The Competitive Advantage of Smarter Payouts By Russell Curzon Insurance providers must modernize payment systems as slow, inflexible claims payouts drive customers to switch carriers.
Agentic AI Will Transform Business By Prathap Gokul Agentic AI revolutionizes enterprise operations by enabling autonomous, adaptive systems that transform business processes across industries.
AI Document Processing Transforms Medical Reviews By Tycho Speekenbrink As a look at Medicare Set-Asides shows, AI can create huge efficiencies but also brings new risks.
Managing Investment Risk Through Political Change? By Daniel Finn Despite market volatility and regulatory changes, insurers remain optimistic and plan to increase portfolio risk in 2025.
Businesses Turn to Captives for Health Insurance By Randy Sadler As healthcare costs soar in 2025, captive insurance emerges as a strategic solution for employers seeking affordable benefits.
AI Agents Will Transform Insurance Operations By Karli Kalpala While off-the-shelf AI brings modest gains, autonomous AI agents are the key to operational excellence for insurers.
How Insurers Can Win in an Uncertain Market By Piers Williams Insurance firms face mounting data challenges as transactions soar and become more varied. Legacy systems struggle to keep pace.
Pragmatic AI Strategy for Insurance Leaders By Anil Venugopal A strategic approach to multi-cloud AI helps P&C insurers reduce complexity while driving measurable business outcomes.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.