Image The Dawn of Gen AI In Insurance By Dustin Lemick Our Gen AI chatbot greatly improved customer engagement and question resolution--and opened our eyes to a host of other opportunities.
Image Why Are Digital Payments Still Clunky? By Julie Schieni Insurers must iron out problems at two critical moments: when accepting a premium payment and when paying a claim.
Image NFL Uses AI to Win; So Can We By Tyler Jones There is much to learn about how AI was used while we were eating buffalo wings and chips during the big game.
Image Revolutionizing Digital Payments By Ian Drysdale As contactless payments rise, so do security challenges. Many companies are turning to a technology known as tokenization.
Image AI’s Place in Insurance Infrastructure By Jackie Morales Understanding how data can give carriers insights is key, but AI won’t draw accurate conclusions on its own.
Image The Sales Funnel Is Obsolete By Faheem Shakeel Customers now have a number of ways to discover, research and purchase policies, so the customer journey has become less linear.
Image Why Do Insurance Claims Take So Long? By Julio Pernía Aznar They still require far too many manual steps. The good news is that digital platforms and tools can greatly accelerate the process.
Image You're Measuring Customer Journeys Wrong By Torrin Webb Customer journeys are measured in a very siloed way. It's hard to aggregate data, let alone connect it to the journey.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.