Image Tech Transforms Warranty Management for Hybrid Work By Brett Lassig As hybrid work becomes permanent, traditional warranty management faces new challenges that require innovative tech solutions.
Image Insurance Faces Growing Natural Disaster Challenges By Bill Clark Kevin Stein As climate perils intensify, insurers must innovate or risk market exodus amid mounting catastrophic losses.
Image AI Takes Insurance BPO to the Next Level By John Simpson Organizations that successfully combine AI's processing power with experienced professionals' judgment will gain significant advantages.
Image Insurers Stay Optimistic on Investment Returns By Matt Reilly U.S. insurers remain optimistic for 2025 despite political concerns, showing increased appetite for private assets and risk-taking.
AI Takes Insurance BPO to the Next Level By John Simpson Organizations that successfully combine AI's processing power with experienced professionals' judgment will gain significant advantages.
A Day in the Life of an L&A Insurance Super Agent By Bobbie Shrivastav Lawrence Krasner Here is a snapshot of a typical day for a service staff with SUPERPOWERS (i.e., good data, automation, and an AI assistant).
Gen AI: The Game Changer Insurance Has Been Waiting for By Biswa Misra Generative AI promises to revolutionize customer engagement, yet only 10% of companies fully embrace its transformative potential.
Insurance Industry Battles DEI Fatigue By Desmond Marryshow The insurance industry faces a retention crisis as voluntary turnover soars amid workplace culture challenges.
The Power of Diversity By Insurance Thought Leadership In this Future of Risk conversation, Deb Smallwood explains how breakthroughs in AI create openings to finally advance the industry's diversity goals.
How to Address Agencies' Talent Shortage By Jessica Lee Despite representing a skilled, educated, untapped talent pool, neurodiverse candidates are largely underemployed.
Can Adequate Premiums and Trust Coexist? By Alan Demers Stephen Applebaum The insurance industry has a pivotal opportunity to redefine itself. By prioritizing transparency, insurers can address premium leakage while restoring trust.
Insurers Stay Optimistic on Investment Returns By Matt Reilly U.S. insurers remain optimistic for 2025 despite political concerns, showing increased appetite for private assets and risk-taking.
P&C Insurance: Mind The Gap(s) By Alan Demers Stephen Applebaum The last three years are arguably the most challenging the P&C insurance model has faced, and a worrisome series of gaps has taken shape.
Tech Transforms Warranty Management for Hybrid Work By Brett Lassig As hybrid work becomes permanent, traditional warranty management faces new challenges that require innovative tech solutions.
AI Takes Insurance BPO to the Next Level By John Simpson Organizations that successfully combine AI's processing power with experienced professionals' judgment will gain significant advantages.
Iterative Tops Waterfall in Project Management By Marcin Nowak Modern software development demands iterative approaches over traditional Waterfall methods for greater flexibility and project success.
Insurance Faces Growing Natural Disaster Challenges By Bill Clark Kevin Stein As climate perils intensify, insurers must innovate or risk market exodus amid mounting catastrophic losses.
March ITL FOCUS: Predict & Prevent By Insurance Thought Leadership ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.
'Every Carrier Is a CAT Carrier Now' By Insurance Thought Leadership With seemingly nowhere immune to natural disasters these days, carriers must communicate the risks better and spur policyholders toward resilience.
Insurance Industry Battles DEI Fatigue By Desmond Marryshow The insurance industry faces a retention crisis as voluntary turnover soars amid workplace culture challenges.
20 Issues to Watch in 2025 By Kimberly George Mark Walls While many more than 20 key issues matter for risk managers, climate change, mental health, and aging infrastructure are among those that stand out.
Thriving in a Downsized World By Kelly Hirn Middle managers face mounting pressure as layoffs force survivors to adapt to expanded roles and unfamiliar responsibilities.
