry Professional services for insurers need a new pricing model as AI and cloud technology reshape traditional consulting approaches.
Regulation, Litigation Pressure Insurance Costs By Todd Greenbaum Rising regulations, relentless litigation and tech demands squeeze insurers, forcing costs higher across the industry.
The Case for TPAs in an AI Claims Environment By Chris Taylor Generative AI reshapes third-party administrators' role in insurance claims, creating challenges but also opportunities to serve carriers better.
Cyber Insurers Expand Into Services By Rajeev Gupta Cyber insurers evolve beyond claims support, offering security tools to strengthen policyholders' digital defenses.
Lemonade, Hippo and Root Are Back, but.... By Matteo Carbone The three prominent insurtechs recently released results that are encouraging, but all still face significant hurdles.
Insurance Faces Growing Natural Disaster Challenges By Bill Clark Kevin Stein As climate perils intensify, insurers must innovate or risk market exodus amid mounting catastrophic losses.
Insurance Industry Battles DEI Fatigue By Desmond Marryshow The insurance industry faces a retention crisis as voluntary turnover soars amid workplace culture challenges.
20 Issues to Watch in 2025 By Kimberly George Mark Walls While many more than 20 key issues matter for risk managers, climate change, mental health, and aging infrastructure are among those that stand out.
Thriving in a Downsized World By Kelly Hirn Middle managers face mounting pressure as layoffs force survivors to adapt to expanded roles and unfamiliar responsibilities.
