Customer Experience

Insurance firms face a critical decision between building new systems or "wrapping" legacy platforms for digital transformation.

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 

The insurance industry's transformation will focus in 2025 on rebuilding trust through technology, cybersecurity and enhanced customer experiences.

'Humanomation' combines automation and the human touch for a more efficient, empathetic insurance claims process.

Automated SMS marketing transforms insurance policyholder retention through personalized, timely communication strategies.

AI revolutionizes insurance operations while maintaining the human touch that builds customer trust and loyalty and allowing for hyper-personalized customer experiences. 

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

AI falls short in serving customers with limited English proficiency. Balancing technology with human interaction is key.