Customer Experience

Fast digital claims payments create customer loyalists who stay despite premium increases, new research shows.

Customer acquisition costs have surged 222%, and one poor claims experience can destroy trust and trigger churn.

Insurance industry's AI adoption reveals a critical gap: Algorithms optimize processes, but humans build trust.

Rising premiums are driving auto carriers to transform roadside assistance into a strategic retention tool through technology partnerships.

Rising claims severity and affordability pressures create a perfect storm forcing auto insurers to rethink traditional models by 2026.

The insurance brokerage industry confronts a retention crisis, demanding AI-enhanced, continuous engagement of clients.

Poor documentation triggers domino-effect delays in claims processing, but property capture technology offers insurers an innovative solution.

Insurers must overhaul communication infrastructure, including preparing for a surge in--despite their antiquity--faxes.