Strategy & Operations

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What Are Insurers’ Top Talent Objectives?

By

Mark Breading

While talent challenges are nothing new to insurers, new research shows they are prioritizing talent strategies more than ever in the post-pandemic era.
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Bridging Cultures: 5 Steps for D&I Success

By

Wendy Houser

A key to diversity and inclusion is having strong support from senior leadership. Another is naming a single leader to be responsible for the success of all your efforts.
featured

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The Next Evolution of Insurance

By

Ron Gura

Instead of simply selling consumers products, smart companies. including insurers, market themselves as companies to believe in and make part of one’s life.
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3 Ways to Cut Defense Counsel Costs

By

Christian Dodd

Carriers can begin by simply challenging their outside counsel to deliver more value and then discussing how to get there together.

Customer Experience

featured

Low angle photo of tall buildings in the light

The Next Evolution of Insurance

Instead of simply selling consumers products, smart companies. including insurers, market themselves as companies to believe in and make part of one’s life.

a photo of three sets of hands on a wooden table. Two people are holding smartphones and one is typing on a silver laptop. There are drawings of email symbols above all three sets of hands.

Is the Email Era Ending?

Email is based on an antiquated physical model (the inbox and outbox), and better ways of communicating -- even collaborating -- with customers are emerging.

Is There Such a Thing as 'Positive Friction'?

Peter Hovard

Application forms that encourage fast thinking can lead to misdisclosure through careless mistakes, approximate answers and intuitive biases. Slowing the buyer down may help.

Diversity & Inclusion

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Low angle photo of a curving bridge at nighttime

Bridging Cultures: 5 Steps for D&I Success

Wendy Houser

A key to diversity and inclusion is having strong support from senior leadership. Another is naming a single leader to be responsible for the success of all your efforts.

AI and Discrimination in Insurance

Mitch Wein

Charlie Kirchofer

AI's algorithms can lead to inadvertent discrimination against protected classes. Insurers must be vigilant.

How to Outperform on Innovation

Amy Radin

It is up to all of us leaders to advance diversity and inclusion. It's the morally right thing to do, and it's the only commercially smart answer.

Leadership

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a photo of a brunette women standing on the bus wearing a white surgical mask

Brace Yourself for More Waves of COVID

I'm as ready as anybody to put COVID in the rearview mirror, but the latest assessment from a public health specialist I admire is truly depressing.

Bridging Cultures: 5 Steps for D&I Success

Wendy Houser

A key to diversity and inclusion is having strong support from senior leadership. Another is naming a single leader to be responsible for the success of all your efforts.

Technology Is the Solution -- and the Problem

The assumption about technology is that progress comes fast: Because electrons move at the speed of light, changes driven by technology must, too. But that's often not the case.

Operational Efficiency

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Technology Is the Solution -- and the Problem

The assumption about technology is that progress comes fast: Because electrons move at the speed of light, changes driven by technology must, too. But that's often not the case.

It’s Time to Reimagine Digital Payments

Karen Furtado

The acceptance and delivery of payments must be in real time, and capabilities must let customers create tailored digital payment experiences that fit their needs best.

3 Ways to Cut Defense Counsel Costs

Christian Dodd

Carriers can begin by simply challenging their outside counsel to deliver more value and then discussing how to get there together.

Talent Gap

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Low-angle black and white photo of three tall buildings

What Are Insurers’ Top Talent Objectives?

Mark Breading

While talent challenges are nothing new to insurers, new research shows they are prioritizing talent strategies more than ever in the post-pandemic era.

Winning the War for Talent

Marie Carr, Amanda Davis, and Bhushan Sethi, along with moderator Paul Carroll, discuss creating a culture of innovation and how to attract new talent and motivate and upskill existing talent.

a photo of a castle on a hill nestled in between mountains covered in green trees

Outsourcing to the Sixth Century

A story about monks and nuns doing electronic piecework suggests just how far the gig economy can stretch, if we think about the issues creatively enough.