Tom Bobrowski

Tom Bobrowski is senior partner at Skan.AI, market leader in observational process intelligence.

Skan.AI combines computer vision with AI to observe humans and the tools they use as they're using them, in real time, generating kinetic data for continuous improvement of core marketing, distribution, underwriting, claims and customer service functions.

Most Recent

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Continuous Improvement Comes to Insurance

Tom Bobrowski

Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.

All Articles

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Managing to the Minute

Tom Bobrowski

Fittingly, this may be the shortest column in the history of ITL.

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Power to the People

Tom Bobrowski

Operational intelligence uses AI to create measurable insights into how work is being done and allows for new ways to work and get paid.

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Beyond Moneyball

Tom Bobrowski

Observational process intelligence helps insurers find new ways to win.

Automation 2.0: What's After RPA

Tom Bobrowski

Robotic process automation is giving way to E2E (end-to-end), the only acronym that matters. Here are three guiding trends for the new automation platforms.

10 Big Brothers ASAP

Tom Bobrowski

Not a fad diet or magic pill, automation is a lifestyle change. Let’s talk change management.

There Is No 'I' in 'TEAM'

Tom Bobrowski

But there is an 'i' in 'WIN.' Let’s talk talent. Let’s talk football.

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Go Ahead, Let the Analysts Freak Out

Tom Bobrowski

Four lessons from Amazon's Web Services relevant to all of us driving innovation in the insurance enterprise.

Stocking Caps and Insurance

Tom Bobrowski

How Amazon’s approach to selling the former can help you move more of the latter.

A Low-Tech Approach to Work Automation

Tom Bobrowski

Work automation is not about technology. It’s about process. A process that is best led by the line of business or function head and not corporate IT.