Customer Experience

The insurance industry has focused on price, not service, for far too long, producing a failure to communicate with customers. 

Specialty insurers must evolve beyond transactions to deliver personalized, digital-first coverage that meets modern consumer demands.

The insurance industry is shifting from traditional actuarial models to incorporate behavioral data in risk assessment practices. The implications are enormous.

Organizations that successfully combine AI's processing power with experienced professionals' judgment will gain significant advantages. 

Here is a snapshot of a typical day for a service staff with  SUPERPOWERS (i.e., good data, automation, and an AI assistant).

Generative AI promises to revolutionize customer engagement, yet only 10% of companies fully embrace its transformative potential.

New ACORD standard life application promises to eliminate redundant questioning and streamline the insurance buying process.

Data orchestration emerges as the key to transforming insurance from policy-centric to customer-centric operations.