Customer Experience

Poor documentation triggers domino-effect delays in claims processing, but property capture technology offers insurers an innovative solution.

Insurers must overhaul communication infrastructure, including preparing for a surge in--despite their antiquity--faxes.

Insurers sit on data goldmines yet fail to leverage customer insights like tech giants, missing trillion-dollar opportunities.

Half of insurance consumers welcome AI suggestions for their plans but expect measurable improvements first.

Gen Z homeowners face a dangerous contradiction: rising property damage fears paired with plans to cut coverage.

Language barriers challenge insurance agencies' growth, but multilingual CRM technology transforms these obstacles into competitive advantages.

...and it's costing more than money. Payment systems must evolve from back-office afterthoughts into competitive differentiators.

While AI drives insurance transformation, legacy systems and talent gaps challenge insurers seeking to unlock its potential.