Six Things | November 9th, 2021

In this week's Six Things, Paul Carroll discusses new thinking on driverless vehicles. Plus, the need for scalable response teams; how automation adds to the need for humans; and more.

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New Thinking on Driverless Vehicles

Paul Carroll, Editor-in-Chief of ITL

Driverless vehicles reached a milestone last week when General Motors’ Cruise subsidiary began offering fully autonomous rides (as in, without a safety driver) in San Francisco. While Google’s Waymo has been offering fully autonomous rides in the East Valley of Phoenix for more than a year, operating in San Francisco’s compressed, complex environment takes AV ride-hailing offerings to a new level.

So, having reached this milestone, where do AVs now stand?

Not where many of us expected two or three years ago. And they are heading in a different direction than many predicted.

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SIX THINGS
 

How Automation Adds to Need for Humans
by Mark Breading

Automation does not mean industry professionals will be left out in the cold. In fact, the opposite may be true.

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5 Tips for Finding an RPA Solution
by Jeff Hiegert

Robotic process automation can manage workflows, improve accuracy, reduce operational costs and meet growing IT needs.

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Tackling the Growing Problem of Insurance Fraud

Sponsored by Daisy Intelligence

This eBook explains trends in insurance fraud, the reinforcement learning approach, keys to successfully embracing AI and how to save millions in fraudulent claims payments.

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Need for Scalable Response Teams
by  Greg Hanover

When disasters strike, insurers can become overwhelmed with calls and claims. They need to be able to scale their response teams quickly.

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You Get the Results You Reward
by Kevin Trokey

Reward high performers the same way you reward average performers, and you will soon find yourself with a whole bunch of average.

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Aduhelm: Case Study on Paying for Health
by Paul Seegert

As the controversial Alzheimer's drug shows, the only solution to our broken healthcare payment model is the free market.

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AI and the Risk Management Pro
by Shameek Kundu

Managing risks from poor-quality AI is too important to leave purely to technical specialists. An organization-wide perspective is needed.

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The Right Way to Engage Customers

Sponsored by Statflo

The right way to engage with customers is, of course, whatever they say it is – which likely means much more texting than you’re doing now.

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MORE FROM ITL
 

November Focus: Telematics

In all my years covering all manner of technology, telematics may have caught me off-guard the most. When I first wrote about Progressive’s auto telematics program, Snapshot, in 1998, it seemed like a slam dunk. Of course, it made sense to monitor how people drove and to price their insurance accordingly.

Or not.

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Making the World More Resilient

In this webinar, ITL Editor-in-Chief Paul Carroll sits down with Chris Wei, Chairman of the Executive Council of the International Insurance Society and a longtime senior executive at Aviva. In advance of the IIS annual forum on Sept. 27-29, they explore how the industry can help drive a sustainable global recovery.  

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Insurance Thought Leadership

Insurance Thought Leadership (ITL) delivers engaging, informative content from our global network of thought leaders and decision makers. Our content contributors are transforming the insurance and risk management marketplace through knowledge sharing, big ideas, innovative technology, and real-life applications.

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