How Technology Is Redefining Agency Productivity By Vijay Muniswamy Insurtech providers are building automation, APIs and data analytics into workflows to help agencies work smarter.
Intelligent Automation in HR By Roman Davydov With 62% of HR professionals operating beyond capacity, intelligent process automation offers strategic relief from overwhelming workloads.
How to Build Products Without IT By Piotr Biedacha Insurance product configurators eliminate traditional IT bottlenecks, reducing time-to-market from months to days.
The Customer Revolution in Insurance By Rory Yates Insurers sit on data goldmines yet fail to leverage customer insights like tech giants, missing trillion-dollar opportunities.
AI Needs a Strong Foundation By Todd Greenbaum Insurance carriers race toward AI adoption, but fragmented legacy systems may sabotage their automation ambitions.
4 Mistakes to Avoid When Automating By Olga Vinichuk Specialty insurers rushing toward automation face four costly pitfalls that compromise efficiency and threaten the success of transformation efforts.
How AI Tools Are Quietly Changing Work By Satyajit Shinde AI productivity tools are evolving beyond hype to deliver measurable workplace efficiency and seamless platform integration.
10 Game-Changing Insurance Technologies to Watch By Abhishek Peter From AI and blockchain to IoT sensors, 10 emerging technologies are transforming insurance operations and customer experiences in 2025.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).