As employees start to return to work after two years of mostly working remotely, smart employers are rethinking just about all aspects of how work is done to get the best of both the home and office worlds.
While talent challenges are nothing new to insurers, new research shows they are prioritizing talent strategies more than ever in the post-pandemic era.
A key to diversity and inclusion is having strong support from senior leadership. Another is naming a single leader to be responsible for the success of all your efforts.
Instead of simply selling consumers products, smart companies. including insurers, market themselves as companies to believe in and make part of one’s life.
People want to do work that is interesting and purposeful. They value an organizational culture that places a premium on creativity, thought leadership and innovation.
Application forms that encourage fast thinking can lead to misdisclosure through careless mistakes, approximate answers and intuitive biases. Slowing the buyer down may help.
Instead of simply selling consumers products, smart companies. including insurers, market themselves as companies to believe in and make part of one’s life.
Email is based on an antiquated physical model (the inbox and outbox), and better ways of communicating -- even collaborating -- with customers are emerging.
Application forms that encourage fast thinking can lead to misdisclosure through careless mistakes, approximate answers and intuitive biases. Slowing the buyer down may help.
Seemingly impersonal digital transactions underscore the criticality of personalization. The key is to pinpoint the exact moment of need in the insurance buying and filing experience.
Policy Advice reports that 68% of young insurance agents think insurers' digital transformation is too slow, and 88% of consumers demand more personalized products.
Far too little time and resources are spent understanding a customer’s buying journey or their communications preferences. This represents a massive opportunity.
Carriers have started to unlock the power of conversational data, mostly through chatbots, but often fail to follow three key principles during the transition.