AI enables overwhelmed workers' comp brokers to shift from transactional quoting to strategic risk advisory relationships that employers increasingly demand.
Inadequate documentation turns routine forklift accidents into nuclear verdicts as social inflation drives claim severity to multimillion-dollar levels.
For decades, insurance professionals could lean on muscle memory. But the environment has changed. Decisions must now be documented, explainable, and consistent over time.
Platform consolidation among carriers usually promises modernization, but group benefits relies on "frankenstacks," so merging may deliver rigidity when adaptability matters most.