Nicole Farley

Nicole Farley is vice president of carrier operations at Bold Penguin.

Most Recent

Risks Facing Small Businesses Are Evolving

Emerging trends in cyber, flood, and excess and surplus lines insurance highlight the changing risk landscape for small businesses.

Six Things

First, AI Slop. Now, 'AI Beige.'

By Paul Carroll

AI slop is just weird. "AI beige" is more insidious because it can deceive you into thinking you're smart when you're just being bland.

The Best Marketing You're Not Doing

Treating customer service as a cost center ignores how closed-loop operations transform complaints into loyalty and lasting revenue.

The Key to Scaling Embedded Insurance

The industry's real scaling problem is a lack of organizational mandate and cross-functional accountability, not technical limitations.

Claims AI Requires Strong Operational Guardrails

The most important question in claims AI is not whether a model performs well on average. It is what happens when it does not.

Governance Infrastructure Is Key for Agentic AI

Agentic AI's rapid deployment in underwriting and claims is outpacing the governance infrastructure insurers need.

Lessons from Palisades, Eaton Wildfire Recovery

Unlike traditional property claims, wildfire losses function as multi-year community rebuilding projects governed by regulatory complexity and shared constraints.

Insurers Need Real-Time Data Capabilities

The difference between catching fraud before payment and spending weeks recovering funds typically comes down to whether data is handled in real time or in batches.

ITL Recommends