The Leadership Gap We’re Misreading By Deb Smallwood When performance outpaces achievement, high-achieving women recalibrate. That's a problem for all of us.
Insurance Distributors Should Buy Carriers By Chris Taylor Large insurance distributors are poised to acquire carriers as AI and private equity remove traditional barriers.
What Insurers Will Learn About Trust... the Hard Way By Amy Radin Banks lost customers' trust one automated interaction at a time. Insurers are making the same mistakes.
Insurance AI Demands a New Trust Framework By Rachel Hor The insurance industry's trust frameworks miss how algorithmic failures cascade across AI, human stewards, and systemic legitimacy.
Traditional Insurers Can Still Win AI Race By Kyle Nakatsuji Incumbents have operational context advantages AI-native startups can't replicate, but the window to leverage them is closing.
Insurers Boosting Private Asset Allocations By Matt Reilly Insurers expand private asset allocations while navigating heightened inflation, recession and liquidity concerns heading into 2026.
AI Creates a Mandate... and a Gift By Tom Bobrowski AI deployment mandates real instrumentation in claims processing—and finally makes achievable what operations should have built decades ago.
Insurance Industry Shifts to Membership Economy By Jill Fecher The membership economy is transforming insurance from transactional renewals into affinity-driven subscriptions that deliver continuous value.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).