Customer Success Is Key, but Where to Start? By TJ Whelan Single-entry quoting tools can let agents generate more options for clients, and automated quoting tools on the website provide great convenience.
The Dawn of Gen AI In Insurance By Dustin Lemick Our Gen AI chatbot greatly improved customer engagement and question resolution--and opened our eyes to a host of other opportunities.
Why Are Digital Payments Still Clunky? By Julie Schieni Insurers must iron out problems at two critical moments: when accepting a premium payment and when paying a claim.
How Gen AI Changes Everything in 2024 By Abhishek Peter Generative AI offers unparalleled opportunities for insurers to enhance efficiency, improve customer experiences and stay ahead.
NFL Uses AI to Win; So Can We By Tyler Jones There is much to learn about how AI was used while we were eating buffalo wings and chips during the big game.
Revolutionizing Digital Payments By Ian Drysdale As contactless payments rise, so do security challenges. Many companies are turning to a technology known as tokenization.
AI’s Place in Insurance Infrastructure By Jackie Morales Understanding how data can give carriers insights is key, but AI won’t draw accurate conclusions on its own.
The Sales Funnel Is Obsolete By Faheem Shakeel Customers now have a number of ways to discover, research and purchase policies, so the customer journey has become less linear.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).