Call centers will no longer be viewed as cost centers. AI and actionbots will turn these hubs of customer interaction into revenue generators.
Muddu Sudhakar is the CEO of Aisera.
He previously built applied AI companies that were bought by ServiceNow and Splunk. Alsera, launched in 2017, has over 100 million users at companies including fintech startup Dave, Zoom, cloud-data company Snowflake and cybersecurity firm McAfee.
Sudhakar holds a Ph.D. and MS in computer science from the University of California, Los Angeles, and a BS in electronics and communications engineering from Indian Institute of Technology, Madras. He is widely published in industry journals and conference proceedings and has more than 40 patents.