Leadership

A broader perspective is needed on how organizations develop, recognize, and evaluate leadership effectiveness.

Amid today's heightened uncertainty, Dawn Miller, chief commercial officer at Lloyd's, explores how insurers can innovate their way to value both for themselves and for their clients. 

AI systems now shape customer choices through recommendations and interactions, making causal identification essential to distinguish genuine needs from system-influenced demand.

Automotive services companies that execute consistently at scale outperform those that simply innovate first or grow fastest.

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

Independent agencies are shifting from generalist models to specialized niches, but success requires matching passion with carrier appetite and operational capacity.

Insurers often approve strategies that stall by Q1 because they fail to operationalize plans before implementation begins.

More experience and better tools are taking some of the risk out of change management during today's complex and significant technology transition.