Strategy & Operations

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Breaking Down Silos in Insurance

By

Rory Meleniclis

Insurers can dismantle organizational silos by shifting from project-based work to product teams built around shared capabilities like underwriting and claims.
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Insurers' Real Barrier to Operational Efficiency

By

Diane Brassard

James Ballot

Insurers are discovering that outdated workflows, not legacy systems, are the real barrier to operational efficiency and sustainable growth.
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The Private Equity Revolution in Insurance

By

Riv Arthur

Private equity is systematically acquiring the unregulated, fee-generating operations around insurance carriers, with broad implications.
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It Wasn't a Decision. It Was a Default.

By

Amy Radin

There is a question about AI no one is asking out loud: Are the efficiencies worth more as a cost saving, or as time freed up for other work?

Customer Experience

Why Insurance Tech No Longer Guarantees Competitive Edge

As technology becomes commoditized across insurance, trust and human capabilities may emerge as the industry's next competitive differentiators.

The Case for Faster Payments as a Trust Strategy

Sarah Woodard

Payment experiences now shape policyholder trust -- or lack thereof -- more than any other routine interaction with their insurance carrier.

AI's Insights Into Customer Sentiment

Tamar Cohen

AI-powered tools now capture real-time behavioral signals from claims interactions, transforming employee experience data into measurable business performance.

Diversity & Inclusion

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The Leadership Gap We’re Misreading

Deb Smallwood

When performance outpaces achievement, high-achieving women recalibrate. That's a problem for all of us.

Life Insurance Needs More Women Leaders

Nicole Mwesigwa

Life insurance's AI-driven transformation demands more women leaders to ensure ethical implementation and collaborative, customer-focused innovation.

Insurance Industry Battles DEI Fatigue

Desmond Marryshow

The insurance industry faces a retention crisis as voluntary turnover soars amid workplace culture challenges.

Leadership

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AI Changed a $500 Million Reserve Development Story

AI Lets Insurers Avoid Reserve Surprises

Upendra Belhe

AI-enabled decision intelligence helps insurers integrate fragmented enterprise data before reserve surprises become $500 million problems.

Private Equity Targets Insurance Operations Beyond Regulation

The Private Equity Revolution in Insurance

Riv Arthur

Private equity is systematically acquiring the unregulated, fee-generating operations around insurance carriers, with broad implications.

AI Cost-Cutting Defaults Undermine Insurance ROI

It Wasn't a Decision. It Was a Default.

Amy Radin

There is a question about AI no one is asking out loud: Are the efficiencies worth more as a cost saving, or as time freed up for other work?

Operational Efficiency

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Breaking Down Silos in Insurance

Rory Meleniclis

Insurers can dismantle organizational silos by shifting from project-based work to product teams built around shared capabilities like underwriting and claims.

Insurance Companies Rethink Operations Through Workflow Standardization

Insurers' Real Barrier to Operational Efficiency

Diane Brassard

James Ballot

Insurers are discovering that outdated workflows, not legacy systems, are the real barrier to operational efficiency and sustainable growth.

August 2026 ITL FOCUS: Operational Efficiency

Insurance Thought Leadership

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

Predict & Prevent

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The Blind Spot in AI-Driven Loss Prevention

Jon DeWald

Insurers deploy AI-driven tools to monitor and manage risks but lack systematic visibility into how well maintained the underlying assets are.

Insurance Risks Being Left Behind

Dominique Roudaut

Widening protection gaps demand insurers transform from risk transfer to resilience providers or face existential decline.

Telematics Drives Shift in Commercial Insurance

Shammi Thakur

Commercial insurance is evolving from reactive risk transfer to continuous prevention through real-time telematics and behavioral data.

Talent Gap

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Reimagine, Retain, Reskill: Staffing the AI-Driven Insurer

Chaz Perera

Insurance leaders must build workforce strategies alongside AI deployment, retraining employees for higher-value roles as automation reshapes traditional insurance functions.

Two people in an office in dark suits conducting an interview

Job Seekers Need AI Agents

Sebastian Scott

Technology for hiring delivers unprecedented speed, yet thousands of qualified candidates remain invisible in systems built for efficiency alone.

Knowledge Transfer Is Key as Workforce Ages

Emily McGinn

MGAs must solve how to scale specialized expertise as the workforces age and competition for talent intensifies.

Six Things