AI: Beyond Cost-Cutting, to Top-Line Growth By Muddu Sudhakar Call centers will no longer be viewed as cost centers. AI and actionbots will turn these hubs of customer interaction into revenue generators.
Using AI to Prevent Insurance Fraud By Isaac Smith AI-powered fraud detection and human expertise combine to fortify insurers and minimize risks for all stakeholders.
How to Think About AI in P&C By Yury Pensky AI applications have been used for discrete tasks but will soon drive end-to-end decisions across the entire claims management experience.
Emerging Technologies That Streamline Claims By Vince Cole The convergence of AI and human intelligence can streamline claims processing, detect fraud and rewrite the narrative of settlements.
5 Ways Generative AI Will Transform Claims By Jeff Gurtcheff Generative AI will revolutionize how carriers, third-party administrators and medical management firms operate and the results they can deliver.
Low-Code Tech Unlocks Capabilities for Consumers By Bill Schwaab Low-code digital tools are simplifying customer experience management and providing consumers more self-service capabilities.
Using GPS and AI to Improve Asset Tracking By Autumn Devine Recent developments in tracking technology and AI provide a formidable solution for vehicle thefts and inefficiencies in fleet management.
Using AI to Better Manage Closed Blocks By Prathap Gokul Consolidators that are in the business of acquiring closed life insurance blocks often face challenges. Data and AI strategies offer a way out.
Tech Secret to a Combined Ratio Below 100% By Matteo Carbone Deepak Karthikeyan While large personal auto insurers have adopted telematics-based programs, they’re only scratching the surface of the potential benefits.
Insurtech Is at an Inflection Point By Tom Kussurelis Insurtech funding has been dropping since 2021 and hit a 20-quarter low in 4Q22. Will it rebound, continue on a flat path or decline further?
'Digital Twins': The Race Is On By Roger Arnemann The concept is widely adopted in manufacturing and supply chain. Insurers that integrate digital twins will significantly out-compete rivals.
Insurance in 2030: What Does the Future Hold? By Marie Carr In an increasingly fractured world, insurers have to cover a greater array and frequency of intensifying risks.