Strategy & Operations

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How to Tackle Third-Party Security Challenges

By

Haider Iqbal

As insurance firms grapple with rising cyber threats, effective B2B identity management becomes crucial for protecting sensitive data.
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Language Barriers Create Claims Challenges

By

Elena Petrova

AI falls short in serving customers with limited English proficiency. Balancing technology with human interaction is key.
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The Future of CX: Synchronizing AI, Human Interaction

By

Angela Pratt

Business leaders must harmoniously blend their teams with the new AI technologies to provide the best possible customer experience.
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3 Key Workplace Challenges Reshaping Business

By

Nidhi Verma

Technology disruption, skills gaps and workplace conflict reshape modern work environments amid unprecedented change.

Customer Experience

Language Barriers Create Claims Challenges

AI falls short in serving customers with limited English proficiency. Balancing technology with human interaction is key.

Three Young People Sitting on the Stairs Talking With Each Other

Modernizing Life & Annuities for Millennials

Brad Medd

Rather than viewing annuities as products that are simply “sold, not bought,” the industry must evolve to take advantage of a historic opportunity.

Woman in Purple Cardigan Using Binoculars

How to Better Prepare for Market-Driven Disruptions

Jennifer Nuest

The recent port strike offers lessons for how to minimize insurance disruption from market events. Strategies for preparing for hurricanes can help.

Diversity & Inclusion

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The Power of Diversity

Insurance Thought Leadership

In this Future of Risk conversation, Deb Smallwood explains how breakthroughs in AI create openings to finally advance the industry's diversity goals.

A multitude of people in an office sitting at a desk and looking at their computers and talking to one another

How to Address Agencies' Talent Shortage

Jessica Lee

Despite representing a skilled, educated, untapped talent pool, neurodiverse candidates are largely underemployed.

Three women in an office walking side by side while smiling

Checking Our Progress on Inclusivity

Betsy Myatt

Recent data found only 19% of board seats and only 12% of top officer positions are held by women.

Leadership

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Forget 'Social Inflation'; Think 'Legal System Abuse'

We need to sharpen our language to stem the tsunami of lawsuits financed by private equity. Let's start talking about "dark money" and "billboard lawyers."

3 Key Workplace Challenges Reshaping Business

Nidhi Verma

Technology disruption, skills gaps and workplace conflict reshape modern work environments amid unprecedented change.

Beware the Algorithm!

Lawyers and consumer advocates are demonizing algorithms any time a decision goes against a policy holder. Let's talk about them less.

Operational Efficiency

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How to Tackle Third-Party Security Challenges

Haider Iqbal

As insurance firms grapple with rising cyber threats, effective B2B identity management becomes crucial for protecting sensitive data.

Dynamic Pricing Gives Insurers a Competitive Edge

Prathap Gokul

Leveraging advanced analytics, AI, IoT sensors and telematics, insurers can now dynamically adjust premiums based on market conditions and behavioral patterns.

Man Punching in the Air while in VR Goggles

How AI Improves Insurance Efficiency, Control

Mohit Sharma

AI is transforming insurance operations, from fraud detection to personalized customer experiences.

Predict & Prevent

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And the Winners Are...

The winners of the Global Innovation Awards, which the International Insurance Society and ITL handed out last week, suggest a revealing theme.

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Geospatial Technology Helps Combat Wildfire Threat

Antoine Rostand

Earth observation technology emerges as a crucial tool in predicting and fighting wildfires.

The Path Forward for Workers' Comp

Insurance Thought Leadership

As the industry keeps making progress on reducing injuries, Bill Zachry describes how AI and other technologies can take workers' comp to a whole new level.