Going Digital

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Moving to a 'Platform Economy'

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As generating traffic becomes a commodity capability, competitive advantage shifts from managing customer relationships to participating in their decisions.

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Digital Transformation Key for P&C Insurers

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Digital transformation has become essential for P&C insurers as legacy systems struggle to meet modern customer expectations.

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Digital Skills Decay Faster Than Firms Train

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Digital skills expire faster than training programs can replace them, forcing enterprises to prioritize adaptability over traditional reskilling approaches.

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Insurance Modernization Is Stalling

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Peter McMurtrie

Carriers are confronting widening gaps between ambitious digital strategies and operational execution.

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Insurers Face an AI Talent Gap

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Patrick Donovan

Talent shortages, not technology limitations, threaten insurance modernization; 62% of CEOs say workforce gaps are hindering growth.

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How to Futureproof Your Brand

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Established insurers must balance brand legacy with digital innovation to deliver modern claims experiences that today's consumers demand.

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What Every Insurance IT Leader Should Be Asking

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As insurance technology capabilities commoditize, successful delivery depends more on execution partners than the tools.

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The Need to Speed Up Underwriting

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Speed-driven consumer expectations are forcing life insurers to abandon legacy underwriting and adopt digital solutions.

Editor's Picks

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'Digital Twins': The Race Is On

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The concept is widely adopted in manufacturing and supply chain. Insurers that integrate digital twins will significantly out-compete rivals.

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Insurance in 2030: What Does the Future Hold?

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In an increasingly fractured world, insurers have to cover a greater array and frequency of intensifying risks.

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Tech Secret to a Combined Ratio Below 100%

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Deepak Karthikeyan

While large personal auto insurers have adopted telematics-based programs, they’re only scratching the surface of the potential benefits.

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Insurtech Is at an Inflection Point

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Insurtech funding has been dropping since 2021 and hit a 20-quarter low in 4Q22. Will it rebound, continue on a flat path or decline further?

Six Things

Fired from Job

An AI-Driven Jobs Apocalypse? Yeah, Maybe Not

By Paul Carroll

Even as companies lay off tens of thousands of workers and cite AI-based efficiencies, it's becoming clear that fears of a jobs apocalypse have been overstated.

The Wasted Insurance Opportunity in AI Subscriptions

Fifty million AI subscribers are generating new exposures daily, yet insurers are writing exclusions instead of embedding coverage.

1

What Happens to Auto Insurance When There Are No Drivers?

Tesla's driverless Cybercab signals an industry shift that commercial auto insurers have not seriously prepared to address.

2

Insurance Built a Model for the Wrong Kind of Natural Disaster

With secondary perils accounting for 92% of losses, traditional catastrophe reinsurance architecture is fundamentally misaligned with modern risk.

3

AI Alone Cannot Close Insurance's Execution Gap

Volatile risk conditions demand faster decisions, yet many insurers cannot operationalize AI intelligence quickly enough to respond to market shifts.

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Gen X Insurance Customers Embrace AI Assistants

Insurance agencies underestimate Gen X customers, who demonstrate higher comfort with AI assistants than any other age group does.

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Carriers Face Retention Problem

Record insurance shopping driven by economic stress forces carriers to shift from reactive pricing tactics to proactive retention strategies.

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ITL Recommends

Why Insurance AI Pilots Fail - And How to Scale

The Forrester Wave™: Insurance Agency Management Systems, Q4 2025

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ITL Partner: Zywave

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Platform Modernization in Insurance: Why Now Is the Time to Accelerate

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Adaptability Is the Key for Insurers

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Insurance Thought Leadership

ITL Partner: Majesco

Title Text: An Interview with Denise Garth and Manish Shah

From Documents to Decisions: Why Claims Needs a New Operating Model

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Insurance Thought Leadership

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The Road Map for Embedded Insurance

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Insurance Thought Leadership

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AI Needs an 'I Don't Know' Feature

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Human and AI Fingers Touching

What Limits Insurance Distribution Growth

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Digital Infrastructure