Strategy & Operations

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Evaluating Leadership Beyond Individual Accomplishments

By

Bibi Khan

A broader perspective is needed on how organizations develop, recognize, and evaluate leadership effectiveness.
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Don't Ask Employees to Support Change...

By

Mykhailo Hrabovskyi

...ask them to help build it. Transformation in insurance requires involving employees early to identify real problems before selecting technology solutions.
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Gen Z Drives Insurance Claims Transformation

By

Ray Walsh

Gen Z's demand for instant digital experiences is forcing insurers to modernize claims payments or risk losing policyholders.
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Boards Struggle With Information Overload

By

Andy Wright

Directors face mounting fiduciary pressure as board packs balloon while preparation time shrinks, creating a governance crisis few acknowledge.

Customer Experience

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When an AI Calls, Who Should Answer?

Amrish Singh

Blocking Meta's AI agent on your website won't stop it from calling. Insurers need a plan to handle these calls.

How AI Is Redefining Credit Protection Insurance

Sara Perez

AI enables CPI providers to evolve from product suppliers to strategic partners by adapting at retail speed while maintaining governance.

Gen Z Drives Insurance Claims Transformation

Ray Walsh

Gen Z's demand for instant digital experiences is forcing insurers to modernize claims payments or risk losing policyholders.

Diversity & Inclusion

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Black and white photo taken at a low angle of a gap in rocks with a staircase across them

The Leadership Gap We’re Misreading

Deb Smallwood

When performance outpaces achievement, high-achieving women recalibrate. That's a problem for all of us.

Life Insurance Needs More Women Leaders

Nicole Mwesigwa

Life insurance's AI-driven transformation demands more women leaders to ensure ethical implementation and collaborative, customer-focused innovation.

Insurance Industry Battles DEI Fatigue

Desmond Marryshow

The insurance industry faces a retention crisis as voluntary turnover soars amid workplace culture challenges.

Leadership

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Evaluating Leadership Beyond Individual Accomplishments

Bibi Khan

A broader perspective is needed on how organizations develop, recognize, and evaluate leadership effectiveness.

AI Shapes Customer Demand While Measuring It

David Lien

AI systems now shape customer choices through recommendations and interactions, making causal identification essential to distinguish genuine needs from system-influenced demand.

Innovation Creates Potential. Execution Creates Performance.

David Beattie

Automotive services companies that execute consistently at scale outperform those that simply innovate first or grow fastest.

Operational Efficiency

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When an AI Calls, Who Should Answer?

Amrish Singh

Blocking Meta's AI agent on your website won't stop it from calling. Insurers need a plan to handle these calls.

Don't Ask Employees to Support Change...

Mykhailo Hrabovskyi

...ask them to help build it. Transformation in insurance requires involving employees early to identify real problems before selecting technology solutions.

AI Can Preserve Claims Adjuster Expertise

Ingrid Flores

With fewer adjusters entering the field and claims growing more complex, AI offers capacity without replacing the human judgment insurers need most.

Predict & Prevent

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The Blind Spot in AI-Driven Loss Prevention

Jon DeWald

Insurers deploy AI-driven tools to monitor and manage risks but lack systematic visibility into how well maintained the underlying assets are.

Insurance Risks Being Left Behind

Dominique Roudaut

Widening protection gaps demand insurers transform from risk transfer to resilience providers or face existential decline.

Telematics Drives Shift in Commercial Insurance

Shammi Thakur

Commercial insurance is evolving from reactive risk transfer to continuous prevention through real-time telematics and behavioral data.

Talent Gap

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What Job Descriptions Show About AI Adoption

Éric Sibony

Insurers are hiring AI builders, but descriptions for operational roles don't yet reflect how claims and underwriting work will change.

Making Innovation Stick in Insurance Organizations

Abrianne Harmon

Sustainable innovation in insurance requires organizations to master change adoption through culture building and strategic training design.

How to Build Tomorrow's Insurance Workforce

Afiong Ekong

Insurance's talent crisis demands a shift from hiring for past experience to identifying transferable skills and future potential.