Balancing AI and the Future of Insurance By Bryan Davis To be successful in our use of AI, we must remember one thing: A machine cannot replace the need for human touch in our industry.
2024 Outlook for AI in Insurance By Abhishek Peter insurers will provide more accurate underwriting, efficient claims processing and a personalized customer experience.
Why Hasn't Insurance Automated More? By Binny Gill It will. The new era of natural language processing will contain costs, improve customer experience and fight off new competition.
Revolutionizing Life Insurance Uptake in Younger Markets By Michael de Waal LIMRA found that interest in life insurance products is at an all-time high for younger adults. There is an enormous opportunity.
Risk of Underinsurance as Inflation Soars By Beth Nelson Balancing inflation and claims payouts shows the importance of updating policy coverage.
Image 2 Words We Must Stop Using If we really want to put the customer at the center of everything we do, we have to start by giving up on two words: "adjuster" and "losses."
AI: Beyond Cost-Cutting, to Top-Line Growth By Muddu Sudhakar Call centers will no longer be viewed as cost centers. AI and actionbots will turn these hubs of customer interaction into revenue generators.
The Power of Efficient Content Management By Shantanu Tewari Drawing on AI and machine learning, modern content management systems drive intelligence into processes and decision-making.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.