Jess Keeney

Jess Keeney is chief product officer at Duck Creek.

Most Recent

Open glass building with many people sitting at tables

Humanized Experiences Are the Key

Humanized experiences are the only way insurance can successfully digitally transform to serve its purpose. Let’s look at our future through this lens.

Six Things

A Scary New AI-Based Scam

By Paul Carroll

If hackers can get even a few sentences of recorded speech from someone, they can simulate that person's voice realistically and have it say anything they want.

The 'I Told You So' Moment

Root has backed away from its plans for telematics -- and suffered mightily -- while Progress shows how much benefit there can be, when done right. 

Insurtech: Not Dead but Different

Some insurtechs will struggle, and there will even be some fatalities, but most are making the necessary adjustments and operating successfully.

New Frontier in UX, Risk Coverage

Insurers that move swiftly and wisely to use the metaverse can enhance customer engagement and create new revenue streams.

Explainable AI Is the Holy Grail

AI doesn't help much if it just tells you a customer is likely to leave. It has to be able to explain why, so you have a chance to fix the issue.

Aerial Imagery Maps the Future

Aerial imagery can help insurers underwrite competitively in a world dominated by unpredictable and destructive weather patterns.

How Digital Twins Help on Climate

Digital twins help insurers leverage high-quality data to counter unpredictable weather conditions caused by climate change.

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