Steve Prymas

Most Recent

Educating Owners on New Risks

Only 22% of SME owners and founders have read and understood all their policies. 29% let their insurance auto-renew without changes.

Six Things

Woman looking at computer talking on a head set

2 Words We Must Stop Using

By Paul Carroll

If we really want to put the customer at the center of everything we do, we have to start by giving up on two words: "adjuster" and "losses."

Continuous Improvement Comes to Insurance

Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.

Emerging Technologies That Streamline Claims

The convergence of AI and human intelligence can streamline claims processing, detect fraud and rewrite the narrative of settlements.

The Experience/Efficiency Paradox

Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).

Do You Have FOMO on Gen AI?

Tech leaders are feeling pressure to integrate generative artificial intelligence into their programs, but some caution is in order.

Cyber Insurance at Inflection Point

What happens next will depend on how clearly underwriters, brokers and insurance buyers commit to building resilience.

A Turning Point for Offshore Wind

The scale and scope of the global offshore wind rollout is epic but needs to be fast-tracked by financial institutions, corporates and governments.

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Future of Risk - Shifting Insurance to Predict & Prevent