Operational Efficiency

Insurance carriers race toward AI adoption, but fragmented legacy systems may sabotage their automation ambitions.

Specialty insurers rushing toward automation face four costly pitfalls that compromise efficiency and threaten the success of transformation efforts.

AI productivity tools are evolving beyond hype to deliver measurable workplace efficiency and seamless platform integration.

From AI and blockchain to IoT sensors, 10 emerging technologies are transforming insurance operations and customer experiences in 2025.

Legacy B2B identity systems create security vulnerabilities and operational bottlenecks for insurers managing digital suppliers.

...and it's costing more than money. Payment systems must evolve from back-office afterthoughts into competitive differentiators.

Independent insurance agencies are adopting digital payment, renewal and reporting technologies to streamline operations.

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.