Going Digital

Insurance firms face a critical decision between building new systems or "wrapping" legacy platforms for digital transformation.

Disconnected financial operations and fragmented data lead to inefficiencies, errors, missed opportunities, and bad customer experience.

Life insurers must create a strong data strategy, zero in on their key use cases, acquire employee support and select strong partners.

Insurers face critical choices between modern legacy systems and true cloud-native solutions for digital transformation. Five myths can lead to bad decisions. 

The winners of the Global Innovation Awards, which the International Insurance Society and ITL handed out last week, suggest a revealing theme. 

Insurers must evolve mobile apps to meet policyholder demands and boost engagement in an increasingly digital world.

Insurance agents must adapt to digital-first consumers while maintaining personalized service in today's evolving marketplace.

Automation helps insurers address fragmentation, security risks and rising customer expectations in claims processing.