From Automation to Intelligence: How AI Agents Transform Insurance Workflows

The insurance industry is at a pivotal moment. While automation has streamlined repetitive tasks, the next wave of transformation is here: AI agents that don't just execute—they think, learn, and adapt.

From Automation to Intelligence: How AI Agents Transform Insurance Workflows

Join Brianna Connelly, Vice President of AI Engineering & Data Science at Zywave, for an insightful exploration of how intelligent AI agents are revolutionizing insurance workflows. Moving beyond basic automation, today's AI agents can understand context, make informed decisions, and collaborate seamlessly with human teams to drive unprecedented efficiency and accuracy.

In this webinar, you'll discover:

The critical difference between traditional automation and AI-powered intelligence
Real-world applications of AI agents in underwriting, claims processing, policy administration, and customer service
How AI agents enhance decision-making while maintaining compliance and security standards
Practical strategies for implementing AI agents within your existing insurance workflows
The future landscape of AI in insurance and how to prepare your organization

Whether you're exploring AI adoption or looking to maximize your current investments, this session will provide actionable insights to help you leverage AI agents effectively.

Learn more about Zywave's AI solutions at zywave.com/ai

Who should attend: Insurance executives, operations leaders, technology decision-makers, and professionals interested in modernizing insurance workflows with AI.

About the Speakers

Paul Carroll

Paul Carroll is the editor-in-chief of Insurance Thought Leadership.

He is also co-author of A Brief History of a Perfect Future: Inventing the Future We Can Proudly Leave Our Kids by 2050 and Billion Dollar Lessons: What You Can Learn From the Most Inexcusable Business Failures of the Last 25 Years and the author of a best-seller on IBM, published in 1993.

Carroll spent 17 years at the Wall Street Journal as an editor and reporter; he was nominated twice for the Pulitzer Prize. He later was a finalist for a National Magazine Award.

Brianna Connelly

Brianna Connelly is Vice President of AI Engineering & Data Science at Zywave, where she leads teams in adopting scalable data workflows that power cutting-edge AI, machine learning, and data science applications.

A strategic technology executive with over 15 years of experience, Brianna has built her career on building, scaling, and transforming data and engineering organizations. She is recognized for driving AI/ML innovation that delivers measurable business impact, with particular expertise in converting complex data challenges into multimillion-dollar revenue opportunities.

ITL Partner: Zywave

Zywave delivers AI-powered growth engines for the insurance industry, enabling carriers, MGAs, agencies, and brokers to grow profitably, strengthen risk assessment, enhance client relationships, and streamline operations. Its intelligent, AI-driven platform acts as a performance multiplier for more than 160,000 insurance professionals worldwide, across all major segments. By combining automation, data insights, and best practices, Zywave helps organizations stay competitive and efficient in today’s fast-changing risk environment—empowering them to adapt quickly, scale effectively, and achieve sustainable growth.

For more information, visit zywave.com.