AI & Machine Learning

Chief claims officers must transform their departments into AI-native ground-truth engines or risk becoming the bottleneck in enterprise transformation.

Commercial insurers face a strategic challenge: identifying which submissions merit scarce underwriting attention, not just processing more faster.

AI agents optimizing for bind rates may exploit underwriting systems the same way OpenAI's test agents hacked shared infrastructure.

Claims adjusters report the highest AI dissatisfaction rates across all occupations, but poor implementation—not the technology—is to blame.

AI pilots prove capability, but production adoption hinges on workflow integration, data relevance and user trust at scale.

As AI masters producing realistic images and expert-level outputs, imitation doesn't mean it understands cause-and-effect.

We're suddenly having a debate about whether AI is about to kill us all, and it obscures some pressing issues.

Directors face mounting fiduciary pressure as board packs balloon while preparation time shrinks, creating a governance crisis few acknowledge.