Customer Experience

Personalization must become built in, not something we try to build on top. It must be hard-coded into our systems and business.

The former CEO of Microsoft seems to have way overcomplicated an app for the new arena for his Los Angeles Clippers — offering an object lesson for the rest of us.  

Striking a balance between AI-driven interactions and authentic human experiences is vital for earning customer trust and maintaining empathy.

Generative AI enables self-learning models that continuously refine themselves using multimodal data, including text, images, and sensor data.

While merchants are excited about the possibilities of embedded insurance, insurers are feeling the pressure. 

Insurers must embrace innovative technologies to meet elevated customer expectations and remain competitive in the digital age.

Embedded insurance can delight customers, but outdated systems and data privacy concerns pose hurdles to overcome.

Unprecedented surges in severe weather events highlight the need for insurance solutions to better inform and protect consumers from risks.