David Rice

David L. Rice Jr., is president of Michigan Agency Partners, an SIAA Master Agency.

Most Recent

How to Provide Better Customer Service

Four simple questions will help agents communicate better with clients, helping the agents lean into a role as advisers on risk.

Six Things

Inflation Remains Insurers' Top Concern

By Paul Carroll

The International Insurance Society's annual survey found inflation is the biggest concern for executives worldwide for the third year in a row, while AI surged as a priority.

Social Inflation: Decades of Insurance Litigation Abuse

The insurance industry can no longer rely on current strategies and responses to this threat, nor can it continue to absorb and pass along the associated costs to policyholders. 

Lessons From COVID-19 for Life Insurers

Four years on from COVID-19, life insurers have a key opportunity to assess the accuracy of their risk models and better prepare for the next global pandemic. 

Laying the Groundwork for AI

For insurers, investing in automation today is an investment in AI tomorrow. 

AI and Skills-Based Hiring

Skills-based hiring and skills-based salary levels can mean better results and access to a wider pool of talent at a time when AI is increasing the pace of change.

The Need for Agility in Insurance

37% of insurance companies acknowledge their resilience and agility are weak -- and firms that exhibit strong adaptability outperform competitors by up to 50%. 

Insurance’s AI Equation Doesn’t Work Without Trust

AI requires using guardrails to account for technical limitations, leveraging GenAI’s strength at hyper-personalized interaction and ensuring human agents remain in the service flow.

ITL Recommends

Invest in Automation Today, for AI Tomorrow

How to Advise Clients Amid Record Storms

Mike Seiwert

Can Climate Tech Save Insurance?

Stephen Applebaum

Alan Demers

A line of windmills on a hill against a pink and orange background

Automated Underwriting: A New Era of Work

Marcin Nowak

Enabling Faster Car Crash Response

Matt Clarenson