Customer Experience

While digitalization can create efficiencies and enhance processes, insurers must not get distracted. Customer care always comes first.

Independent agents must implement AI -- intelligently and carefully -- into their operations or risk being passed by those who do.

Focus on three key areas for success with customer experience: active listening, clear language and personalized experience.

Sustainable business is higher-quality business. It’s achieved by getting clients to not just buy but to also “buy-in.”

The ability of insurers to capture Millennials and Gen Z, let alone retain them, will be severely challenged unless they develop a new approach.

From emerging technologies to changing consumer expectations, insurers are facing a complex landscape that demands their attention.

In an increasingly fractured world, insurers have to cover a greater array and frequency of intensifying risks.

To meet the expectations of tech-first consumers, insurance companies must prioritize and invest in an instant, seamless payout experience.