Allan Lacoste

Allan Lacoste is chief payments officer at Duck Creek Technologies.

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...and it's costing more than money. Payment systems must evolve from back-office afterthoughts into competitive differentiators.

The just-concluded NCAA Wrestling Championships showcased the sort of thorough competitive advantage that can come from early success with AI.

Artificial intelligence drives underwriting accuracy and fraud detection, yet insurers must navigate data privacy and algorithmic bias concerns.

Clunky insurance experiences are now a competitive liability, driving customer churn and employee turnover in equal measure.

As carriers accelerate AI adoption, spreadsheet usage is rising rather than declining, exposing critical gaps in governance infrastructure.

Gen AI features are proliferating across insurance operations, but isolated tools create patchwork systems that fail to scale strategically.

Organizations delaying the shift to post-quantum cryptography face major risks, as classical encryption schemes may break.

A 30% rise in colorectal cancer among adults under 50 is forcing life insurers to rethink age-based underwriting models.