Image Private Equity's Hot New Investment: Suing Insurers While legal system abuse has long been a problem for insurers, private equity and AI are taking the problem to a whole new level.
The Plaintiff Bar Is Winning in AI By Taylor Smith John Burge If you believe social inflation, nuclear verdicts and legal system abuse present existential risk, just wait until AI takes hold.
Why Are Digital Payments Still Clunky? By Julie Schieni Insurers must iron out problems at two critical moments: when accepting a premium payment and when paying a claim.
Image Are We at the Start of a Boom in Productivity? Startling improvement in Q3 and Q4 suggests reasons for optimism, perhaps for many years.
How Gen AI Changes Everything in 2024 By Abhishek Peter Generative AI offers unparalleled opportunities for insurers to enhance efficiency, improve customer experiences and stay ahead.
Using NLP to Detect Fraud in Insurance Claims By Jack Shaw Natural language processing can sift through massive data sets instantly, identifying anomalies that may indicate fraud.
Revolutionizing Digital Payments By Ian Drysdale As contactless payments rise, so do security challenges. Many companies are turning to a technology known as tokenization.
3 Steps to Streamlining Insurance Processes By Concetta Yates AI and business process management are key ingredients of intelligent automation, along with robotic process automation.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.