Before any operation can set realistic KPIs that resonate with employees and customers, there are three safety checks that position it for success.
Michelle Buswell serves as senior vice president and chief operating officer at Legal & General America.
Buswell leads the underwriting and operations functions. She is a director on the boards of Banner Life Insurance and William Penn Life Insurance Company of New York.
Buswell joined LGA from the Hartford Insurance Group, where she was the senior vice president of service operations, responsible for the operations strategy and delivery of client services for middle, large, global specialty, premium audit, billing and licensing and contracting operations.
She holds a bachelor of science in business administration with a specialization in finance and a minor in economics from Eastern Connecticut State University. She is on the executive board of Insurance Innovation, is a former board member of Our Piece of the Pie and is involved with multiple charitable organizations, including the American Heart Association.