The Hidden Costs in Insurance Fund Flows By Curt Hess Fragmented claims fund management drains liquidity and delays payments, forcing insurers to modernize outdated financial infrastructure.
Adding Perspective to Asset Allocation Decisions By Nyan Paing Tin Matthew Reilly Risk-based capital charges reveal why insurers need more sophisticated portfolio optimization than traditional methods provide.
Insurers Are Missing AI's True Value By Jitendra Kukday Insurers chase flashy AI experiments while missing practical applications in underwriting, claims processing, and customer engagement that deliver real results.
How Agents Can Thrive With Leaner Teams By Brenna Johnson Facing a worker shortage, independent insurance agencies must leverage technology to maximize efficiency with leaner teams.
How Technology Is Redefining Agency Productivity By Vijay Muniswamy Insurtech providers are building automation, APIs and data analytics into workflows to help agencies work smarter.
Intelligent Automation in HR By Roman Davydov With 62% of HR professionals operating beyond capacity, intelligent process automation offers strategic relief from overwhelming workloads.
How to Build Products Without IT By Piotr Biedacha Insurance product configurators eliminate traditional IT bottlenecks, reducing time-to-market from months to days.
The Customer Revolution in Insurance By Rory Yates Insurers sit on data goldmines yet fail to leverage customer insights like tech giants, missing trillion-dollar opportunities.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.