Customer Experience

AI technology helps insurance agencies streamline customer communications while maintaining consistency and compliance standards.

Insurance leaders embrace generative AI to transform operations, with 82% seeing greater potential for business impact.

Generative AI did as well as psychotherapists at treating depression in a study, suggesting that insurers' customer service chatbots can just keep getting better.

New technology can resolve user pain points, improve customer experiences, and drive big changes in sales strategies and business models.

AI revolutionizes insurtech through streamlined integrations, automated claims processing and enhanced customer experiences.

Drawing from personal disaster experience, an insurance expert reveals how crisis communication can make or break recovery efforts.

As insurers face mounting volatility, rebuilding policyholder trust through increased, more open communication becomes critical.

The insurance industry has focused on price, not service, for far too long, producing a failure to communicate with customers.