Research Findings on Customer Retention

We analyzed 250,000 insurance customers and found that customer engagement through multiple channels greatly impacts retention and renewals.

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Embracing digital multichannel engagement is essential for insurance companies looking to enhance satisfaction levels, foster loyalty among customers, and drive revenue growth.’s study of 250,000 insurance consumers unveils three areas where leveraging diverse service channels can significantly enhance customer engagement. 

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Sponsored by: ITL Partner:

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Insured.IO provides mid-market insurance carriers with the most complete and modern SaaS customer self-service platform for mobile, desktop, and telephone IVR that is affordable and can be maintained with minimal ongoing technical support. It serves the complete insurance product lifecycle, including sales, payment, FNOL, and analytics. Using cloud-native technology, the platform easily and quickly integrates with any insurance core systems and can be tailored to each carrier’s unique needs. It delivers real-time data synchronized across all channels, providing greater process automation, reduced CSR utilization, and great business intelligence that improves operating performance. Insured.IO can be up and running in as little as 60-90 days.


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