Nicole Farley

Nicole Farley is vice president of carrier operations at Bold Penguin.

Most Recent

Risks Facing Small Businesses Are Evolving

Emerging trends in cyber, flood, and excess and surplus lines insurance highlight the changing risk landscape for small businesses.

Six Things

It's a Wired, Wired, Wired, Wired World

By Paul Carroll

As sensors have demonstrated during the World Cup, the globe is becoming so wired that it's possible to spot earthquakes, wildfires, and floods in time to mitigate harm.

Insurance Doesn’t Have an AI Problem...

...It has a design problem. Insurers risk wasting AI investments by prioritizing technology over understanding the workflows and needs of the people using it.

AI's Insights Into Customer Sentiment

AI-powered tools now capture real-time behavioral signals from claims interactions, transforming employee experience data into measurable business performance.

Reimagine, Retain, Reskill: Staffing the AI-Driven Insurer

Insurance leaders must build workforce strategies alongside AI deployment, retraining employees for higher-value roles as automation reshapes traditional insurance functions.

The AI Use Case Companies Overlook

Most professionals spend more time gathering data than making decisions, making pre-decision AI deployment the smarter strategic move.

A Founder's Guide to Surviving Investor Rejection

At 66, a cybersecurity veteran trades retirement planning for startup building and learns that success doesn't depend on yeses; it requires "not no"'s. 

How to Reduce Commercial Driver Fatigue

Commercial auto insurers confront a costly paradox: driver fatigue causes severe crashes yet remains virtually impossible to measure.

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