Strategy & Operations

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Continuous Improvement Comes to Insurance

By

Tom Bobrowski

Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
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Learning From Failure

By

Michael de Waal

Learning from failure is hard for business leaders, but it is essential for success. So, go forth and fail fabulously!
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A Relentless Focus on Customer Care

By

Troy Stewart

While digitalization can create efficiencies and enhance processes, insurers must not get distracted. Customer care always comes first.
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Solving the Talent Crisis in Insurance

By

Meredith Barnes-Cook

The good news is that the talent challenges are within the industry’s power to address. It won’t happen overnight, but let’s get started.

Customer Experience

Three people sitting at a table and one person standing, and they're all talking; there are papers and a laptop on the table and behind the people is a black wall with post-it notes covering it

Always Be Data Segmenting

Firms must always be segmenting and improving experiences for personalized risk transfer, safety, prevention and loss management.

Three people smiling while sitting at a table with tablets and paperwork

A Relentless Focus on Customer Care

Troy Stewart

While digitalization can create efficiencies and enhance processes, insurers must not get distracted. Customer care always comes first.

Multi-colored code across a black background with portions of code lit up

Low-Code Tech Unlocks Capabilities for Consumers

Bill Schwaab

Low-code digital tools are simplifying customer experience management and providing consumers more self-service capabilities.

Diversity & Inclusion

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How to Address Agencies' Talent Shortage

Jessica Lee

Despite representing a skilled, educated, untapped talent pool, neurodiverse candidates are largely underemployed.

Three women in an office walking side by side while smiling

Checking Our Progress on Inclusivity

Betsy Myatt

Recent data found only 19% of board seats and only 12% of top officer positions are held by women.

Did SCOTUS Just Kill DEI?

The U.S. Supreme Court decision banning the use of race in college admissions imperils corporate programs on diversity, equity and inclusion.

Leadership

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A man in a suit holding a briefcase and an umbrella standing in the ocean under a cloudy sky

Learning From Failure

Michael de Waal

Learning from failure is hard for business leaders, but it is essential for success. So, go forth and fail fabulously!

A Relentless Focus on Customer Care

Troy Stewart

While digitalization can create efficiencies and enhance processes, insurers must not get distracted. Customer care always comes first.

Computer graphic of grey boxes ascending in various shading

What to Expect in Industry 4.0

Tim Hardcastle

As Industry 4.0 shifts the world around us, it creates tremendous opportunity to shape insurtech solutions and the insurance industry.

Operational Efficiency

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Neon yellow arrows pointing to the right against a dark and red lit up background

Continuous Improvement Comes to Insurance

Tom Bobrowski

Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.

A desktop computer with code on it and on top of a white desk with a keyboard and pens

Innovative In-House Legal Software

Evan Wong

Modern legal software can identify risks, categorize them based on severity and relevance and propose tailored mitigation strategies.

Low-Code Tech Unlocks Capabilities for Consumers

Bill Schwaab

Low-code digital tools are simplifying customer experience management and providing consumers more self-service capabilities.

Predict & Prevent

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How to Plan for Armed Intruders

Eric Spacek

Mass shootings have people scared, and they want action. Here are four ways organizations can make their facilities more secure.

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Cyber Insurance at Inflection Point

Mario Vitale

What happens next will depend on how clearly underwriters, brokers and insurance buyers commit to building resilience.

The Crisis in Flood Insurance

We may finally see consumers start to change their behaviors, either leaving risky areas or fortifying their homes and businesses.

Talent Gap

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Four women sitting around a brown wooden circular table with notes and tablets in front of them

Solving the Talent Crisis in Insurance

Meredith Barnes-Cook

The good news is that the talent challenges are within the industry’s power to address. It won’t happen overnight, but let’s get started.

Did SCOTUS Just Kill DEI?

The U.S. Supreme Court decision banning the use of race in college admissions imperils corporate programs on diversity, equity and inclusion.

A group of people standing in front of a screen in a building with glass windows and sunlight coming through

The Changing of the Guard

Michael Morrissey

Baby Boomers are aging out of insurance company board seats. Specialized training can help bring newcomers up to speed.