Customer Experience

Rising claims severity and affordability pressures create a perfect storm forcing auto insurers to rethink traditional models by 2026.

Insurers navigating climate risks and digital transformation in 2026 must embrace challenges as catalysts for innovation.

The insurance brokerage industry confronts a retention crisis, demanding AI-enhanced, continuous engagement of clients.

Poor documentation triggers domino-effect delays in claims processing, but property capture technology offers insurers an innovative solution.

Insurers must overhaul communication infrastructure, including preparing for a surge in--despite their antiquity--faxes.

Insurers sit on data goldmines yet fail to leverage customer insights like tech giants, missing trillion-dollar opportunities.

Half of insurance consumers welcome AI suggestions for their plans but expect measurable improvements first.

Gen Z homeowners face a dangerous contradiction: rising property damage fears paired with plans to cut coverage.