Fittingly, this may be the shortest column in the history of ITL.

Tom Bobrowski
Tom Bobrowski is senior partner at Skan.AI, market leader in observational process intelligence.
Skan.AI combines computer vision with AI to observe humans and the tools they use as they're using them, in real time, generating kinetic data for continuous improvement of core marketing, distribution, underwriting, claims and customer service functions.