Agent & Broker

Revenue growth masks a retention crisis costing agencies millions in enterprise value and leaving half their book vulnerable to churn.

Private equity is systematically acquiring the unregulated, fee-generating operations around insurance carriers, with broad implications.

Many insurers mistake their system of record for a true policy administration platform, a confusion that now costs them speed, distribution reach, and competitive ground.

State Farm's sweeping cuts to agent compensation signal how private equity thinking now shapes even mutual insurers' operating models.

Insurance M&A success depends less on closing the deal and more on preserving culture, supporting local leadership, and strengthening relationships post-acquisition.

Insurance carriers are shifting from merely managing producer networks to leveraging distribution data for strategic competitive advantage.

...It has a design problem. Insurers risk wasting AI investments by prioritizing technology over understanding the workflows and needs of the people using it.

As fraud concerns surge, insurers must rethink outreach strategies to break through consumer skepticism and prove authenticity at first contact.