Operational Efficiency

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Transform Insurance Claims and Inspections

Smart Glasses Transform Insurance Claims, Inspections

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Smart glasses are standardizing insurance inspections through real-time documentation and AI-guided workflows that improve transparency and reduce claim processing delays.

Data-Collection before decisions

The AI Use Case Companies Overlook

By

Maciej Wir-Konas

Most professionals spend more time gathering data than making decisions, making pre-decision AI deployment the smarter strategic move.

CRM Investment

CRM Becomes Board Priority in Insurance

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CRM has evolved from an insurance sales tool to a board-level strategic priority that determines competitive survival in digital markets.

Techy Image

Insurance's Problem Isn't Tech; It's the Operating Model

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Billions in tech spending haven't solved insurance's core problem: fragmented operating models that create systemic inefficiency across the business.

Man sitting at a desk with an AI robot next to him pointing at a computer screen

AI Alone Cannot Close Insurance's Execution Gap

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Volatile risk conditions demand faster decisions, yet many insurers cannot operationalize AI intelligence quickly enough to respond to market shifts.

Financial Health

How to Detect Early Financial Stress

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Insurers need to monitor the financial health of all those they interact with, and payments data can now provide continuous updates.

Human Brain

Machine Learning Transforms Insurers' Portfolio Optimization

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Insurers are turning to scenario-based machine learning for portfolio optimization as traditional methods falter under regulatory and economic complexity.

AI Bot

When Operations Becomes Marketing

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The AIs deciding whether to recommend your company aren't reading your brand guidelines. They're evaluating your operational reality.

Editor's Picks

Person holding a smart phone up to register to conduct a mobile payment

Changing Expectations on Mobile Payments

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41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.

A Man in Black Suit Reading a Contract

Are We Losing Our Negotiating Power?

By

The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..

Neon yellow arrows pointing to the right against a dark and red lit up background

Continuous Improvement Comes to Insurance

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Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.

A woman touching the screen at a self checkout stand in a store with two avocados sitting on the scale

The Experience/Efficiency Paradox

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Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).

Six Things

Insurance

Why Are Insurance Jobs Disappearing?

By Paul Carroll

The latest jobs report for the U.S. highlighted a surprising decline in employment in insurance. I have a theory about the reason -- and it's not AI.

The Dangers to Insurers From Reward Hacking

AI agents optimizing for bind rates may exploit underwriting systems the same way OpenAI's test agents hacked shared infrastructure.

1

Where Insurance AI Deployments Stall

Most P&C carriers have AI in production, but almost none achieved adoption because models sit beside claims decisions, not inside them.

2

Insurance Claims Data Needs Better Context

The insurance industry's data problem isn't scarcity — it's the inability to confidently compare claims benchmarks across different sources and populations.

3

Making Innovation Stick in Insurance Organizations

Sustainable innovation in insurance requires organizations to master change adoption through culture building and strategic training design.

4

Don't Speed Up Work; Eliminate It

Insurance broker software should be evaluated not by features but by how many redundant data transfers it eliminates across systems.

5

A Way to Tackle Rising P&C Deductibles

Rising deductibles are shifting more storm damage costs to property owners, creating a gap between coverage and affordable recovery.

6

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A Novel Approach to Preventing Water Damage

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The relevance premium: How customer centricity unlocks growth

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From reactive to proactive: How Westfield is helping homeowners prevent catastrophic losses before they occur

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Why Fear Doesn't Sell Insurance

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The 2027 Chief Claims Officer

By

Insurance

What an AI Insurance Pilot Can't Tell You

By

Insurance

How to Solve the IT Backlog (and How Not to)

By

Hirak Chatterjee

Insurance

Where Insurance AI Deployments Stall

By

Maciej Wir-Konas

Insurance