Rethinking Insurance With a Gen Z/Millennial Mindset By Denise Garth The ability of insurers to capture Millennials and Gen Z, let alone retain them, will be severely challenged unless they develop a new approach.
Mastering the Fourth Industrial Revolution By Chunka Mui We are sitting at the inflection point of the Fourth Industrial Revolution, the biggest personal and professional opportunity of our lives.
Leadership Lessons From Sports By Michael de Waal By examining the dynamics of teamwork, strategy, perseverance and personal growth in sports, we can shed light on leadership principles.
The Software Development Dilemma By Jose San Miguel Business owners all have strategic needs for software. But should you build it, or should you buy it?
How to Find the Right Business Partner By Eva Goldstein Denise Olivares Ten considerations can be the key to minimizing risks and maximizing the potential for a successful, game-changing collaboration.
Caution on States' Credit Quality By Karel Citroen Conning recently set a “declining” 2023 outlook on state credit quality, a change from the “stable” outlook it has had since 2021.
Image Did SCOTUS Just Kill DEI? The U.S. Supreme Court decision banning the use of race in college admissions imperils corporate programs on diversity, equity and inclusion.
A Cautionary Lesson on ESG Ratings By Punil Chaubal Based on ESG ratings in isolation, Silicon Valley Bank appeared to be a sound choice of a more sustainable investment. It wasn't.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.