Customer Experience

Insurance industry's AI adoption reveals a critical gap: Algorithms optimize processes, but humans build trust.

Rising premiums are driving auto carriers to transform roadside assistance into a strategic retention tool through technology partnerships.

Rising claims severity and affordability pressures create a perfect storm forcing auto insurers to rethink traditional models by 2026.

The insurance brokerage industry confronts a retention crisis, demanding AI-enhanced, continuous engagement of clients.

Poor documentation triggers domino-effect delays in claims processing, but property capture technology offers insurers an innovative solution.

Insurers must overhaul communication infrastructure, including preparing for a surge in--despite their antiquity--faxes.

Insurers sit on data goldmines yet fail to leverage customer insights like tech giants, missing trillion-dollar opportunities.

Half of insurance consumers welcome AI suggestions for their plans but expect measurable improvements first.