Allan Lacoste

Allan Lacoste is chief payments officer at Duck Creek Technologies.

Most Recent

Person Calculating Money and Receipts Using a Calculator

P&C Insurance Has a Payments Problem...

...and it's costing more than money. Payment systems must evolve from back-office afterthoughts into competitive differentiators.

Six Things

Hand dropping a ballot into a ballot box

What U.S. Elections Mean for Insurers

By Paul Carroll

While the post-mortems continue following the rout by Democrats in last week's elections, one clear theme has emerged, and insurers should lean into it.

Will Automation End the Binder?

As real-time policy issuance becomes possible, the traditional insurance binder may quietly fade into obsolescence.

Why Vertical AI Is Key for Agencies

Facing talent shortages and digital disruption, independent agencies must embrace AI to unlock 'hero work.'

Thinking About AI Agents? Get Your Tools Right First

MIT research reveals 95% of AI pilots fail to deliver value as enterprises skip crucial tool-building for flashier autonomous agents.

Underinsurance: The Silent RIsk

Subcontractor underinsurance creates hidden liability gaps, but AI-powered compliance platforms can detect and resolve them before claims surface.

Reimagining Life Insurance With Hyper Personalization

Life insurers are shifting from hyper automation to hyper personalization, creating flexible journeys that adapt to individual customer needs.

Ending the Domino Effect of Claim Delays

Poor documentation triggers domino-effect delays in claims processing, but property capture technology offers insurers an innovative solution.

ITL Recommends

Building Responsible AI Governance: Strategies, Security, and Scaling to Production

Reinforcement Before Autonomy: Engineering Trustworthy Autonomy in Insurance AI

Cognizant

Venbrook

An artist’s illustration of artificial intelligence (AI). This image depicts language models which generate text. It was created by Wes Cockx as part of the Visualising AI project launched by Google DeepMind.

The Agency of the Future, Powered by AI: Unlock Insurance Quoting Without Barriers for Your Agency

The Race to Renewables: Decoding the Competitive Dynamics Reshaping Energy Insurance

CLARA Analytics Launches Data Engineering as a Service, Laying the Foundation for Agentic Reasoning in Insurance AI

CLARA Analytics