Strategy & Operations

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Opportunities Amid the Great Resignation

By

Melis Carroll

Individuals are reevaluating what’s important to them, what they want for their careers and the pandemic's significant impact and financial burden on their families.
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There Is No 'I' in 'TEAM'

By

Tom Bobrowski

But there is an 'i' in 'WIN.' Let’s talk talent. Let’s talk football.
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Real Price of Current Economic Trends

By

Bill Walrath

Will consumers view the insurance industry as a dynamic, solution-driven partner in their life or as a static, same-as-always industry?
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Identity Management: the Future of Marketing

By

Jeff Piotrowski

Identity management involves reconciling what you know about an individual with real-time behavioral data, specifically actions that signal purchasing intent.

Customer Experience

an ipad with min shopping cart, credit card, credit card machine and piggy bank on it. There is a yellow background.

The Future of Electronic Payments

While many hail cryptocurrency as a revolution, a free, secure system developed in India may hold greater promise for exchanging money digitally.

Why We Need New Billing Models

Denise Garth

Changes in customer behavior are creating a series of “from – to” shifts that have huge implications for billing and payments and require a quick response.

How to Stop Annoying Your Customers

In this webinar, we discuss why insurers have frustrated customers for so long -- and what they are finally starting to do to remove the problems.

Diversity & Inclusion

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Bridging Cultures: 5 Steps for D&I Success

Wendy Houser

A key to diversity and inclusion is having strong support from senior leadership. Another is naming a single leader to be responsible for the success of all your efforts.

AI and Discrimination in Insurance

Mitch Wein

Charlie Kirchofer

AI's algorithms can lead to inadvertent discrimination against protected classes. Insurers must be vigilant.

How to Outperform on Innovation

Amy Radin

It is up to all of us leaders to advance diversity and inclusion. It's the morally right thing to do, and it's the only commercially smart answer.

Leadership

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featured

Is There a Silver Bullet on Reserving?

Lewis Maddock

Advancements in technology today provide the tools and resources necessary for the step change in reserving capabilities that were not previously possible.

There Is No 'I' in 'TEAM'

Tom Bobrowski

But there is an 'i' in 'WIN.' Let’s talk talent. Let’s talk football.

woman analyzing pieces of paper with data

Real Price of Current Economic Trends

Bill Walrath

Will consumers view the insurance industry as a dynamic, solution-driven partner in their life or as a static, same-as-always industry?

Operational Efficiency

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Technology Is the Solution -- and the Problem

The assumption about technology is that progress comes fast: Because electrons move at the speed of light, changes driven by technology must, too. But that's often not the case.

It’s Time to Reimagine Digital Payments

Karen Furtado

The acceptance and delivery of payments must be in real time, and capabilities must let customers create tailored digital payment experiences that fit their needs best.

3 Ways to Cut Defense Counsel Costs

Christian Dodd

Carriers can begin by simply challenging their outside counsel to deliver more value and then discussing how to get there together.

Talent Gap

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ITL FOCUS July: Talent Gap

Insurance Thought Leadership

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

This month, we're focusing on Talent Gap

two people in an office building working on a laptop

Opportunities Amid the Great Resignation

Melis Carroll

Individuals are reevaluating what’s important to them, what they want for their careers and the pandemic's significant impact and financial burden on their families.

An Interview with Jenn Knight

Insurance Thought Leadership

Jenn is the co-founder and CTO of AgentSync. With skill sets that encompass both left- and right-brained thinking, Jenn enjoys tackling the biggest challenges she can find.