Jess Keeney

Jess Keeney is chief product officer at Duck Creek.

Most Recent

Open glass building with many people sitting at tables

Humanized Experiences Are the Key

Humanized experiences are the only way insurance can successfully digitally transform to serve its purpose. Let’s look at our future through this lens.

Six Things

Generative AI: Coming Faster Than You Think

By Paul Carroll

In the decades I've been immersed in technology and innovation, I've never seen anything adopted nearly as fast as generative AI.

Commercial Insurance’s Digital Revolution

In commercial insurance, customers and providers can look forward to an improved experience as the market shifts toward online channels.

'Intelligent Ingestion': Time to Truly Go Digital

The industry kids itself about having gone paperless. In fact, we still use the same processes we used in the 17th century. It's time for a change.

Specialty Markets Must Digitize

Specialty markets have fallen behind the pack on innovation, and many markets are threatened. But they don't have to be.

Mitigating Chronic Pain in Workers’ Comp

Five key practices for a patient-centered approach are most effective in mitigating potential chronic pain issues in workers’ compensation.

The Flaws in Employer-Sponsored Health Insurance

More employers are shifting toward custom health plan solutions to reduce costs while improving benefits for employees.

Why Automation Is So Important

Agencies, brokers and carriers spend an inordinate amount of time and money on back-end processes that detract from core objectives.

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