AI & Machine Learning

Amid all the turmoil in the auto market, as we move in fits and starts toward electric and even autonomous vehicles, here's a new wrinkle: Data suggest that car sales have peaked. 

AI falls short in serving customers with limited English proficiency. Balancing technology with human interaction is key.

AI is transforming insurance operations, from fraud detection to personalized customer experiences.

Carriers struggle to scale AI initiatives despite projected $19.9 trillion economic impact by 2030. Here are three key areas to focus on.

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

It's time to move past small-scale, cautious pilot projects focused on efficiency and to start testing how generative AI can let us reinvent processes, governance, and structures.

Business leaders must harmoniously blend their teams with the new AI technologies to provide the best possible customer experience.

As AI evolves and becomes more user-friendly, deepfakes will likely play a bigger role in cyber crime. Insurance companies must stay one step ahead.