Going Digital

Commercial insurance technology platforms are emerging as the solution to fragmented systems that waste agents' valuable client-facing time.

Insurtech startups show signs of recovery despite past legal troubles, prompting traditional insurers to reconsider their competitive stance.

Independent agents say carriers can gain a competitive edge and build deeper connections by improving process, communication and technology.

Professional services for insurers need a new pricing model as AI and cloud technology reshape traditional consulting approaches.

Digital health services expose providers to new liability risks while many remain unaware of available coverage solutions.

Generative AI will likely alter the business models of many industries; insurers should go beyond seeking efficiencies and experiment with deeper changes. 

Digital tools are transforming how employees access and use workplace benefits, creating opportunities for brokers to enhance engagement.

The four teams demonstrated real innovation -- that took ages to gestate. There are lessons for insurers.