What Nick Saban Can Teach Us on AI By Tom Bobrowski Here are 20 non-negotiables for winning in business in the age of AI, based on Saban and a former assistant doing remarkable things at Indiana.
What Radical Transformers Do Differently By Swami Jayaraman Financial services executives fear digital transformation delays spell permanent irrelevance, yet only 21% pursue radical back-office overhauls.
Putting Philanthropic Strategies Into Action By Melissa-Anne Duncan Because of remote work, insurance companies should reassess their philanthropic efforts, despite a record $1.3 billion in annual contributions.
Adding Perspective to Asset Allocation Decisions By Nyan Paing Tin Matthew Reilly Risk-based capital charges reveal why insurers need more sophisticated portfolio optimization than traditional methods provide.
How to Build an Insurance Innovation Culture By Dominique Roudaut Insurance companies must shift from innovation rhetoric to structural accountability, engaging all employees rather than isolated innovation teams.
AI's Unfolding Human Story By Darren Bloomfield AI automation is becoming an insurance industry employee benefit, prioritizing worker satisfaction over traditional cost savings.
Race to the Bottom Threatens Insurance Ecosystem By Stephen Applebaum Alan Demers Competitive pressures are sparking a destructive cycle in the P&C insurance ecosystem that must -- and can -- be avoided.
A New Path for Insurance Transformation By David Lien AI can transform trust from an abstract idea into measurable, actionable frameworks—reshaping customer relationships and redefining the future of insurance.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).