Nicole Farley

Nicole Farley is vice president of carrier operations at Bold Penguin.

Most Recent

Risks Facing Small Businesses Are Evolving

Emerging trends in cyber, flood, and excess and surplus lines insurance highlight the changing risk landscape for small businesses.

Six Things

The Growing Backlash Against AI

By Paul Carroll

Amid all the talk about how intelligent AI can be and how to best implement it, many are missing the growing backlash among younger generations.

The End of Consulting as We Know It

AI is forcing consulting firms to guarantee outcomes instead of selling advice, a shift that could ultimately displace their clients.

Insurers, Plaintiff Bar Wage AI Arms Race

Insurance carriers and the plaintiff bar are waging an AI arms race reshaping litigation economics.

Why Most Insurance AI Strategies Will Fail

Every major insurer has an AI strategy, but most will fail without the operating model to support it.

Agentic AI Is a Structural Shift

The shift is from advisory systems to delegated systems. A chatbot may suggest. An agent may act. That single difference changes the risk model entirely.

P&C Insurance's AI Problem Isn't What You Think

Insurers direct 72% of AI spending to technology and just 28% to change management, creating a critical architecture mismatch.

Insurance Industry Faces Critical Talent Shortage

As 400,000 insurance professionals retire and Gen Z stays away, workforce gaps are becoming critical operational risks.

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