In today’s digital-first environment, insurance companies absolutely need state-of-the-art systems to support every aspect of their businesses. These core systems that support policy, billing and claims functions have been foundational to the digital transformation of insurers and MGAs for years and continue to accelerate their transformation journeys today. The pandemic only elevated the need for companies to provide digital experiences to customers and employees, such as real-time payments and virtual claims submissions. And recent research suggests that this need is influencing how insurers and MGAs are purchasing core systems.
SMA's new research report, "2021 P&C Core Systems Purchasing Trends: Foundational Technology Continues to Enable Digital Transformation," analyzes core systems deals completed last year from the top solution providers in the market today, focusing on purchases by insurers and MGAs for personal, commercial and combined personal/commercial lines.
Our research has found that the overall buying trends have remained remarkably consistent over the past several years. However, we have observed a significant shift: The number of insurer buyers is decreasing, while there has been a steady increase in MGA buyers of carrier-based core systems.
What's clear is that insurance companies will only continue to rely on core systems to create digital enterprises in the future.