Diane Brassard

As insurers automate entry-level roles to cut costs, they risk eliminating the farm system that produces tomorrow's underwriters and adjusters.

Insurers are discovering that outdated workflows, not legacy systems, are the real barrier to operational efficiency and sustainable growth.

Insurers risk inadvertently transferring proprietary expertise to AI systems through everyday use, creating a vulnerability beyond traditional cybersecurity concerns.

Technology alone won't solve a leakage problem rooted in process gaps and human judgment.

Record insurance shopping driven by economic stress forces carriers to shift from reactive pricing tactics to proactive retention strategies.

Insurers are moving from AI pilots to production deployment, embedding technology into underwriting, claims, and customer service operations.

Agentic AI emerges as insurers' strategic solution to inflationary pressures across the value chain.