AI & Machine Learning

AI can lessen the administrative burden for insurance agents, but automating too much of the relationship can hurt brand loyalty.

AI-powered claims review promises to reduce leakage and boost efficiency by replicating top adjuster performance across files.

As AI-driven deepfakes pose mounting threats, insurers grapple with coverage solutions for this emerging risk.

Enterprises are adopting five distinct approaches to AI agents, reshaping how organizations build and deploy artificial intelligence.

Agentic AI revolutionizes enterprise operations by enabling autonomous, adaptive systems that transform business processes across industries.

The emerging Vibe paradigm shifts insurance from cold transactions into AI-powered, emotionally intelligent experiences.

As a look at Medicare Set-Asides shows, AI can create huge efficiencies but also brings new risks.

Insurance leaders keep leaning on the “best practices” mantra, but without real investment in AI, they won't see more than incremental change.