Striking a balance between AI-driven interactions and authentic human experiences is vital for earning customer trust and maintaining empathy.
Torrin
Webb
Torrin Webb
Torrin Webb is a senior CX consultant with Nationwide and a Certified Customer Experience Professional (CCXP)
He has worked in experience management and consulting for over six years and holds customer experience, data analytics, and digital product management certifications from Forrester, Google, and the University of Virginia.
