Tracey Brown

Tracey Brown is senior vice president and general manager of distribution and compliance management at Vertafore.

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A Woman Presenting in Front of a Room of Employees

How to Put People First in Your AI Rollout

Tracey Brown

"We made a deliberate decision to treat employee confidence as the primary KPI of our AI transformation."

All Articles

Businessman shaking hand of applicant in office

3 Ways Carriers Can Win With Independent Agents

Tracey Brown

Independent agents say carriers can gain a competitive edge and build deeper connections by improving process, communication and technology.

Six Things

First, AI Slop. Now, 'AI Beige.'

By Paul Carroll

AI slop is just weird. "AI beige" is more insidious because it can deceive you into thinking you're smart when you're just being bland.

The Best Marketing You're Not Doing

Treating customer service as a cost center ignores how closed-loop operations transform complaints into loyalty and lasting revenue.

The Key to Scaling Embedded Insurance

The industry's real scaling problem is a lack of organizational mandate and cross-functional accountability, not technical limitations.

Claims AI Requires Strong Operational Guardrails

The most important question in claims AI is not whether a model performs well on average. It is what happens when it does not.

Governance Infrastructure Is Key for Agentic AI

Agentic AI's rapid deployment in underwriting and claims is outpacing the governance infrastructure insurers need.

Lessons from Palisades, Eaton Wildfire Recovery

Unlike traditional property claims, wildfire losses function as multi-year community rebuilding projects governed by regulatory complexity and shared constraints.

Insurers Need Real-Time Data Capabilities

The difference between catching fraud before payment and spending weeks recovering funds typically comes down to whether data is handled in real time or in batches.

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