Going Digital

Now is the time for traditional insurers to overcome their risk-averse legacy practices and scale up the industry’s gallery of startup solutions.

Research suggests that upgrades of policy, billing and claims systems are not slowing down. 

But you first have to give up on "insurance ignorance" -- the idea that the best way to disrupt the industry is to start by knowing nothing.

Many small carriers and fraternals have limited or outsourced IT resources, but they still can undergo a digital transformation -- and must.

Disintermediation didn't happen. Agents won. Still, agents who fail to adapt will have their lunch eaten by agents who do.

The insurance industry is at a crossroads, and ecosystem enablement and new business models are no longer a choice but an imperative.

The best place to look for innovation is in the quality of decisions being made. Here are three ways you should evaluate your performance.

Insurers that move swiftly and wisely to use the metaverse can enhance customer engagement and create new revenue streams.