AI & Machine Learning

Blocking Meta's AI agent on your website won't stop it from calling. Insurers need a plan to handle these calls.

Insurers aren't avoiding AI due to fear—they're waiting for core platform vendors to deliver native capabilities instead of risky integrations.

Gen Z's demand for instant digital experiences is forcing insurers to modernize claims payments or risk losing policyholders.

AI systems now shape customer choices through recommendations and interactions, making causal identification essential to distinguish genuine needs from system-influenced demand.

AI enables CPI providers to evolve from product suppliers to strategic partners by adapting at retail speed while maintaining governance.

Automotive services companies that execute consistently at scale outperform those that simply innovate first or grow fastest.

AI-generated fake IDs are flooding rental applications, turning lease approvals into unsecured credit decisions with little regulatory oversight.

Chief claims officers must transform their departments into AI-native ground-truth engines or risk becoming the bottleneck in enterprise transformation.