Diane Brassard

Diane Brassard is an operations and AI transformation leader specializing in the insurance industry. With three decades of experience spanning underwriting, claims, and BPO strategy at major carriers, she helps insurers design and execute practical, scalable workflows, whether powered by AI or process redesign, that drive measurable business results.

Most Recent

AI Systems May Be Capturing Your Proprietary Knowledge

Are AI Systems Capturing Insurers' IP?

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Insurers risk inadvertently transferring proprietary expertise to AI systems through everyday use, creating a vulnerability beyond traditional cybersecurity concerns.

All Articles

tech

Claims Leakage Costs Insurers Billions Annually

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Technology alone won't solve a leakage problem rooted in process gaps and human judgment.

Winning Chess Pieces

Carriers Face Retention Problem

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Record insurance shopping driven by economic stress forces carriers to shift from reactive pricing tactics to proactive retention strategies.

An artist's illustration of AI

2026: The Year AI Goes Operational in Insurance

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Insurers are moving from AI pilots to production deployment, embedding technology into underwriting, claims, and customer service operations.

An artist’s illustration of artificial intelligence

Leveraging Agentic AI to Address Inflation

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Agentic AI emerges as insurers' strategic solution to inflationary pressures across the value chain.

Six Things

Electricity

Could You Handle Weeks Without Electricity?

By Paul Carroll

A new study raises the prospect that a Carrington Event — a series of gigantic solar flare that would devastate the electric grid — could be even worse that previously feared.

12 AI Deployment Myths Debunked

Organizations rushing to deploy AI face a widening gap between pilot success and production value, driven by persistent misconceptions about capability versus application.

1

Mining the Rich Data in P&C Claims Testimony

Property and casualty insurers that analyze testimony at scale will price risk more accurately than competitors relying on instinct alone.

2

A Breakthrough for AI Agents on Claims

Agentic AI solutions are achieving 98% accuracy in claims evaluation while reducing processing timeframes from hours to minutes.

3

MGAs Don't Have an AI Problem

MGAs have grown to $114 billion in premium but lack time and capital to build AI infrastructure themselves.

4

Pet Insurance Hindered by Outdated Technology

Many pet insurers find their platforms can't scale beyond direct-to-consumer, turning promising B2B2C partnerships into costly technology projects.

5

5 Lessons Learned From NYC Flooding

The flash floods that brought New York City to a standstill were another stark reminder that it is no longer enough to simply predict extreme weather. 

6

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Agency Growth Numbers May Be Misleading You

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Agency Growth Numbers May Be Misleading You

Are AI Systems Capturing Insurers' IP?

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AI Systems May Be Capturing Your Proprietary Knowledge

3 Steps to Assess a Fleet's Insurability

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Three Steps to Assess Fleet Insurability Today

Data Center Boom Tests Insurers' Capacity Limits

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Data Center Boom Testing Insurers' Capacity Limits

12 AI Deployment Myths Debunked

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