Customer Experience

Digital payment solutions help agencies meet growing consumer demands for seamless, secure premium experiences.

Traditional insurance research falls short, as Gen Z demands mobile-first, authentic engagement in the digital age.

Modernizing insurance payment processes transforms a routine touchpoint into a strategic competitive advantage.

AI transforms trust in insurance by bridging information gaps with technology-enabled verification frameworks.

Insurers that position themselves as risk partners—not just risk protectors—will win market share and customer loyalty.

AI transforms insurance underwriting from demographic-based to behavior-driven, personalized risk assessment.

Empathy is much desired in the insurance industry, but little understood. It needs to be redefined in this era of exponential gains in technology. 

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.