Balancing Technology and Empathy in Claims By Pat Van Bakel Even as technology drives efficiency and innovation in claims, the key is to find the right balance between it and the human touch.
5 Trends Shaping Insurance in 2024 By Nicos Vekiarides Technologies such as AI are reducing costs for underwriters, which will translate to more competitive customer rates.
Are P&C Insurers Ready for Generative AI? By Mike Bishop The potential for advanced technology in claims management is there, but first you need a solid foundation. Here's how to build one.
The Dawn of Gen AI In Insurance By Dustin Lemick Our Gen AI chatbot greatly improved customer engagement and question resolution--and opened our eyes to a host of other opportunities.
How AI Can Keep P&C Insurers Profitable By David Tobias AI has emerged as a formidable tool, particularly advancements in computer vision models and large language models.
The Plaintiff Bar Is Winning in AI By Taylor Smith John Burge If you believe social inflation, nuclear verdicts and legal system abuse present existential risk, just wait until AI takes hold.
The Underwriter 2.0, in the Era of AI By Richard Hartley Greater digitization and AI will create more unity among underwriting, data strategy and technology teams, eliminating silos.
Potential for Automation in Auto Insurance By Jacob Fuller Insurers are not only streamlining operations, they’re setting new benchmarks for efficiency, accuracy and personalized service.
'Digital Twins': The Race Is On By Roger Arnemann The concept is widely adopted in manufacturing and supply chain. Insurers that integrate digital twins will significantly out-compete rivals.
Insurance in 2030: What Does the Future Hold? By Marie Carr In an increasingly fractured world, insurers have to cover a greater array and frequency of intensifying risks.
Tech Secret to a Combined Ratio Below 100% By Matteo Carbone Deepak Karthikeyan While large personal auto insurers have adopted telematics-based programs, they’re only scratching the surface of the potential benefits.
Insurtech Is at an Inflection Point By Tom Kussurelis Insurtech funding has been dropping since 2021 and hit a 20-quarter low in 4Q22. Will it rebound, continue on a flat path or decline further?