A Seven Year Itch – Changes in Insurers’ Strategic Priorities Defined by Three Digital Eras Over Seven Years

Read Majesco's latest research to better understand the important changes in insurer's strategic priorities which are fueled by growing customer expectations and defined by three digital eras.

ITL Partner: Majesco

May 23, 2022

Based on primary research, this report underscores the market changes and industry dynamics that have shaped the direction and strategies of companies and insurers who have faced an incredible amount of change in the last seven years. There have been more risks, new customer behaviors and expectations, emerging technology-driven capabilities and data sources, more channels and partners and an influx of capital to the InsurTech market. These changes have created a new generation of dominant buyers who are looking at everything differently. The strategic respones to these industry changes and buyer expectations have redefined where industry players stand in a competitive market.

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ITL Partner: Majesco

Majesco isn’t just riding the AI wave — we’re leading it across the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and retirement providers to move faster, see farther, and operate smarter. As leaders in intelligent SaaS, we embed AI and Agentic AI across our portfolio of core, underwriting, loss control, distribution, digital, and pension & retirement administration solutions — empowering customers with real-time insights, optimized operations, and measurable business outcomes.

Everything we build is designed to strip away complexity so our clients can focus on what matters most: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants. In a world of constant change, our native-cloud SaaS platform gives insurers, MGAs, and pension & retirement providers the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale. With 1,400+ implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement. Break free from the past and build what’s next at www.majesco.com