Customer Experience

The legacy of Insurtech 1.0 may be more enduring than the actual companies. They forced incumbents to recognize their intransigence, producing a new focus on customer experience.

While many futurists have claimed that voice is such a natural means of communication that it will soon take over all customer/corporate interactions, Amazon's experience proves otherwise. 

Digital games activate our brains’ reward pathways. Agents can use them to help customers learn about insurance and make each lesson stick.

Having an accurate address autocomplete option can help streamline your straight-through processing and minimize the need for manual intervention.

Insurers need to find a way to speed up claims — and fortunately, advanced computer vision can provide insurers with the means to do just that.

Even with the macro-economic headwinds and other market challenges, every aspect of insurance is being redefined in the context of the future.

Making conversational artificial intelligence a first line in customer interaction saves time and frees human agents to focus on more involved tasks.

Solutions that help explain the process and catch and correct errors before they happen increase productivity and improve the applications' success rate.