Andy Mickelson

Andy Mickelson is VP, customer support at Vertafore.

He's previously served on customer support teams at Intuit, DIRECTV and AORN.

Most Recent

Insurance leaders are rapidly adopting tech tools. Following four key steps can make the purchase process nearly painless.

Focus on three key areas for success with customer experience: active listening, clear language and personalized experience.

Despite recent hype about their improving dexterity, humanoid robots won't be ready for many jobs or home tasks any time soon.

As natural disasters intensify and litigation costs soar, insurers must embrace technology, regulatory changes, and customer-centric approaches.

95% of enterprise AI projects fail to translate massive investment into business value. Here are five strategies and five guidelines that can help.

Shadow AI usage is surging as employees circumvent security policies, creating unprecedented risks for data protection and regulatory compliance.

AI automation is becoming an insurance industry employee benefit, prioritizing worker satisfaction over traditional cost savings.

Economic pressures and rising claim costs demand carriers build resilience through speed, transparency, and technology.

Healthcare insurers deploy AI to shift from reactive claims oversight to proactive risk detection.