Despite the severity of the problem, agent gaming has been difficult to detect and mitigate. Fortunately, insurers have new technology that can help them.
James Tesdall is an underwriting subject matter expert at Shift Technology and is responsible for supporting Shift’s underwriting solution, which helps carriers detect and address fraud risk earlier and throughout the policy lifecycle.
Tesdall assists with product development and supports go-to-market strategies and execution. He has been in the property and casualty insurance industry for over 25 years, working primarily for large, multi-line insurers in the U.S. Prior to Shift, Tesdall spent eight years at Nationwide Private Client, where he helped launch the company and, most recently, served as the executive leader of field underwriting operations. Prior to Nationwide Private Client, Tesdall held numerous leadership positions in underwriting, sales and operations.