Technology alone won't solve a leakage problem rooted in process gaps and human judgment.
Diane
Brassard
Diane Brassard
Diane Brassard is an operations and AI transformation leader specializing in the insurance industry. With three decades of experience spanning underwriting, claims, and BPO strategy at major carriers, she helps insurers design and execute practical, scalable workflows, whether powered by AI or process redesign, that drive measurable business results.
