Agent & Broker

The insurance agencies capturing disproportionate value from using AI are restructuring their workflows. Here are some ways that leading agencies operate differently by leveraging AI.

As cybercrime hits $21 billion, personal cyber insurance must pivot from reactive coverage to proactive protection.

CRM has evolved from an insurance sales tool to a board-level strategic priority that determines competitive survival in digital markets.

Independent agencies' biggest challenge isn't choosing or installing technology—it's getting the most from tools they already have.

Vacant homes during summer travel face heightened water damage risk, positioning agents as trusted advisors through client guidance.

As insurance costs strain homeownership dreams, agents must navigate affordability discussions with empathy rather than industry-focused explanations.

Agentic commerce is transforming financial services as AI agents evaluate products. Institutions must now compete for algorithmic visibility.

International brokers now have a tool to diagnose program connectivity: Adjacency mapping transforms intuition into measurable structural analysis.