Seemingly impersonal digital transactions underscore the criticality of personalization. The key is to pinpoint the exact moment of need in the insurance buying and filing experience.
Megan Holstein is the executive vice president of claims and absence product at global software company FINEOS, Holstein is responsible for the strategic design and marketing of the company's claims, absence and integrated disability and absence management (IDAM) software solution.
She is an expert at the nexus of employee benefits, paid leave and technology. She believes the time has arrived for a modernized, holistic approach to absence benefits and is influencing insurance carriers, third-party administrators (TPAs) and employers to move toward more efficient, comprehensive, easy-to-navigate solutions for employees needing to take time away from work.